This document discusses the importance of managing quality in health and social care, focusing on the National Health Service (NHS). It explores the need for proper monitoring and evaluation, coordination between staff, and optimum utilization of resources. The document also highlights the role of external agencies such as the Care Quality Commission (CQC) and the National Institute for Health and Care Excellence (NICE) in maintaining service quality. It discusses the impact of poor service quality on stakeholders, including service users, carers, and shareholders.