Project Review and Performance Evaluation

This is a sample performance review report that provides a detailed account of a project's progress, highlighting successes and challenges. The report includes an introduction to the project, its objectives, and how it was conducted. It also evaluates the project's outcomes, identifies problems that arose during its implementation, and discusses lessons learned from the experience. The report is divided into sections for tasks planned for next week, priority tasks, supervisor comments, and a signature page. It is presented in a table format with specific questions to be answered by the learner.

Managing Successful
Business Project

INTRODUCTION
Digitalisation is concept in which use of digital technology is more. Business operations
can be performed easily with the help of computer. There is much competition in market these
days. It is essential to work according need and requirement. This helps to make changes in
working style of organisation. Small business means operations owned and operated by 10- 50
people to earn livelihood (Lin and Chen, 2012). This helps to know what can be done through
which business can grow and accept changes. Technology is one of the main component which
makes alteration in roles and responsibilities of workers. To adopt modification in working style
it is necessary to work according to changes. Through adopting technological changes there is
requirement of proper planning which is significant for growth. This report is based “Continental
Consulting Limited” which is a small consultancy firm provides knowledge about business. This
report enhance knowledge about project aims and objectives, project management plan, WBS
structure and Gantt Chart. There are various types of research and its techniques and
recommendations associated with research with some conclusions.
TASK 1
P1 Analysis of project aims and objectives
Digitalisation means to work with use of technology. As there are many changes taking
place in technology, so it is important to know what can be done through which modifications
can be done in business operations which help to work according to change in business
environment. Through more digitalisation business operations can be performed with the help of
change in roles and responsibilities. There is connection among departments which are working
in Continental Consultancy Limited to make changes in working style. It is important to know
relevance of digital technology in business consultancy services, so changes can be performed in
proper manner. While running business, there is requirement to work according to customer
demand, so this helps to generate money with making changes. Small business can run business
in significant way through use of policies which are efficient for improving goodwill in market.
Background of project: In this project, there is discussion about “Continental
Consulting Limited” which works at small level (Beringer, Jonas and Kock, 2013). This
company located in London. There is team of 22 expertise consultant. While using technology
there is use of various techniques which are significant for growth and making changes in
working style. There is use of various technology through which customer gets satisfied and
1

works according to trends happening in market. It is important to collect knowledge about
customer demand and this helps to work as per updated market. As while providing knowledge
related to customer related to some issues then this helps to work according to criteria of
customer. In consultancy business there is need of some knowledge which are efficient for
providing satisfaction. As working with latest technology there is reduction in waiting time and
solutions can be provided frequently (Bhuiyan, 2011).
Aims: Impact of digital technology supporting small business growth and innovation
Objectives
 To access importance of use digital tools for expand business operations.
 To examine significance of digital technology in increase sales and profits of company.
 To ascertain the effectiveness of digital technology in implement innovative idea at
workplace.
 To determine the requirement to utilise digital technology at workplace (Binder, 2016).
Research questions
 What is the importance of digital tools to expand business?
 What is the significance of digital technology to increase sales and profits?
 How digital technology is effective to implement innovative ideas at work place?
 What is the requirement to utilize digital technology at work place?
P2 Project management plan covering aspects of cost, scope, time, quality, communication, risk
and resources
“Continental Consulting Limited” is working to provide consultancy services related to
business. It is important to know what can be done through which satisfaction can be provided to
customers. As there are many customers come with their business related issues and want
solution, so it is essential to work according to their demand (Chang, Walters and Wills, 2013).
As there is need of internet, latest software so data entry is easy and help to work according to
demand of customer. While adopting any latest technology there is various methods which are
effective for analysing changes and use techniques which are effective for analysing changes in
roles and responsibilities. There is requirement of cost as well as time through which
technological modifications can be effective. In ''Continental Consultancy firm'' works to serve
society with consultancy services, so it is important to provide correct option and work according
to demand of consumer. While analysing carnages in technology it is essential to analyse scope,
2

cost, requirement, time, resources, etc. ''Continental Consultancy Limited'' consider following
points which are discussed as under-
COST - Cost is one of the main factor which has to be considered by consultants of
Continental Consultancy limited (Cleden, 2017). While adopting technological changes it is
important to work according to requirement of society and hence there is change in working
style. Sometimes due to use of technological there is rigidity in working, so this affects working
styles. Cost of digitalisation must be low as compared as profits.
Total forecasted budget
Particulars 2017-18(£)
Implementing technology cost 14000
Promotional expense 6000
Advertisement expense 5500
Catalogues 2000
Training charges 6500
Total cost 34000
SCOPE
Scope of digitalisation is very wide. As these days upgraded technology is used in
consultancy field also. There are many problems which are associated with business so managers
of Continental Consultancy Limited work according to need of customers. There is use of
upgraded software which helps to work according to customer's need. Hence there is wide scope
of digitalisation through which association can earn good image in society.
TIME
There is requirement of training to use digital techniques. These days digitalisation is the
era which works according to market demand (Crane and Matten, 2016). There is reduction in
processing time and provide satisfaction to customers. This helps to perform business operations
in proper way. Waiting time of customer will reduce and they get solution of their business
related problem problems on time. Digitalisation helps to make changes in working style and this
can be performed with full efficiency through training of workers.
3

QUALITY
With using latest technique to perform business operations. There is improvement in
quality of services. Customer satisfaction will get improve. When Continental Consultancy Firm
gives updated t6echniques then this is effective for making changes in roles and responsibilities
of workers. It is important to analyse changes in demand of consumers. Technique which are
most significant for growth of business must be used and this helps to know what changes can be
made to analyse environment. These days customer does not only want solution to their problem
but it must be appropriate and timely (Dutta and Bose, 2015). There are possibilities that
consumer do not like solution provided by managers of Continental Consultancy Firm, then in
this case two three options must be available to therm. This creates confidence and loyalty factor
in mind of society regard organisation.
COMMUNICATION
This is one of the best component which can be sorted with use of digital technology.
Continental Consultancy firm is working to provide consultancy services, so there is need of
latest communication techniques through which they can satisfy demand of society, there are 22
expert personnel working in ream to provide solution. In this case there s need of proper
communication through which positive results can be earned. In communication these days there
is need of internet, LAN connection, codeless, etc. which works to provide satisfaction to
consumer. There must be use of communication channel which is safe and secure for
4

confidential informations. Through communication channel information and ideas are delivered
appropriately and on time (Florén and Frishammar, 2012). The sample for project is outlined
from employees of Continental Consulting Ltd. While conducting research, e- mails and
conference calls are used. These are the two ways through which formal and informal
communication is possible. Data and formal information are shared through e- mail while
discussion to achieve targets on done through call.
RISK
Through use of digital technology in consultancy services there is risk associated with
delivering information related to problem. There are possibilities that due to working with latest
technology, there is risk of leakage of information which affects business operations. But
sometimes there is use of techniques which are significant for growth of business. There is use of
techniques which are significant for growth of business. When manual process are used then
there are possibilities that it is time consuming and waiting time of consumer gets increased
(Forsgren and Johanson, 2014).
While performing this project of digitalisation execution, team faced problem in working
with latest techniques. This has affected working style of whole team in negative manner. Also
there were conflict emerged among team mates that have restrained the growth of project as well.
For improving this, proper risk assessment and risk management plan will be done.
RESOURCES
There is requirement of various resources to adopt technological changes. This is
effective for promoting brand in market and provide better services. There are possibilities that
workers of Continental Consultancy Limited gets affected because of change in technology.
There is need of training which help to work according to market trend. Sometimes association
has to make changes in knowledge and then use factors which are effective for growth of
analysing changes. Training method which is preferable by all must be considered, this helps to
enhance knowledge. When some new software is used to enter data related to customers then this
can be effectively applied to business operations in appropriate manner. Resources which are
used to conduct this research are human resource (for management and execution of project),
capital as fund (to manage digitalisation and arrange digital technologies), computer (to control
the procedure), internet connection (for quick access the plan and interconnect different
5

technologies) etc. to administrate the practices and properly execute the project prolly. These
resources assist in completing project and getting in- depth knowledge.
P3 Work breakdown structure and Gantt chart to provide time frames and stages for completion
There is requirement of some knowledge which are significant for growth of business. It
is important to know what can be done through which association is making changes in their
working style. There is use of technique which are significant for growth of business. This is
effective for making changes in roles and responsibilities of association. This can be understood
by Work Break Down structure and Gantt Chart which are sufficient for growth of business. It is
essential to know what can be done through which business operations can be performed
properly (Keil, Lee and Deng, 2013).
In digitalisation there is requirement of policies which are effective for making changes
in roles and responsibility of workers. It is essential to know which activity has to be performed
and when. This helps to frame policies which are important to analyse market. It is important to
control and provide direction to workers s business operations can be performed in appropriate
manner.
Work break Down Structure
Work Break Down structure is a systematic way which talks about roles and
responsibilities of workers working in organisation. This helps to setting job roles. There are
various workers working to achieve targets, so through WBS structure roles and responsibilities
can be promoted. This hierarchy helps to know creates division of activities. Through work break
down structure, there is use of techniques through which resources can be utilized in proper
manner (Kendrick, 2015).
6

Gantt Chart-
Gantt Chart was produced by Henry L in 1917. There is graphical representation of
activities which are performed for adopting digitalisation. It is essential because through this
technique activities are done by managers according to set time. This helps to create a bridge
between future and present through planning and organising resources (Loch, DeMeyer and Pich,
2011). This is time based description of activities and helps to divide all activities. As there is
requirement of various departments to work one after other, so through Gantt Chart helps to
work properly.
7

8

TASK 2
P4 Small-scale research by applying qualitative and quantitative research methods
Objectives of Continental consultancy firm can be achieved with the help of various
changes in analysing changes in society. There is quantitative or qualitative research methods
which is effective for making changes in business operations. Small business managers has to
make changes in working style so this helps to optimal utilise resources. So there is research
conducted by managers through which they can know about relevance of making changes in
business operations (Lin and Chen, 2012). This helps to know are of scope, improvement, etc.
There is motivation of employees through actions are performed according to demand and
requirement of customers. Business consultancy services can be provided with the help of use of
digital technology more effective and in efficient manner.
9

 Quantitative research- This research is secondary. Data collected from this research is
not relevant because huge amount of data is collected which sometimes become
confusing and hence data interpretation is not appropriate. This ultimately give negative
impact on interpretation of project. Data which is not systematic is collected by managers
and then converted information is transformed in usable information. Data collected from
this method is less reliable as compared to qualitative research. Qualitative research- This is the research which is used by managers to know opinion
ideas, reasons behind any issue. There is numerical data, statical numbers to give
interpretation. In this method there is use of some scientific data which is significant for
interpretation. There is use of data which is unstructured techniques. Questionnaire,
interviews, feedback, etc. are some methods which are used under this. Continental
Consultancy firm works with this technique only. Small size of this research is 50
respondents (Beringer, Jonas and Kock, 2013).
Questionnaire
Name
Gender
Age
Q1. What is the importance of digital tools to expand business?
 Increase goodwill
 Good quality services
 Compete with external elements
Q2. What is the significance of digital technology to increase sales and profits?
 E-commerce
 IT software's
 Wireless technologies
 Cloud techniques
Q3. How digital technology is effective to implement innovative ideas at work place?
 Virtual reality
 AI
 Online platforms
Q4. What is the requirement to utilize digital technology at work place?
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 Customer satisfaction
 Quick services
 Updated knowledge
Q5. Do problems faced by managers in implementing new style of working?
 Agree
 Disagree
Q6. Which of the following changes majorly required by Continental Consultancy Firm?
 Training
 Upgraded technology
 Both
Q7. How much fund is required by Continental consultancy firm to adopt digitalisation?
 £10000- £30000
 £40000- £50000
 £60000 or more
Q8. Which elements are required to apply digital technology in organisation?
 Employee’s
 Employer
 External factor
 All of the above
Q9. How much time is required to apply digitalisation in business operations?
 2-4 months
 5-8 months
 9- 12 months
Q10. Provide their own suggestions to cope with challenges of digital disruption and
transformation?
TASK 3
P5 Research and data using appropriate tools and techniques
Continental Consultancy firm is thinking to promote digital technology with the help of
use of proper planning. It is important to make changes in working style and motivate workers to
work with latest technology. There is questionnaire which helps to know about views of
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customers an relation how changes can be made in operations. As managers of Continental
Consultancy is thinking to adopt digitalization, so it is important to know relevance of it.
Questionnaire of Continental Consultancy firm is as under-
Q1. What is the importance of digital tools to
expand business?
Frequency
 Increase goodwill 20
 Good quality services 15
 Compete with external elements 15
12
Increase goodwill
Good quality services
Compete with external elements
0
2
4
6
8
10
12
14
16
18
20
20
15 15
Column B

Interpretation: Digital technology is important to make changes in working style and it also
helps to enhance knowledge of workers. Out of 50 respondents 20 favour it for increasing good
will, 15 for good quality services, 15 to compete with external elements.
Q2. What is the significance of digital
technology to increase sales and profits?
Frequency
 E-commerce 25
 IT software's 10
 Wireless technologies 10
 Cloud techniques 5
13

Interpretation: as per above data it is clear that Digital technology is important for increasing
sales and profits. 25 respondents says that it has impact on e- commerce, 10 says it is beneficial
for IT software, 10 prefers Wireless technology, % prefer Cloud technique.
Q3. How digital technology is effective to
implement innovative ideas at work place?
Frequency
 Virtual reality 25
 AI 10
 Online platforms 15
14
E-commerce
IT software's
Wireless technologies
Cloud techniques
0
5
10
15
20
25
25
10 10
5
Column B

Interpretation: According to above data it shows that innovative ideas can be done, 25
respondents says virtual reality, 10v says AI, 15 says Online pltaform.
Q4. What is the requirement to utilize digital
technology at work place?
Frequency
 Customer satisfaction 35
 Quick services 5
 Updated knowledge 10
15
Virtual reality AI Online platforms
0
5
10
15
20
25
25
10
15
Column B

Interpretation: As per above mentioned graph it is clear that 15 respondents are in favour of
customer satisfaction, 5 says that quick services can be done rest 10 says knowledge up-dation is
possible.
Q5. Do problems faced by managers in
implementing new style of working?
Frequency
 Yes 21
 No 29
16
Customer satisfaction Quick services Updated knowledge
0
5
10
15
20
25
30
35
35
5
10
Column B

Interpretation- As per above data, digital technology has some problems which are faced by
managers. 21 respondents feels that managers face problem, while some remaining 29 says no.
Q6. Which of the following changes majorly
required by Continental Consultancy Firm?
Frequency
 Training 15
 Upgraded technology 5
 Both 30
17
Yes No
0
5
10
15
20
25
30
21
29
Column B

Interpretation: Above graphs shows some changes which arise while working with digital
technology. 15 says that training is required, 5 says use of upgraded technology is there, while 30
says both are required.
Q7. How much fund is required by Continental
consultancy firm to adopt digitalisation?
Frequency
 £10000- £30000 10
 £40000- £50000 25
 £60000 or more 15
18
Training Upgraded technology Both
0
5
10
15
20
25
30
15
5
30
Column B

Interpretation: As per above graph there is requirement of funds. 10 says £10000- £30000, 25
says £40000- £50000 and 15 says £60000 or more is there.
Q8. Which elements are required to apply
digital technology in organisation?
Frequency
 Employee’s 25
 Employer 10
 External factor 5
 All of the above 10
19
$10000- $30000 $40000- $50000 $60000 or more
0
5
10
15
20
25
10
25
15
Column B

Interpretation: As per above graph there is requirement of employee, employer, external factor
to apply digitalization in business operations. As per 25 respondents, involvement of employee's
must be there, 10 says employer is necessary, 5 says external factors is required. While
remaining 10 says all the factors are necessary.
Q9. How much time is required to apply
digitalisation in business operations?
Frequency
 2-4 months 18
 5-8 months 20
 9- 12 months 12
20
Employee’s Employer External factor All of the above
0
5
10
15
20
25
25
10
5
10 Column B

Interpretation: To learn how to work with latest technology, respondents shows there concern
as under- 18 says 2-4 months, 20 says 5-8 months while remaining 12 says 9-12 months.
P.6 Recommendations and conclusion
“Continental Consulting Limited” has performed a research that whether they can use the
digital tools and techniques or not in their business. Thus they can use digital tools and
techniques in their business. Thus as a result they can easily enhance profits and can increase the
market share. Through use of digital tools company there are many changes in firm. The cost is
also reduced and employees do need training to acquire latest knowledge to make use of these
digital tools. Firm has to be careful while using these tools from cyber crimes. They also monitor
that these tools cannot be misused by other staff members to gain more revenues.
Through use of digital techniques company can directly reduce their costs and interact
with customers frequently. Through various online applications they can easily promote their
product and can reach to many people. They can solve all problems and issues in an effective and
efficient manner within minimum time.
This has been evaluated from research that digital technologies has vital influence on
business as this assist in improving quality of service, increase goodwill and help in competing
21
2-4 months 5-8 months 9- 12 months
0
2
4
6
8
10
12
14
16
18
20 18
20
12
Column B

with extrinsic components in business environment. It promote not only sales through e-
commerce but also support management by cloud technologies and improvise the entire
procedure in several ways. Digital technology assist in implementing innovative ideas with the
help of virtual reality, artificial intelligence and some online sources.
Implementation of digital technology is crucial at workplace in order to satisfy customer,
provide quick services to customers with updated knowledge. Beside numerous benefits, an
organisation face many problems due to implementing digital technology which can be resolved
with the help of training and upgraded technology. This report summarise that in order to
implement a digital technology, an organisation need minimum £40000 - £60000. Apart from
this, there is requirement of workforce, employer and other external factors. Hence, in order to
execute digital technologies, an enterprise need 4-8 months min. Therefore, this can be
concluded that digitalisation is essential for a company to thrive their functions in more quicker,
convenient and easier way.
It is recommended that digitalisation must be used by organisation to interact with
customers. Customer services, quick decision making and quick feedback can be collected from
customers in order to attain goals and targets. In order to remove their issues and emerged
conflicts, company can control risks through keep their system updated. There must be
availability of funds for installation of digital technology because rapid rapid affects funds of
association. On the job training method is recommended to train employees related to new
technology. After training, there must be measurement of performance.
TASK 4
P7 Value of undertaking research to meet stated objectives and own learning and performance
Now when I look back to analyse my performance to conduct this research I feel like
with the help of students as well as non profits lecturers. I have good writing skills, so it is easy
for my to write about research confidently. Presentation skills are important while conducting
this research at professional level. Hence my presentation skills helps me to perform thesis in
best manner and able to convey information to learners.
While conducting this are search, there are some issues which affects my perform while
conducting research. While working in team , sometimes due to adverse result it is tough to
motivate myself. While collecting data through questionnaire I face few troubles such as people
22

ask cross questions which are deep and sometimes irrelevant. While collecting data there are
some situation where I know that answer but I feel irrelevant to answer them because they are
more illogical questions. In this situation, I know how to answer them smartly and deal with
them.
But in all, I enjoyed a lot research work and perform work to achieve aims and
objectives. I manage all the are sources for performing research with proper planning and hence
this is relevant for completing research on time.
Company has performed quantitative and qualitative research. Thus company had faced
lot of issues and problems in conducting research. Thus as a result I have to create various plans
so that firm do not face any issues. I have created many process and methods so that company
can run in an smooth manner. I have created a report so that expenses and profits of company
can be known by the manager. This is crucial so that company can easily use the digital tools and
techniques.
I also trued that company can collect relevant and meaningful data from the customers so
that they can give right information regarding the research. Through my efforts company can
easily determine the findings and can find conclusion. I also tried that online applications are
property used by all staff members so that they do not give false data and information. This helps
in maintaining good image of company in front of all people.
I also tries that these applications cannot be misused by other staff members so that they
cannot give false data. I carefully monitor activities of all workers. This is done so that company
can easily use the digital tools and techniques. I also evaluated that company can effective use
the digital tools and applications so that they can easily promote the products. This helps in
generating more revenues and firm can make various changes through use of online tools and
techniques. Thus they can maintain good image in industry.
From the above discussion, it is clear that manager digital technology must be
implemented to business organisation. This is relevant and significant for creating good brand
image, customer's feedback can be taken frequently. Above discussion show that there is funds to
implement digitalisation. I Am able to understand roles of digital technology in business
organisation. I am able to meet aims and objectives which is relevant for polishing my
knowledge. I am able to conduct this project successfully within specified budget.
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CONCLUSION
From the above discussion it is clear that business has to perform proper planning to
achieve targets on time. Digitalisation is an emerging trends that can aid company to become
more quick and better process. It is important to know what can be done through which
technological changes can be performed in effective way. There are possibilities that due to
change in business operations worker's performance may get affected and this helps to analyse
changes which are significant for growth of business. There are quantitative and qualitative
techniques through which changes can be accepted with the help of making modifications in
roles and responsibilities of workers can be effectively delivered to them. There is questionnaire
which provides knowledge about use of policies which are significant for growth of business.
With using latest technology there is more efficiency and appropriateness in activities. Proper
plan must be framed which helps to know about scope, cost, time, quality, communication, risk,
resources, etc. The report summon that in order to create an effective and successful business
project, this is essential for organisation to conduct a proper research for disciplined
implementation.
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REFERENCES
Books and journal
Online
Digital Disruption: Dealing With The Flip Side Of Digital Transformation. 2016. [Online].
Available through: <https://www.forbes.com/sites/forbestechcouncil/2016/10/10/digital-
disruption-dealing-with-the-flip-side-of-digital-transformation/#171204644cc6>.

APPENDIX
Template for evidence collection to be attached with the report by the learner:
Project Logbook for the chosen
organisation: Continental Consultancy
Limited
Name of the learner: Name of the Supervisor:
Project Title: Managing successful business Date:
Update of weekly research/ tasks achieved
(Account for a minimum of six weeks with
dates)
What have you completed?
Did you fulfil Task requirements?
Are you on track and within deadlines set?
Did you need to make any changes to your
project management plan?
Comments
This kind of task and task are wholly
supported on the advanced and digital
technology which it has consequence
business process.
no
No, entire need of task is needed which
being to accomplished
No changes are needed in program of
project management. That could be
changed if there is modification in
governance.
Any risks and / or issues identified?
 Did you identify risks/issues with a lack
of skills required for undertaking
research tasks?
 Did you identify any additional
risks/issues that have an impact on the
project management plan?
Procedure of collection data and content
is not proper in every time as the
persons does not give correct message.
Accumulative difficulty and danger is
connected with task or project budget.
Problems encountered
 What barriers did you face?
Main obstruction is the Ethical activity
and trust problems.

 How did you overcome them? To resolve this type of problem I have
give proper recommendations with the
person.
New Ideas and change of project direction Digital and advanced technology
always provides a fresh method in
which the transaction conducted that
could be directed in appropriate manner
as well as execution level can acquire
high.
What Have I learnt about myself this week?
 How did I feel when I had to deal with
tasks/problems?
 Did I find it useful to complete the
tasks?
 How well have I performed? What did I
contribute?
 What can I improve on next week?
 How might this learning apply in the
future?
I am able to deal with problems in
appropriate manner.
Yes
This project and task was fulfilled by
me with the help of superior team
members and director and while set up
this report or project I learnt innovative
skills and achieved knowledge.
I necessity to work and function on my
communication ability.
It will be helpful in interpreting positive
ways to director by which coming
judgement can be taken.
Tasks planned for next week
 Which tasks are priority?
 Have you set aside sufficient time for
completion?
There are different task and activity
which are on high status and they are
literature revaluation, data assemblage
and setting up of objectives.
Yes, I have enough time for attaining
the actions .
Project plan status to date (on, ahead, behind) Up to date
Supervisor comments to address
Signature of the Supervisor and date: