Project Management Challenges and Overcoming Them

This assignment is about project management planning and the challenges that come with it. The student has identified lack of communication with the labor force and delayed results as major issues. With the help of technological implementation, overall productivity can be enhanced and better results can be achieved. Through this experience, the student has discovered that better training will be one of the effective approaches to set desired results.

MANAGING SUCCESSFUL
BUSINESS PROJECT

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................1
Establishing aims and objectives of research..............................................................................1
Appropriate project management plan with effective frames and time table.............................2
Primary and secondary research methods & work breakdown structure. ..................................3
Work breakdown structure & Gantt chart...................................................................................4
.....................................................................................................................................................5
.....................................................................................................................................................5
Analyse findings and drawing conclusion to form recommendation. ........................................5
Presentation of project in appropriate terms.............................................................................17
Recommendation.......................................................................................................................17
Performance review..................................................................................................................17
REFERENCES..............................................................................................................................18

Topic- To design an interactive website for engaging with customers. A study on The hotel
Sheldon UK.
INTRODUCTION
Technical advancement devoted to creating tools and processing actions which helps to
run business activities in systematic manner. It is well defined set of knowledge and skills which
ease the operational working of an enterprise (Anwar and runi Kusumawarni, 2018). As per
modern scenario, many entities are there which is using technical advancement to deliver
effective product and services to customers. In addition to this, competitive edge can be gained
through employing advanced technology.
The present report is based on business activities of Sheldon, its global leading brand and
this enterprise aims at understanding the requirement of customers. The interactive website
design is need to be used so it can be helpful in terms to get engaged with customers. In this, it
can be said that the need of buyer to be understand so that there can be possibilities of delivering
high quality of services can be delivered. with help of it, profitability and productivity can be
gained. Due to technological advancement, the remarkable changes in the enterprise can be
undertaken. In addition to this, customer engagement is not only beneficial in aspect to offering
product to buyer but it is also effective way to create good relationship with them
Establishing aims and objectives of research.
The present report is based on business activities of hotel Sheldon UK, its main aims to
provide better and efficient hospitality services to its customers. It is process in which firm is
able to take innovative steps so that long term growth can be earned, in addition to this, it can be
said that Sheldon is taking various initiatives in terms to identifying the need of the customers so
that effective step can be taken (Bianchi and Andrews, 2015). With implementation of
interactive website for customer's, firm can notify timely and able to take feedback from the
buyers.
Aim-
To design an interactive website for engaging with customers. A study on The hotel Sheldon
UK.
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Objectives-
 To understand the use of interactive website for engaging with customers at Sheldon
Hotel UK.
 To explore the uses of interactive website at Sheldon Hotel UK.
 To analyse the impact of digitalisation on business activities of Sheldon Hotel UK.
 To recommend ways to improvise business activities with use of digitalisation
approaches at the Sheldon hotel UK.
Research questions
 What kind of activities are carried out at The Sheldon Hotel UK?
 What kind of digitalisation approaches used at Sheldon Hotel UK?
 What are the ways to improvise activities of an enterprise?
Appropriate project management plan with effective frames and time table.
In this, proper and planned management activities will be helpful in terms to achieve
common goal. In order to make all the activities effective, it is essential to inclusive of cost,
scope, time, quality and time (Hair, Celsi and Page, 2015). In this manner, systematic planning
will be helpful and it can lead to achievement of common goal by an enterprise. It will be
discussed in below context as are-
Project scope- project planning is process which involves things as are documenting and
determining the list of specific project goals, deliverables, features, function and task. This is
step which is helpful in order to determine that what is need to be achieved and how work is to
be done in order to deliver the project (Hammersley, 2017). In this, aim and objectives are need
to be cleared so that enterprise can process its activities in the effective mode.
Project cost- It is process which is helpful in managing the cost and all over activity which
works as to estimating cost, developing project budget and have effective controlling over
process of budgeting. In addition to this, it can be said that the cost management is the effective
way of managing the project cost (Herterich, Uebernickel and Brenner, 2015). It is need to
estimates so that effective steps towards it can be taken. In this, total cost for implementing the
project will be £50.
Time frames- In this, it is crucial to assign deadline to each task so each activities can be
processed effectively. With help of setting proper deadline each task can be prioritize and
immediate action can be taken towards it. Under this, the deadline should assign so that better
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performance can be undertaken (POWERFUL WAYS TO ENGAGE CUSTOMERS ON SOCIAL
MEDIA, 2016).
Resources- It is resource management plan and tool which is used by project managers so that
they can manage their resources effectively. It will be inclusive of those resources with help of
which common goal can be achieved. The firm must have human resource managers, as process
needed to effectively organize, leads project management team effectively (Kehoe and Mateer,
2015).
Quality- It defines as acceptable level of the quality and their relevant parameters which makes
project completion successfully. The quality is need to be maintained as it is helpful to defined
product and services through which firm can perform its activities in suitable manner.
Risk management- Under this, managers work as to foresee risk, estimate impact and provide
specific response to issue. It is the kind of uncertain event or any condition which can have
negative impact on project objectives (Kim and et.al., 2018). Thus, risk is need to be managed so
that project can be accomplished effectively.
Communication- In this, it is crucial to make proper communication among participants so it
would not cause failure to project. Thus, communication is need to be transparent so that all
activities can be performed effectively.
Primary and secondary research methods & work breakdown structure.
Research philosophy- in this, research philosophy deals with nature, source and
development of knowledge. It is one of belief with help of which data, phenomenon can be
collected and analysed properly. There are many kind of philosophies as are pragmatism,
positivism, realism and interpretivism etc. In order to carry out the implication of interactive
website design in hotel Sheldon, combination of both interpretivism and positivism philosophies
will be taken. It is effective way in order to gain factual description about it.
Research approach- It can be defined as plan and procedure which will be inclusive of
collection, analysis and interpretation. It is of two types these are inductive and deductive. Thus,
inductive approach will be used in order to identify form and themes so that conceptual
framework can be framed (O’Gorman, Lochrie and Watson, 2014). In addition to deductive
approach there is no use of hypothesis or evaluation with regards to existing theory.
Research design- It helps in collection of relevant information. It can be regarded as
choice taken by the researcher to conduct the scientific study. Thus, there are various kinds of
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research design these are exploratory, descriptive and explanatory. . In order to carry out
research the descriptive method will be used and it is helpful in determining benefits, measure
and importance of research work. In this, descriptive research design will be used in order to
have depth information about it.
Data collection- In this is procedure with help of which depth information can be
gathered. It will be divided into two methods as are primary and secondary. Thus, primary will
be used to collect information with help of questionnaire and it work as first-hand information.
On the other hand, secondary method will be used to carry out the information with help of
books, journal and case study etc. The primary data has been used in order to ensure reliability of
information.
Sampling- It is an effective process which works as to predetermined the number of
observation which are taken out from large amount of population. It will be conducted with two
methods as are probabilistic and non-probabilistic (Sanderson, Snyder and Gramlich, 2015). In
order to carry out the present research probabilistic method will get in use. In this, sampling size
of 30 will be taken to carry out the depth information about it. Thus, probabilistic sampling
method will be used as it provides equal chance to each member so that in depth information can
be obtained. It can be done with help of simple random sampling method.
Ethical consideration- In this, all data and information is need to be ethically maintain.
There is need to maintain confidentiality of information any unauthorized access to data is need
to be protected (Sutton and Austin, 2015).
Work breakdown structure & Gantt chart
It is structure which helps to provide deadline and activities which is need to be
accomplished on time.
Task Name Duration Start Finish Predecessors
Research Project 1 day Tue 8/14/18 Tue 8/14/18
Planning 1 day Tue 8/14/18 Tue 8/14/18
Finding of the topic 1 day Tue 8/14/18 Tue 8/14/18
Statements of problems 1 day Wed 8/15/18 Wed 8/15/18 1,2
Time frame and
allocation of resources 2 days Wed 8/15/18 Thu 8/16/18 2,3
Implementation 4 days Thu 8/16/18 Tue 8/21/18 3,4
4

Literature review 5 days Fri 8/17/18 Thu 8/23/18 4,5
Selection of correct
research methodologies 1 day Wed 8/22/18 Wed 8/22/18 5,6
Data analysis and
interpretation 2 days Fri 8/24/18 Mon 8/27/18 6,7
Evaluation of results and
outcomes 2 days Fri 8/24/18 Mon 8/27/18 7,8
Project closer 3 days Tue 8/28/18 Thu 8/30/18 8,9
Giving conclusion and
recommendation 1 day Tue 8/28/18 Tue 8/28/18 9,10
Results of documentation 1 day Fri 8/31/18 Fri 8/31/18 10,11
5

Analyse findings and drawing conclusion to form recommendation.
Questionnaire
Name-
Age-
Gender-
1. From how long you have been using social website?
 5 months
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 1 year
 More than 1 year
2. What are the beneficial aspect of using online customer service?
 Increased customer services
 Effective booking system
 Increased sale
3. what kind of social media website will be preferred by the most of customers?
 Facebook
 Twitter
 Instagram
4. Do you think digitalisation approach aids to gather and collect information?
 Yes
 No
 May be
5. Is customer's engagement is helpful to have increment in profitability and productivity to an
enterprise.
 Yes
 No
 May be
6. Does social media is cost effective for the enterprise?
 Yes
 No
 May be
7. What is objective behind adopting interactive website design?
 For customer attraction
 Effective market positioning
 Strategic marketing
8. Do you think customers are getting satisfied with online communication method?
 Yes
 No
 May be
7

Does social media is safe and effective tool for engaging with customer?
 Yes
 No
 May be
Theme 1: Many of them are using social website from 5 months.
From how long you have been
using social website? Frequency %
5 months 18 60.00%
1 year 6 20.00%
More than 1 year 6 20.00%
Total 30 100.00%
Interpretation- There are number of respondents who are using social website in order to get the
timely information. In this, number of respondents said that they are using social media for 5
8
5 months 1 year More than 1 year
0
2
4
6
8
10
12
14
16
18
20 18
6 6
Frequency

months, 6 said they are using it for 1 year and 6 said that more than 1 year. In addition to this, it
can be said that social media is beneficial in terms to process business activities systematically.
Theme 2: Most of respondent said that improvement in customer service is one of core
beneficial aspect of online customer service.
2. what are the beneficial aspect
of using online customer
service? Frequency %
Increased customer services 20 66.67%
Effective booking system 6 20.00%
Increased sale 4 13.33%
Total 30 100.00%
Interpretation- In this, it has been interpreted that one of core beneficial aspect of online
customer service is to have increased customer services and effective system of booking. This
both are essential in order to run business activities in systematic manner. In this, 20 said it is
9
Increased customer services
Effective booking system
Increased sale
0 5 10 15 20 25
20
6
4
Frequency

helpful in order to have increment in customer services, 6 said it is helpful in terms to effective
booking system and 4 said it works as to increment in profitability to enterprise.
Theme 3: Facebook is the most preferred source under social media to have increment in
profitability.
3. what kind of social media
website will be preferred by
Most of customers? Frequency %
Facebook 23 76.67%
Twitter 4 13.33%
Instagram 3 10.00%
Total 30 100.00%
10
23
4
3
Facebook
Twitter
Instagram

Interpretation- From above chart, it can be interpreted that social media website is one of
effective approach in terms to have increment in profitability of enterprise. Thus, there are total
30 respondents, out of which 23 said Facebook is using by maximum respondents, 4 are using
Twitter and 3 are relaying over Instagram. Hence, Facebook is one of effective mode of social
media activities.
Theme 4: Yes, digitalisation is one effective process in terms to gather information.
4. Do you think digitalisation
process works as to gather and
collect information? Frequency %
Yes 25 83.33%
No 3 10.00%
May be 2 6.67%
Total 30 100.00%
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Interpretation- In this, it can be said that digitalisation is one of effective approach in terms to
gather information. With help of technological advancement, the firm can make use of
digitalised operation so that all working can be done effectively. Thus, there are total number of
30 respondents out of which 25 said yes, 3 said no and 2 are not sure of it. Thus, there are
number of technologies which are need to be used and with help of this enough technical
advancement will be beneficial in terms to gather the information so that overall things can be
done effectively (Herterich, Uebernickel and Brenner, 2015).
Theme 5: Yes, Customer engagement is helpful in terms to have increment in profitability to
enterprise.
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Yes No May be
0
5
10
15
20
25
30
25
3 2
Frequency

5. Is customer's engagement is
helpful to have increment in
profitability and productivity to
an enterprise. Frequency %
Yes 26 86.67%
No 2 6.67%
May be 2 6.67%
Total 30 100.00%
Interpretation- Based on the above data, it has been analysed that customer engagement is
essential and this needed in order to have increment in profitability of an enterprise. In this, there
are 30 respondents. There are total number of 30 respondents, 26 said yes, 2 said no and another
2 are not sure about it. By engaging customer with technical advancement the firm can able to
process business activities effectively (Kim and et.al., 2018).
13
Yes
No
May be
0 5 10 15 20 25 30
26
2
2
Frequency

Theme 6: Yes, social media is one of cost effective process for the enterprise.
6. Does social media is cost
effective for the enterprise? Frequency %
Yes 21 70.00%
No 6 20.00%
May be 3 10.00%
Total 30 100.00%
Interpretation- Based on the above data, social media is one of cost effective approach and it is
helpful in terms to process the all information in systematic mode. Thus, there are total number
of 30 respondents. In this, 21 said yes, 6 said no and 3 are not sure about it. In this way, it can be
said that social media will be beneficial in terms to target the business activities effectively. In
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21
6
3
Yes
No
May be

this modern scenario, the most of the individual uses to relay over technological advancement
and helps to process business function in most appropriate manner.
Theme 7: The customer satisfaction and Effective market positioning Strategic marketing are
core objective behind adopting the online website design.
7. What is object behind
adopting interactive website
design? Frequency %
For customer attraction 20 66.67%
Effective market positioning
Strategic marketing 10 33.33%
Total 30 100.00%
15
For customer attraction
Effective market positioning Strategic marketing
0 5 10 15 20 25
20
10
Frequency

Interpretation- Based on the above report, it has been analysed that interactive website design is
one of core aspect in terms to engaging the customers towards services. In this, there are total 30
respondents. The total number of respondents are 30, IN which 20 said that it is effective tool for
attracting customers and 10 said it is beneficial in order to create effective marketing positioning
and strategic marketing. This will be effective process in order to set the business targets
efficiently.
Theme 8: yes, customer are getting satisfied with online communication method.
8. Do you think customers are
getting satisfied with online
communication method? Frequency %
Yes 15 50.00%
No 8 26.67%
May be 7 23.33%
Total 30 100.00%
16
Yes
No
May be
0 2 4 6 8 10 12 14 16
15
8
7
Frequency

Interpretation- The online communication method is core strategy in order to set the business
targets systematically. It is effective process which works as to satisfying customer by providing
fast services. Thus, there are total number of 30 respondents, in which 15 said yes, 8 said no and
7 are not sure about it. In this, it is need to be identified that online communication method is one
of better approach which helps to improvise the business activities effectively and process each
action in expertise mode. It is also assistive in term to process business activities in timely
manner.
Theme 9: Most of respondents said social media is one of effective tool for engaging
customers.
Does social media is safe and
effective tool for engaging with
customer? Frequency %
Yes 18 60.00%
No 7 23.33%
May be 5 16.67%
Total 30 100.00%
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Interpretation- Based on the above chart, it can be concluded that social media is safe and
effective tool in terms of engaging customer. In this, 18 said yes, 7 said no and other 5 are not
sure about it. In addition to this, it can be said that the social media is one of effective techniques
in order to create advantage in market. Thus, technological advancement is crucial elements in
order to engaging the customer and provide better approach so that all function can be done in
expertise mode. In this, social-media is one of approach which helps to engaging the customer
and provides useful information to them so that business activities can be undertaken effectively.
Presentation of project in appropriate terms.
Enclosed in PPT.
Recommendation
On the basis of above, the following recommendation is need to be given as are-
1. The firm should use technical advancement so that there can be improvement can be
done in operational activities and customer engagement is crucial in order to enhancing
the productivity of an enterprise.
2. With help of it, there can be advantages in manner as to have facilities of teleconferences,
online chats and emails process and in this all effective technology is need to be
implemented so that organisation can process business activities in systematic mode.
18
18
7
5
Yes
No
May be

3. The one of beneficial aspect of social media is to provide assistance and helps to engage
customers. It has been recommended that organisation should make use of social media
platform for promoting their products and services.
4. Technological advancement is one of effective concept in terms to bring automation and
productivity with help of being more swift and agile, entity can able to accept the change
faster.
5. The digital technology should be implement as it aids to having improvement in firm and
can decrease human error by developing automated process.
Performance review
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Performance Review
Template for evidence collection to be attached with the report by learner:
Project Logbook for the chosen organisation:
Name of the learner: Name of the Supervisor:
Project Title: ? Date:
Update of weekly research/ tasks achieved
(Account for a minimum of six weeks with
dates)
➢ What have you completed?
➢ Did you fulfil the requirements of tasks?
➢ Are you on track and within deadlines set?
➢ Did you need to make any changes in your
project management plan?
I have made aims and objectives as per
given topic.
 Around 3 weeks undertaken to
complete aims and objectives
 In the 5th week, in order to collect the
primary information, an effective
questionnaire was constructed.
 After that the all information which has
been collected was need to be analysed
with the use of qualitative techniques.
 Once gets done with questionnaire it is
essential to make changes if its needed.
Any risks and / or issues identified?
➢ Did you identify risks/issues with lack of
skills required for undertaking research tasks?
➢ Did you identify any additional risks/issues
that have an impact on the project management
plan?
 The ineffective communication and
low training are core risk issue for me
and this interrupts in term to process
business function effectively.
 No
Problems encountered
➢ What barriers did you face?
➢ How did you overcome them?
 Lack of knowledge in workforce.
 With help of providing proper training
I can able to cope up with this issues.
New ideas and change of project direction  To provide effective training to labour
20

workforce so that better results can be
obtained.
What Have I learnt about myself this week?
➢ How did I feel when I had to deal with
tasks/problems?
➢ Did I find it useful to complete the tasks?
➢ How well have I performed? What did I
contribute?
➢ What can I improve on next week?
➢ How might this learning apply in the future?
 I work as to each thing effectively and
will make better communication so that
task and issue can be handled.
 It is one of effective way in order
accomplishing the task.
 I put my 100% efforts to achieve the
desire task and prioritize the work so
that better outcomes can be achieved.
 By providing effective training to
workforce I can able to get desired
results.
 With help of problem solving skill I
can better interpreted the results.
Tasks planned for next week
➢ Which tasks are the priority?
Have you set aside sufficient time for➢
completion?
 In this, priority is need to be given on
the task as collection of information so
that better outcomes and results can be
achieved.
 Yes, it is essential to set the task with
help of which project can be
accomplished.
Project plan status to date (on, ahead, behind)
Supervisor comments to address
Signature of the supervisor and date:
Performance review
Name:
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Project Title:
Date:
Weekly research or tasks attained
1. What types of activities completed? Are the activities completed on set deadline?
Fulfilment of activities?
In this, each activity is need to be completed and proper deadline is need to be assigned so
better result can be achieved.
2. Any additional risks were identified and what are their impacts on project management
planning?
Activities are need to be launched so that proper project planning can be done.
Current problems
in this, the major issues as are lack of communication with the labour force and delayed in
results.
3. How did you overcome challenges faced during tasks performed?
With the help of technological implementation, overall productivity can be enhanced and
better result can be achieved.
4. What all important things I have discovered about myself?
In this, I found that better training will be one of effective approach to set the desire results.
22

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Herterich, M.M., Uebernickel, F. and Brenner, W., 2015. The impact of cyber-physical systems
on industrial services in manufacturing. Procedia CIRP. 30. pp.323-328.
Kehoe, K. and Mateer, J., 2015. The impact of digital technology on the distribution value chain
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Khan, S.N., 2014. Qualitative research method-phenomenology. Asian Social Science. 10(21).
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Kim, E. and et.al., 2018. A Comparison of Qualitative and Quantitative Assessment of
Glaucoma Progression Using Optical Coherence Tomography. Investigative
Ophthalmology & Visual Science. 59(9). pp.2089-2089.
O’Gorman, K., Lochrie, S. and Watson, A., 2014. Research philosophy and case studies.
Research Methods for Business & Management. pp.152-172.
Sanderson, J., Snyder, E. and Gramlich, K., 2015. Social media policies within NCAA member
institutions: Evolving technology and its impact on policy. Journal of Issues in
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Online
POWERFUL WAYS TO ENGAGE CUSTOMERS ON SOCIAL MEDIA. 2016. [Online]
Available through:
<https://www.americanexpress.com/us/small-business/openforum/articles/seven-ways-
engage-customers-using-social-media/>.
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