Positive Impact of Globalisation on Business Functions
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This research explores the positive impact of globalisation on business functions, such as marketing and HR, through a case analysis of Honda and Mercedes. It discusses the economic, cultural, and ethical benefits of globalisation in attracting new customers, market segments, and enhancing growth.
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What are the positive ECONOMIC, CULTURAL and ethical impact of globalisation on different business functions within organisations? Unit 6 Managing a successful business project Maria Costanzo Chris Worldge|Yeovil College
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Research project description and background Globalisation offers the scope of development in terms of economic as well as cultural prospect. In this research I will illustrate what the positive impact of globalisation is on business functions, such as marketing and HR fromthecaseanalysisanddatacollectionofHondaandMercedes. Considering Honda Motors as example, the globalisation has enabled the companytoattractnewcustomersand marketsegment fromdiverse cultural background and integrate them with hybrid automotive. Mercedes ontheotherhand,adopteduniquestrategy,whichwasstrategically framedinaccordancetotherequirementofcustomers(TrefisTeam, 2015). For example, in developed nations, they supplied both cars as well astrucksandbuses.Insummary,basedontheanalysisanddate collection, it is learned that the globalisation impact from the business activities of both companies have significant impact on the economy. The factors include opportunity for employability, enhanced growth of national economy.Italsoensuressafedrivingfortheircustomers,thus contributing to their betterment of society.
Aim Provide a better insight of what are the positive economic, ethical and cultural impacts of globalisation on the marketing and human resource function within Mercedes- Benz and Honda. Objectives ď‚·Identify the positive economic, ethical and cultural Impacts on the marketing and human resource function within Mercedes-Benz and Honda ď‚·Produce a project initiation document ď‚·Produce a Gantt chart ď‚·Conduct a small-scale research collecting qualitive and quantitative data ď‚·Analyse research data ď‚·Communicate recommendations ď‚·Reflect of value of project Management Plan I am going to use the project initiation document as the format for the management plan. A.The project brief would be to examine the positive economic and cultural impacts on marketing function within Mercedes-Benz and toexaminethepositiveeconomicandethicalimpactsofHR
within Honda, by collecting and analysing some qualitative and quantitative data on both organisations and producing a work breakdownstructuretoshowtimeframesandstagesofthe project, concluding with appropriate recommendations to draw meaningfulconclusion.Inaddition,reflectonthevalueof undertaking the research to meet stated objectives, regarding own learning and performance. B.I will be conducting the project by myself with recommendations proposed by my tutor Chris Worledge. C.Myroleistodeterminetheaimsandobjectives,produce management plan and a Gantt chart to show the timeframes and stages of completion, carry out small scale research, analysing data and communicate appropriate result of the research and data analysis, meanwhile my tutor will have the role to tutor me and assessing my performance. D.After aims and objectives has been determined, a management planandaGanttchartwouldbeproducedtoshowthe timeframesandtheproject’sstages,consequentlysome research will be conducted, and data collected and analysed in order to communicate recommendations and conclusions in the form of a report. E.At each stage of the project I will check the content against the criteria requirements, and I will communicate my progress to my tutor and ensure I am meeting the standards required within in the learning outcomes of the assignment.
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F.A Gantt chart has been used to develop the project plan. Please see attached Gantt chart on… G.There will not be any costs for the project except my time and the benefits can be that I will learn how to structure, conclude and present a research project. H.The project risks are: Losing data is a medium risk and to prevent that to happen my data is kept on my password protected laptop and I regularly save my work as I go along Running out of time to complete the project is a High risk, becauseofmycompetingprioritieswhichIwillreview regularly and to prevent that I will try to work faster on my project Not achieving the criteria is a medium risk because there is enough data to collect to prevent that to happen, I will regularly communicate to my tutor to ensure that I am on the right track I.I will be tracking the project by communicating with my tutor and verifying my work against the assignment criteria and will be monitoringmyprogressbasedonthescheduleontheGantt chart L.This research project will need to be delivered to Chris Worledge inareportformaton20/06/2019togetherwithareflective statement
QUALITATIVE AND QUANTITATIVE RESEARCH METHODS Qualitative Method The method always involves conversations and interviews, which produce non-numerical data. It also shows the way people interpret certain social activities. The method is effective on two situations when you need inner description of an issue and when questions being researched need enhancement. Limitations of Qualitative Data i)Qualitative data is prone to bias since it can be easily manipulated by the researcher. ii)Collection of data is often time consuming. iii)Analysis of collected data takes longer time than that of quantitative research. There are several qualitative research methods as discussed below: 1)In-depth Interview- This are one on one conversations between an interviewer and interviewee. Participation in such a conversation should be voluntary. I conducted an interview on 20 individuals who were Mercedes vehicle dealers and Mercedes vehicle owners. The interview lasted for approximately 60 minutes and i came out with the following findings: i) The individuals pointed out the Mercedes me as a positive thing that attracted more people because this allowed customers to have unique Mercedes ID which allowed for seamless integration between a customer’s smartphone and car. The data collected would help to know when a vehicle need service and therefore a prompt service appointment would be made.
ii) Some individuals said that Mercedes had a lot of stability compare to other vehicles. Some said that Mercedes vehicles rarely caused accidents, and this had increased customer base since most individuals believed in the machine. I also used the same method to talk to Honda brand users in order to understand the positive economic and ethical impact of globalization in Human resource. I managed to get the following findings from helpful Honda users. i)Most dealers recognized the fact of salary increment. They pointed out that the Honda brand company had increased the workers’ salaries therefore efficiency had increased since most workers felt motivated and appreciated. ii)Some Honda dealers indicated that most of their customers preferred the vehicle because of low fuel consumption. The vehicles used less, and minimal fuel compared to other vehicles in the market. 2)Focus Group Discussions. Focus group discussion involves a researcher having an open discussion with a group of people who in some way have common ideas. This helps the participants feel more comfortable with one another. Using this method i managed to talk to 5 Mercedes vehicle owners, through the discussions most of them pointed the following; i) All of them said that Mercedes Benz had great stability. They noted out that brand was rarely involved in accidents and if they did most of the individuals involved survived. Therefore, they said that they would purchase and recommend the brand to other users at any time. ii) The interviewers involved in the discussions also pointed out that Mercedes Benz considered all classes. They had vehicles that anybody would afford according to his or her pocket and with this most people had managed to own theirs. iii) The individuals also noted out that Mercedes marketing strategy focused more on providing a better brand for its customers . This has increased its market along the regions as more demand has risen. Using the focus group discussion research method, I also managed to talk to 8 helpful Honda owners and admirers. The group gave out the following findings; i)The admirers of Honda vehicles appreciated the fact that Honda produces hybrid cars that ensured less use of fuel. They also pointed out that though production of Civic Hybrid was discontinued they admired the possibilities of the vehicle and would consider purchasing it in future.
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ii) The owner of Honda vehicles also pointed top safety ratings. They supported that by arguing that Honda regularly implemented state of the art safety features in all their models and this ensured less accidents. iii) Some individuals pointed out the reliability of the vehicles. They argued that the vehicles are built to last, and the fact that there are so many models available is a true testament to the quality of these vehicles. Quantitative Methods This is a method that measures, analyses statistical, mathematical and numerical data collected through questionnaires, surveys, interviews etc. There are four main types of Quantitative research: In my research I decided to use one method that I will explain below with the findings. 1)Correlational Research. It’s a non-experimental research method that involves measuring two variables and the understanding the relationship between the variables. I used the above method to gather and compare information about purchases made worldwide of Honda and Mercedes vehicles. Below are my findings in a table. Column 1 Column 2 Column 3 Column 4 Column 5 Column 6 DATA SHOWING SALES OF MERCEDES AND HONDAS FOR THE PAST 7 YEARS YEAR HONDA (MILLIONS) MERCEDES BENZ(MILLIONS) 20183000000 million4056000 million 2017210000 million2786600 million 2016200000 million3098666 million 2015120000 million167000 million 2014190000 million245400 million 201385000 million120000 million TOTALS3805000million 10473666 millions DATA ANALYSIS This is a process of applying statistical techniques to describe, illustrate and evaluate collected data. Qualitative Data Analysis
Before conducting the interview, I had come up with questions relevant to Mercedes Benz and Honda vehicles that helped me in conducting the interviews. The questions were open ended ones that needed an illustrative statement from the interviewees had also read several articles and got ideas on relevant questions that most individuals were yearning answers on. Below is semi structured in depth interview with one the Mercedes and Honda dealers. The researcher:What motivated you to be a Mercedes dealer? Interviewee:Mercedes is a unique brand that puts into consideration its customer’spreference and tastes for example the idea of Mercedes me provides a good experience for all Mercedes customers hence more and more people tend to believe in the brand. The above response provide by a Mercedes Benz dealer was so relevant in my research. Mercedes me is a technological advancement in Mercedes brand that promotes economic development. The aim of the advancement is to ensure a positive impact on the customer’s experience. Below also is some in depth interviewee with a Honda admirer. A person who could prefer owning a Honda vehicle in the near future. The researcher:What do you prefer Honda vehicles to other brands? Interviewee:Honda vehicles are reliable since they last longer. They can be used for a longer time without breakdown compared to other brands. The vehicles also consume less fuel that other recognized vehicle brands therefore I would easily purchase one. From the above conversation it indicates that Honda brand has created a culture among its vehicles whereby they consume less fuel than other brands. Consumption of less fuel among Honda brands promotes their ethical value outlined by the human resource department. Quantitative Data Analysis. In the table below I used the data collected by the quantitative method analysis to calculate the mean, mode, median and standard deviation of Honda and Mercedes sales made worldwide. The calculations made are important in their own ways explained below. Mode. This is a set of data numbers that appear more frequently. Its useful when the most common factor is required. Mean. This is average where you add up all the numbers then divide by the number of numbers.They are useful because they summarize large amount of data into a single understandable value. Median. Middle value in the list of numbers. It is used to describe the middle of a set of data that does have an outliner. Standard deviation. It’s a number that is used to tell how measurement for a group of values or numbers are spread out. The importance of this is
to show out how data is spread out. High standard deviation shows that data most points are pretty far from average. A low standard deviation means most points are very close to the average. Column 1 Column2Column3Column4Column 5 Column 6 DATA SHOWING SALES OF MERCEDES AND HONDA WORLDWIDE (MILLIONS) TrialYEARHONDAMERCEDES 1201830000004056000 220172100002786600 320162000003098666 42015120000167000 52014190000245400 52013850000120000 6TOTAL380500010473666 MEAN761666.66671745611 MEDIAN2050001516000 MODEN/AN/A STANDARD DEV 1129272.6271768477.88 3 Calculation of the standard deviation in the table above shows how in Honda vehicles market has spread out worldwide. The mean calculated in the table can be used to show economic impact of Mercedes brand through the mean of sales made within the 6 years. The sales made in the above table indicate that Honda need to put more effort in their marketing and human resource department to have more sales as Mercedes brand. From the above table Mercedes sales increase partially like every year that indicates the positive economic development it creates each year. Recommendations for Mercedes Improving customer relationship management by creating benefits . Increasing brand loyalty and equity and by also creating a positive word of mouth. This will create more market for the Mercedes brand therefore positive economic growth. They would also create activities that will bring close the Mercedes community, which would later benefit increase the customer base. This will build a cultural impact on Mercedes that will likely be followed by Mercedes buyers and dealers all through.
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Mercedes can also lead to more frequent trading information about new cars as well as probing customers into buying by giving out relevant information. Availability of relevant information will lead to more customers since more buyers can easily understand the brand. Therefore, this will positively contribute to economic growth. Mercedes Benz should make the spare parts of the vehicle easily available and accessible to the customers. This will reduce the struggle some customers undergo to get spare parts when their vehicles break down. Through availability of spare parts easily Mercedes will create a good culture that will make the brand easily admirable among potential customers and dealers. Recommendation for Honda Honda should set up departments to maintain good and healthy relationships with its customers hence through that they might have a positive increase of customers. Honda should introduce low priced vehicles for low earners to be able to afford. This will promote the relations between the brand and its users hence the role of its human resource department would be achieved. Honda would increase its sales by listening and changing according to customer’s preference and tastes. Listening to customers would enhance better relations and automatically more sales would be realized in Honda. Customers being the base of every organization their demands must be recognized and put into consideration before anything. This is the role of human resource department. Better listening of customers’ needs will create good relations and also achieve the role of presence of human resource department in organizations. REFERENCES Daimer, 2017, Annual Report. [Online] Retrieved 06 Mar 2019, from http://www.annualreports.com/HostedData/AnnualReports/PDF/NYSE_DAI_2017.pdf Honda Sustainability Report, 2018. [Online] Retrieved 06 Mar 2019, from https://global.honda/content/dam/site/global/about/cq_img/sustainability/report/pdf/2018/ Honda-SR-2018-en-all-02.pdf
Honda, 2016, Honda Reports on its Environmental Performance and Progress in 2016 North American Report. [Online] Retrieved 06 Mar 2019, fromhttps://3blmedia.com/News/Honda- Reports-its-Environmental-Performance-and-Progress-2016-North-American-Report Mercedes-Benz Trucks, 2019.Sustainability report.[Online] Retrieved 06 Mar 2019, from https://www.mercedes-benz.com/en/mercedes-benz/vehicles/trucks/sustainability/ Metro Atlanta, 2018.Newsroom. [Online] Retrieved 06 Mar 2019, from https://www.metroatlantachamber.com/about/news-press/newsroom/global-commerce- council-welcomes-two-titans-mercedes-benz-and-porsche-for-a-discussion-on-atlantas- automotive-ecosystem Trefis Team, 2015. How Mercedes-Benz Accelerated Its Growth In 2015.Forbes. [Online] Retrieved 06 Mar 2019, from https://www.forbes.com/sites/greatspeculations/2015/12/07/how-mercedes-benz-accelerated- its-growth-in-2015/#450999b02a04