Dynamic strategy and disruptive innovation of Tesla Motors
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This study delves into the dynamic strategy and disruptive innovation of Tesla Motors. It provides insights into their mission, vision, recent developments, challenges, and stakeholder analysis. The study also recommends strategic programs for employees, customers, investors, shareholders, and governmental agencies.
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Running head: MARKETING Dynamic strategy and disruptive innovation of Tesla Motors Name of the student: Name of the university: Author note:
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1 MARKETING Executive summary Managing the operations is necessary in terms of ensuring its effectiveness according to the identified and the specified requirements. Strategic approach in regulating the activities is fruitfulintermsofachievingpositiveoutcomes.Stakeholdersarecrucialforallthe companies and organizations, which, the reports maps in the perspective of Tesla Motors. Recommendation is proposed towards adopting social media marketing, which would be beneficial in terms of conducting the offshore marketing. This approach would be productive in terms of strengthening the customer base. Uploading the information of the newly launched electric cars on the social media would support Tesla for increasing the trafficking of the audience towards the brand image. However, if the focus is placed on community development,themissionandvisionofachievingsustainabledevelopmentwouldbe achieved in the true sense. Functional organizational structure is highly recommended for exposing dedication, commitment and perseverance towards the marketing activities.
2 MARKETING Table of contents Introduction................................................................................................................................3 Insight into Tesla Motors...........................................................................................................3 Mission and vision statement.................................................................................................3 Mission...............................................................................................................................3 Vision.................................................................................................................................4 Recent developments.........................................................................................................4 Challenges..........................................................................................................................4 Stakeholder view of Tesla..........................................................................................................4 Stakeholder analysis...................................................................................................................6 Generic strategic programs for the selected stakeholders..........................................................9 Strategic programs for employees..........................................................................................9 Strategic programs for the customers...................................................................................10 Strategic programs for investors and shareholders..............................................................10 Strategic programs for the governmental agencies..............................................................11 Strategic programs for the community people.....................................................................11 Recommended strategic programs...........................................................................................12 Strategic programs for the community people.....................................................................12 Strategic programs for the governmental agencies..............................................................12 Strategic programs for the shareholders and investors........................................................12 Strategic program for the customers....................................................................................13 Strategic programs for the employees..................................................................................13 Conclusion................................................................................................................................13 References................................................................................................................................14
3 MARKETING Introduction Marketing the products and services adds value to the strategies and plans of the sellers. Strategic approach towards the marketing activities is assistance in terms of achieving positive outcomes. In this, mention can be made of marketing mix, which acts as an agent in terms of identifying the target audience. This identification results in the generation of customer oriented business, contributing to the increase in the sales revenue and the profit margin. Strategic programs for the stakeholders are a means for gaining an insight into their specific needs, demands and requirements (Noe et al. 2017). This report attempts to conduct a stakeholder analysis of Tesla Motors, followed by the creation of a strategy development report. Insight into Tesla Motors Since its launch in 2003, Tesla Motors has been serving the clients and the customers as America’s reputed automotive and energy based company. Operating as a public sector company, under Automotive Industry, the company has emerged successful in generating annual revenue of US$ 21.461 billion (Tesla.com 2019). Mission and vision statement Mission The mission of Tesla relates to the achievement of sustainable development through acceleration of the automobiles and alter the dynamics of the business operations. According to the recent report, the mission is the generation of sustainable energy for enhancing the standards and quality of the automobiles.
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4 MARKETING Vision Tesla Motors envisions the introduction of electrical vehicles, which is an innovative approach towards reducing the environmental pollution (Tesla.com 2019). Recent developments According to the statements of Elon Musk, the driven dreamer, the recent trend to which Tesla has offered acceptance is that of electric cars (Youtube.com 2019). The major drive behind this is the plan of securing the future of the business through the means of long term sustainability. He cites the example of the drive, which he took in Las Vegas in the Model S, where switching on the Autopilot results in the automatic steering at a constant speed until the lane is changed through the flipping of the indicator. Challenges Absence of a competitive model line-up is one of the major challenges for Tesla Motors.Thefirstthreecontendersarecrossovers,aggravatingthecomplexitiesin competitive rivalry. As a matter of specification, the model X is equipped with the battery of 75 kWh with the capability range of about 380 km (EPA) (Tesla.com 2019). Along with this, mention can be made of the federal EV tax credit, which is $7500 and available only until the end of each quarter. In one of the quarters, Tesla generated the 200000thsale. As a result of this, the tax credit is halved in another of the two quarters, which totals up to $3750. After this, it is again halved to $1875, which is consistent until the collapse. Stakeholder view of Tesla Corporate social responsibility is the main motto of Tesla Motors for the achievement of large scale customer satisfaction. This helps in catering to the mutual interests and benefits of the stakeholders in a legal manner. As a matter of the specification, the stakeholders of
5 MARKETING TeslaMotorsare:Communities(highestpriority),customers,employees,investors\ shareholders and government agencies. As per the arguments ofHerremans, Nazari and Mahmoudian (2016),Archie.B.Carrol’s model is applicable in this case for seeking an insight into the approach of Tesla towards fulfilling the specific needs, demands and requirements of the customers. On the contrary, social contract theory is the most appriopriate one in terms of mapping the interaction of the social and the economic parameters for fulfilling the needs of the stakeholders. Within this, mention can be made of the 3c model, which helps Tesla to maintain fair competition with the contemporaries for fulfilling the targets. Figure 1: Stakeholders of Tesla Motors (Source:Dorobantu et al. 2018) Tesla Inc Communities Customers EmployeesInvestors\shareholders Government
6 MARKETING Stakeholdermanagementtechniquesactsassistancefor TeslaMotorsregarding enhancing the parameter of customer relationship management. Typical evidence of this lies in the suggestions and feedbacks relating to the innovations within the outer appearance of the electric cars. Within this, reference can be cited of the risk assessment exercise, which helps in gaining awareness about the potential risks, which hampers the smooth functioning of the business operations. In case of the hybrid cars, oil and spark plugs are not used, reflecting the need for lessser maintenance. One of the challenges in this the regular oil changes and spark plug replacement. Commonality of this car results in the benefits from servicing of the engines. According to the recent business trends, the aim of Tesla Motors is sustainable energy development. In this, the main focus is on influencing the power and authority of the manufacturers and producers, General Motors Company, Toyota Motor Corporation, Honda Motor Company, Volkswagen, Nissan Motor and BMW (Tesla.com 2019). Infusing scientific managementintothebusinesseshelpsingeneratingsystematicapproachtowardsthe business. Journey mapping is executed for assessing the impact of the smoke emissions on the environment as a whole. Stakeholder analysis In the process of catering to the needs, demands and requirements of the stakeholders, Tesla Motors exposes conscious approach towards preserving the traditional values. This approach proves beneficial in terms of achieving trust, loyalty and dependence from the stakeholders. For this, stakeholder mapping is conducted in terms of gaining an insight into the prospective customers, who would contribute towards increasing the sales revenue and the profit margin. After identifying the stakeholders, planning is constructed for generating strategic programs.Voegtlin and Greenwood (2016) makes mention of the aspects of
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7 MARKETING competitive threat, cooperative potential and actual behaviour, which are crucial for reaching to the specific needs, demands and requirements of the stakeholders. In case of the competitive threat, the activity of the risk assessment gains an important position in the business operations in case of Tesla. This assessment compels the company to encounter a downmarket scenario due to the instances of heavy tax obligations on the import and export of the engines in the cars. Collecting suggestions and feedbacks from the stakeholders is an agent in terms of assessing the feasibility of the strategies in terms of the constructed plans and strategies. This approach is an attempt to unleash the potentials, which can help in enhancing the cooperation towards the needs of the stakeholders. Rating the approach of the stakeholders towards the levied plans is effective in terms of seeking an insight into their mindset (Welford 2016). Fig 2- Range of possible behaviour (Source-Sánchez 2015) These behaviours leads to the segmentation of the stakeholders under the following categories: Swing(high cooperative potential and high competitive threat) Defensive(low cooperative potential and high competitive threat) Offensive(high cooperative potential and low competitive threat) Competitive threat Actual behavior Cooperative potential
8 MARKETING Hold(low cooperative potential and low competitive threat) Non-reactive approach is adopted by Tesla in terms of maximizing the potential for overcoming the threats. Stabilizing the market position relates to the act of exposing non- reactive approach to the marketing activities. In this context,Kull, Mena and Korschun (2016) makesmention of the plans regarding charity and fundraising events for community development. Typical evidence of this lies in the greener tests drives and the eco-friendly cars, where the smoke emission level is measured for reducing the pollution levels. Customersare a vital stakeholder for Tesla Motors. Low operational costs help the company to attract more customers. Manufacturing the electric cars, according to the suggestion of the customers is assistance in terms of providing a valuable experience to the customers. Employees are accounted as internal stakeholders, who assist in the formulation of strategies for manufacturing the electric vehicles. Participative management and leadership style is practiced by Tesla in terms of unleashing the potential capabilities of the employees. Typical evidence of this lies in the career enhancement plans. HR programs is assistance in terms of disseminating exact information to the employees regarding the workplace culture. Strategic alliance with neighbouring associate firms is assistance in terms of organizing quality training programs for the employees. According to the arguments ofSchnackenberg and Tomlinson (2016), the employees are inspired to take part in group discussions, which reduces the knowledge gaps. Investors and shareholdersare involved in the decisions towards the expanding the scope and arena of the capital margin. Providing access regarding the technological patents is assistanceintermsofsystematizingtheapproachtowardsdealingwiththebusiness operations. Mention can be made of the offshore marketing, which helps in expanding the scope and arena of the marketing. According to socio-cultural trends, reference can be cited
9 MARKETING of the charity and fundraising events, which are organized in the workplace premises. Governmental agencies intervene into the business operations of Tesla Motors, which helps in conducting quality controls and tests for the manufactured electric cars.Garcia‐Castro and Aguilera (2015) opines that this intervention acts as an agent in terms of gaining an insight into the latest versions of the legislative requirements, which helps in enhancing the standards and quality of the sustainable reporting. Reference can be cited of complying with the rules and regulations regarding supply chain management. Strategic approach in this direction is prioritization of the stakeholders according to their needs, which are as follows: Offensive-employees Hold-consumers, shareholders Defensive-governmental agencies Swing-investors and communities Genericstrategicprogramsfortheselected stakeholders Strategic programs for employees TeslaMotorsneedtobeapplaudedforexposingethicalconductintermsof convincingtheemployeesregardingacceptingtheproposedchanges.Asamatterof specification, the programs includes hiring the lobbying lawmakers for proper formulation of the changes. This is done through the means of open forums and discussions, which acts assistance for assessing the feasibility of the plan of introducing the electric cars in the ambience of competition and changed customer preferences (Hanson et al. 2016). This method seems effective in terms of unleashing the thinking skills and judgmental capacities of the employees. One of the noteworthy facts is strategic alliances with the Federal Government for gaining an insight into the ways and means of formulating health insurances
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10 MARKETING and safety policies. Mention can be made of the consideration of Foreign exchange trading model,whichenhancestheparameterofcustomerrelationshipmanagementinthe competition. One to one sessions are conducted in terms of seeking an insight into the issues, which the employees are facing while executing the allocated duties and responsibilities. Strategic programs for the customers Revising the existing strategic programs helps Tesla Motors to attract the customers. This approach is beneficial in terms of convincing the customers towards the proposed plans and strategies.Eskerod, Huemann and Ringhofer (2015) cites the reference of the joint ventures with the suppliers, which is an attempt towards influencing the purchasing decisions and power of the customers. Behavioural analysis is conducted in terms of assessing the approaches of the customers towards the levied strategies and plans. This analysis is assistance in terms of detecting the deviant behaviours, which can hamper the productivity. Along with this, contract management plans is also performed by Tesla in terms of regulating the contracts, deals, trades and legislative requirements. Organizing cultural shows relates to the attempts of catering to the entertainment needs of the customers. Mention can also be made of the talk shows, which disseminates the necessary information about the marketing strategies to the customers. Within this,Cooper (2017) argues thatconscious approach towards preservation of the traditional conscious values helps Tesla to gain trust, loyalty and dependence from the customers. Strategic programs for investors and shareholders Tesla Motors conducts meetings with the investors and shareholders for discussing the pros and cons of the investments like RRSP, exchange traded funds and GIC. Programs are conducted for sharing the trends in the current trends in the stock exchange. In the programs, the main focus is on disseminating the ideas related to the mutual funds. In this process, the main activity is experimenting with the results related to high selling in
11 MARKETING proportion to low purchase. Assistance from the financial advisors is the keystone towards effective handling of the instabilities. Strategic programs for the governmental agencies Governmental interventions supports Tesla Motors in the formulation of Corporate Business Management Plans. Along with this,Meixell and Luoma (2015) propoised that governmental agencies enables Tesla Motors to conduct quality controls and tests according to the standards and codes of the legislative requirements. One of the main points in this direction is that of involving Federal Government in the formulation of Strategic Integration Planning for the introduction of electric cars. Strategic programs for the community people Tesla Motors conducts Community Life Programs, which is assistance in terms of enhancing the standards of living for the community people. Here, mention can be made of the plans regarding devoting one-thirds of the funds towards sponsoring the education of the community children. Along with this, charity shows are also conducted for gaining an insight into the approaches towards the levied strategies and plans. Mention needs to be made of the greener test drives, which contributes to the strive for reducing the smoke levels from the cars. Measurement of the amount of smoke emitted is an initiative towards enhancing the greenery of the environment (Wheelen et al. 2017). Herein lays the appropriateness of the vision of transforming the nature of the business dynamics to sustainable energy production. This approach is apt in terms of sustaining the resources for the future generation. Recommended strategic programs Strategic programs for the community people Verification needs to be conducted by Tesla officials regarding its utilization for the intended purpose. For this, software can be used for monitoring the process of transaction in
12 MARKETING case of the funds. Constant reporting is needed in terms of the funds generated and its share in the development of the community people. Rational and systematic approach in this direction would be effective in terms of assessing the market position in the competitive ambience. Strategic programs for the governmental agencies Contacting the Federal and the State Government would be an effective in terms of introducing Insurances for the employees. Typical example of this can be the health insurances and safety plans for the consumers. Regular updates and reports regarding the performance of these insurances according to the identified and the specified requirements. Infusing the standards and codes of the Health and Safety in Workplace Act would be an addedadvantageintermsofavertingtheinstancesofconflicts,discriminationsand harassments. Strategic programs for the shareholders and investors Arranging talk shows regarding the mutual funds, stock exchange and other financial aspects is assistance in terms of disseminating important information to the investors. In this, interactive sessions would be helpful in terms of reducing the concerns and worries regarding the investments for gaining the maximum benefits. Involving the financial advisors in these meetings is assistance in terms of the dealing with the instabilities like inflation, high exchange rates and fluctuation in the prices of the raw materials. Within this, involving the trade union members is also assistance in terms of aligning the financial flexibility with the plan of introducing electric cars. Strategic program for the customers Organizing contests would be an effective means for gaining an insight into the approaches of the customers towards the levied plans and strategies. If prizes are awarded to
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13 MARKETING the customers in the form of the special discounts, offers and schemes, higher sales revenue can be achieved. Infusing the Ethical Code of Conduct in this direction would be a keystone towards achieving trust, loyalty and dependence from the clients and the customers. Strategic programs for the employees Career enhancement plans would be one of an effective means for ensuring the professional development of the employees. The managers need to take the initiative for involving the employees into open forums and discussions, which would be effective in terms of unleashing their potentials and capabilities. Conclusion Strategic planning is the central doctrine for the managers of Tesla Motors in terms of achieving success. Through planning, the personnel detects the potential risks and the issues, which hampers the productivity. Within this, mention can be made of the behaviour analysis, which is assistance in terms of identifying the deviant behaviours. Stakeholders contribute in expanding the profit margin of the Tesla business. Surveys and feedbacks supports Tesla for generating customer oriented business, which secures the market position in the competitive ambience. Stakeholder mapping would be beneficial in terms of measuring the prospective stakeholders, who would contribute towards achieving the target of developing sustainable energy resources through the production of electric cars.
14 MARKETING References Andriof,J.andWaddock,S.,2017.Unfoldingstakeholderengagement.InUnfolding stakeholder thinking(pp. 19-42). Routledge. Baumgartner, R.J. and Rauter, R., 2017. Strategic perspectives of corporate sustainability management to develop a sustainable organization.Journal of Cleaner Production,140, pp.81-92. Cooper, S., 2017.Corporate social performance: A stakeholder approach. Routledge. Dorobantu,S.,Aguilera,R.V.,Luo,J.andMilliken,F.J.eds.,2018.Sustainability, Stakeholder Governance, and Corporate Social Responsibility. Emerald Group Publishing. Eskerod, P., Huemann, M. and Ringhofer, C., 2015. Stakeholder inclusiveness: Enriching project management with general stakeholder theory.Project Management Journal,46(6), pp.42-53. Garcia‐Castro, R. and Aguilera, R.V., 2015. Incremental value creation and appropriation in a world with multiple stakeholders.Strategic Management Journal,36(1), pp.137-147. Hanson, D., Hitt, M.A., Ireland, R.D. and Hoskisson, R.E., 2016.Strategic management: Competitiveness and globalisation. Cengage AU. Herremans,I.M.,Nazari,J.A.andMahmoudian,F.,2016.Stakeholderrelationships, engagement, and sustainability reporting.Journal of Business Ethics,138(3), pp.417-435. Jenkins,W.andWilliamson,D.,2015.Strategicmanagementandbusinessanalysis. Routledge. Kull, A.J., Mena, J.A. and Korschun, D., 2016. A resource-based view of stakeholder marketing.Journal of Business Research,69(12), pp.5553-5560.
15 MARKETING Meixell, M.J. and Luoma, P., 2015. Stakeholder pressure in sustainable supply chain management: a systematic review.International Journal of Physical Distribution & Logistics Management,45(1/2), pp.69-89. Noe,R.A.,Hollenbeck,J.R.,Gerhart,B.andWright,P.M.,2017.Humanresource management: Gaining a competitive advantage. New York, NY: McGraw-Hill Education. Sánchez, M.A., 2015. Integrating sustainability issues into project management.Journal of Cleaner Production,96, pp.319-330. Schnackenberg, A.K. and Tomlinson, E.C., 2016. Organizational transparency: A new perspectiveonmanagingtrustinorganization-stakeholderrelationships.Journalof Management,42(7), pp.1784-1810. Tantalo, C. and Priem, R.L., 2016. Value creation through stakeholder synergy.Strategic Management Journal,37(2), pp.314-329. Tesla.com 2019.About us. Available at-https://www.tesla.com/models(Accessed on 23rd March 2019) Voegtlin, C. and Greenwood, M., 2016. Corporate social responsibility and human resource management: A systematic review and conceptual analysis.Human Resource Management Review,26(3), pp.181-197. Welford,R.,2016.Corporateenvironmentalmanagement3:Towardssustainable development. Routledge. Wheelen,T.L.,Hunger,J.D.,Hoffman,A.N.andBamford,C.E.,2017.Strategic management and business policy(p. 55). Boston: pearson. Youtube.com(2019).ElonMusk-TheDrivenDreamer.Availableat: https://www.youtube.com/watch?v=0871VJfvD1c(Accessed on 26thApril 2019)
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