Contents INTRODUCTION...........................................................................................................2 TASK 1.................................................................................................................................3 P1 Determine important roles and responsibilities in relation to marketing functions...........................................................................................................................3 M1 Analyse roles and responsibilities in relation with marketing environment.....................................................................................................................5 P2 Relation of marketing with other functions in context of organisation5 M2 Significance of marketing and other functional units of organisation.6 D1 Critical analysis and evaluation of marketing functions and interrelationships with other department...............................................................7 INTRODUCTION Marketing is a discipline which involves action of organizations taken to grab customer's attention and build long-term relationships. It basically seeks to align products or services with customer who wants them and ensures profitability. Marketing activities includes advertisement, selling and delivering of products to consumer or businesses as raw material. Importance of marketing functions in organisation is increasing day by day as it helps in improving brand awareness, saves time and resources, boots sales,expandbusinesses,etc.Cadburyismultinationalconfectionery company based in UK(Baker and Magnini, 2016). It is located in Uxbridge, West London and operates in around 50 countries in the world and best known for its Dairy Milk Chocolates which is market leader in industry. Now, it has introduce 'Coffee Choco Shake' which is new range of Shakes. This report will cover important roles and responsibilities of marketing functions which is perform by team of marketing department. These are essentials for organisation so that objectives can be achieved effectively. Inter Relationships between various functional units of organisation and marketing department will also be studied so that integrated efforts are analyzed to attain objectives of business. Ways and strategies willbe compared by which different companies apply marketing mix to their overall objectivessothatmarketingplanisalsoaccomplished.Atlastbasic marketing plan with different plans and strategies will be produce and analyze for introduction of new product in market. This helps company to launch its new product or range of products in effective and sustainable manner soobjectives can easily achieved. 5
TASK 1 P1 Determine important roles and responsibilities in relation to marketing functions Marketing is business term that explains management process by which goods or services reach to end customer. This process includes identificationofcustomer'sneeds,newproductdevelopment,framing pricing strategies and selection of distribution channels. It also involves promotion of product or services through developing promotional activities and implementing to target potential customer. Marketing functions is that rolewhichassistcompanyinidentifyingcustomer'sneeds,providing products and promoting to distinguish it from other similar goods from competitors. There are number of roles and responsibilitiesthat relates to marketingfunctionsperformsinorganisationtoachieveorganisational objectives. Role:Marketing functions plays very important role in organisation andcannotbeunderstatedasitassistotheractivitiestoachieve organisationalobjectives.Someofthemarediscussedinrelationto marketing functions that performed to achieve organisational objectives are as follows: Understanding target market:In context of marketing environment, it is impossible to survive in competitive and dynamic era in global market. The basic role that marketing department of Cadbury plays is to understand target market and potential customers by analysing facts and data related to customer trends. Under this, it does structured research and make decisions based on valid information rather than intuitions to achieve organisational objectives. If company fails to identify customer taste or preferences and constituents of target market, survival will be in danger as without this role organisation will be offering that product which customer does not want Strategy to promote growth and profitability:Under this role, marketing department monitor competitive advantage in industry and makes sure that strategies focus on every aspects. Sustainability can only be achieve when businesses always drive to grow and earn higher profits by expansion, reducingwastage,cuttingcostandincreasingrevenues.Marketing environment is competitive and requires skills to compete through full potential. Business who does not make efforts to be competitive or wants to grow by employing extra resources can not survive. This role makes sure that strategies are frame along with objective so that business of Cadbury can expand and increase profits margins. Analyse and evaluate performance:If businesses fails to measure results, it lose control and managing power in processes. This will also results in unproductive activities and duplication of work which results in wastageofvaluableresources.Thusroleofmarketingdepartmentof Cadbury is important to analyse and evaluate performance of processes, employees,budgets,resourcesandefforts.Marketingdepartmentalso ensurescorrectiveactionsontimetoreducewastageandimproves productivity. While operating in competitive environment of marketing, organisation ensures that there is no gap between estimated and actual performancetosurviveinmarketandthisisensuredroleplayedby marketing functions in business. Define strategic marketing plans:Marketing department clearly identify effective competitive advantage and efficient positioning in target market. It drawsoutroadmaptoexactlybuildstrategiesandtacticstoachieve organisational objectives. Under this role, marketing department play as decision maker and influence other functions of business as well through drawing out interrelated activities and directing efforts in one direction towards ultimate company goal. In marketing environment, this role ensure that plans are flexible enough to change according to changing environment. 41
Responsibilities:Organisation without marketing functions or department is not efficient and possible as businesses nowadays are aware about major responsibilitiesandimportanceithaveinensuringsustainabilityof company. Some of them are discussed below which helps in competing market environment: Study trends and competition:It is major responsibility of market department to study market trends to analyse customer taste or preferences and monitor competition. Organisational objectives can only be achieve when products or services offered by organisation is acceptable in market and competitive enough to sustain competition(Larson and Draper, 2015). This can attain when research is conducted appropriately to study current marketing environment data and information about what customer wants and what competitors are offering in how much price. Any differences or scope of innovation creates opportunities for businesses to exploit it to make profits and capture market share. Implementing updated marketing tool:External environment is full of uncertainties and opportunities for businesses to upgrade or grow. There is always changes in technology and operations methods to have competitive advantage ease procedures. This is responsibility of marketing department to implement any changes in techniques or methods like Product Management Tools which is use for project tracking, feedbacks, collecting customer information and statistical engines to determine success of product. This is important to survive in marketing environment as it increases brand image, boosts promotional activities and target larger audience. Communication:Marketing department not only communicates to customers about products or services which organisation is offering but also responsible to contact its marketing findings and strategies to other functions units of organisation. Every division of Cadbury is responsible to put its efforts in one direction i.e., towards achieving organisational objectives and align their activities to attain goals effectively and efficiently. Marketing functions is responsibletocommunicatemarketstrategiestoeverydepartmentof business so that there is reduction inconfusion, efficiency in product development and less wastage of resources. In marketing environment where organisation wants to gain competitive advantage within industry, companies can not take risk to neglect strategies and plan framed by marketing department. Managemarketingbudgets:Functionsofmarketingincludes preparingandmanagingfinanceprovidedtocarryoutalloperations efficiently. Budgets are prepared by organisation to produce product or services in minimal costs to increase profits margins and have competitive advantage. Marketing involves number of different activities which requires fundstoexecuteproperly.Indynamicmarketingenvironmentwhen businesses are cutting their cost to attain economies of scale, organisations can't afford to have exceeded finance. This brings out responsibility of marketing department to manage and control budgets to have cost advantage by increasing profits margins(Baker and Saren, 2016). 23
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M1Analyserolesandresponsibilitiesinrelationwithmarketing environment Marketingenvironmentcomprisesofallthosefactorswhich directly or indirectly affects strategies and decisions related to marketing. It has impact on roles and responsibilities of employees which needs to be analyse as well. Role of understanding target market is connecting to marketing environment as in today's scenario it is important that customer relatedfactorsareidentifiessothatstrategyforgrowthanddefining marketing plans becomes effective and according to changing taste and preferences of buyers. Marketing environment is dynamic in nature and can not be predicted fully which demands skilled analytical and interpreting roles by which it can help management to frame policies. Social determinant in UK has diversified needs in accordance to their nature, belief, values and norms. Marketing department of Cadbury has main role in this respect is about determination of these norms and belief to made changes in their products and offerings to satisfy their buying habits. For ex., offering of less sugarchocolateshelptofulfilthedesireofpeoplefollowinghealthy lifestyle. In this respect the responsibility of the organisation is about adherence of all the legal and food safety standards that optimise the quality of product while carrying changes in the ingredients of product. This will help to ensure same trust of consumers towards their products All these states that roles and responsibilities of employees in marketing departmentaredesignedandassignedaccordingtoobjectivesof organisation. Meanwhile these goals are set according to changing trends in buying behaviour to consumers which align with marketing environment. P2 Relation of marketing with other functions in context of organisation Every function of organisation is equally important to attain goals and objectives.Departments of firm are responsible to align their activities in samedirectionpeacefullysothattargetsareachieveeffectivelyand efficiently. The basic objective of any organisation is customer satisfaction, earningsprofit,maintainingrelationship,etc.toattainobjectivesof business. This help companies to survive in local markets and provide opportunities to expand in other segments in regional and global level. The functional interrelationships between marketing and other departments of businesses are as follows: Marketing and HR department:There is always requirement of skilled workforce to perform different functions in an organisation. For this need, marketing department will disburse information on various platforms so that sufficient numbers of candidates apply for job profile.In accordance to that HR division will recruit and helps Cadbury to select appropriate personnel and provide training to fill the gap between required and actual knowledge. Itis responsibility of HR section to conduct health check-ups, provides safe and secure environment, balanced working life and other basic amenities.So that employees works to achieve organisational objectives by performingeffectivelyandputtingeffortstoincreaseproductivityfor individual and collective objectives(Hair Jr and et. al., 2015).
Marketing and Research & Development department:It is very crucial for marketing department to analyse and plan strategies according to outcomes of research and development unit. Success of Research & Development department is depend upon activities of marketing functions as it executes the plans and strategies made by R&D Department. Appropriate actions are taken by marketing teams in order to achieve goals and objectives that are formulated by Cadbury by findings of research and development activities. MarketingfunctionswithProductiondepartment:Marketing department identifies changes in customer taste and preferences which leads to modifications or changes in attributes of goods or services has to be communicated to production department.It manufactures product aligned with quality standard to satisfy needs of customers and generates revenues for organisation. Any changes in marketing environment of organisation forces business to transform it product according to need of customer for achieving objectives.Designing of product is responsibility of marketing department but to put it into physical item is job of production department. So there is need that interrelationships is maintained so that company made that product which is acceptable by customers. Marketing and Finance department:Every activity of organisation requires funds to perform effectively. Budgets are prepared by financial units of Cadbury according to need of departments and allotted to them. Adequate sources of funds are analysed by marketing department of Cadbury to ensured that funds are maintained in organisation and there is smooth functioning of day to day activities of different departments. It also analyse requirements of funds by marketing unit and according to opportunities estimated in near future. M2 Significance of marketing and other functional units of organisation There is critical importance that marketing unit of any organisation interacts and relates activities to other various departments. This will bring integrated efforts in direction of achieving organizational objectives of all departments. In case of absence of relationship, every division will be working independently to achieve their own targets rather than working united in one direction. This will leads to production of products that market won't accept, absence of adequate funds, selection of wrong personnel, impropercommunication withcustomers,etc.To avoidthisandhave sustainable advantage, organisation needs to maintain balance with different functional units to achieve organizational goals. Good relationship between departments will encourage communication, adequate finance, productive staff and helps company to align activities in same direction. There is need that marketing department communicates and consider other sections of organisation as well so that its departmental objectives are also achieved. This will helps management to maintain integrity and harmony in business which will improves its working environment(Rowley, 2016). For example, FunctionsofmarketinglikemarketresearchlinkstoResearchand developmentdepartmentensuresthatthereisproperinformationby departmentaboutfutureandpresenttrendsofbusinessenvironment according to which strategies and plans are framed.Adequate sources of fundsareidentifiedbymarketingdepartmenttoensuresthatthereis smoothness in daily activities.Hence this proves that functions of marketing is related to different departments of organisation to achieve overall business
goals.
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D1Criticalanalysisandevaluationofmarketingfunctionsand interrelationships with other department Understanding target market, Study trends and competition and Implementing updated marketing tool are interrelated with Research and Development department of organisation. All these requires conducting research and for this R&D helps marketing team. This helps in making strategies and plans that helps business to achieve organizational objectives. Predicting future is just an estimation which can not be fully interpreted and this creates issues for managers to make valid plans and strategies which can have negative impact on business and its operations. This can also create conflicts between managers of different deportment as they will predict accordingly and take decisions. Communication and Analyzing performance is that functions which is interrelated with Human Resource department and itsprocesses.Thishelpscompanytoflowideas,suggestions,plans, strategies and feedback between hierarchical level so that relationships can be build. Performance evaluation will help management to identify efficient workers and need of training. This can also lead to increase in cost and this also does not involve qualitative aspects that employees possess which leads to under-evaluation of productivity. Manage marketing budgets and Strategy to promote growth or profitability are interconnected functions with Finance section that allows marketing department to work with efficiency and plans growth so that company can expands its operations in different segments of markets. This also brings constraints and restrictions for activities that are performedbymarketingdepartmentandthushindersgrowthand development of company(Wirtz and Lovelock, 2016).