Marriott's HR Practices and Outcomes

The report discusses the human resource practices, values, and outcomes of Marriott hotels & resorts. It highlights the essential HR practices, values, and outcomes of Marriott and provides suggestions for growth in terms of employee engagement and high customer satisfaction.

Running Head: HRM
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2/27/2019

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Contents
Introduction................................................................................................................................2
Marriott’s HR practices and results............................................................................................2
(a)HR Practices:......................................................................................................................2
(b)Outcomes:..........................................................................................................................2
(c)Values:...............................................................................................................................3
(d)Suggestions:.......................................................................................................................3
Conclusion..................................................................................................................................3
References..................................................................................................................................4

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Introduction
The report brings the discussion on the key aspects and performance of the Marriott hotels &
Resorts, in consideration to their human resource practices, and the values. The post will
highlight the essential and significant HR practices of Marriott and their values, and
outcomes, along with some suggestions for their growth in terms of employee engagement,
and high customer satisfaction.
Marriott’s HR practices and results
(a)HR Practices:
Marriott ensures a competitive pay package, benefits to the employees, training, and
growth opportunities. Creating a open and meaningful culture has been the critical HR
practices for acquiring competitive advantage. These are crucial to attain competitive edge
over other brands or hotels in the industry due to the reason that efficient and happy
employees form the base of successful organisation (Noe et al., 2017).
(b)Outcomes:
Being a leader in the hospitality industry over years, the current practices of Marriott’s
are focused on health and productivity of employees, which is the best outcome. This
outcome has led to their growth and increased productivity and efficiency (Kim et al., 2019).
(c)Values:
Yes, it has been analysed that other companies to attain success can adopt the core values;
values such as embracing diversity, positive culture, commitment towards the employee’s fair
treatment. Healthcare, manufacturing, or service sector companies can focus on attaining
these because these are the pillars, which lead to organisational performance and ensure
sustainability (Kumar & Pansari, 2015).
(d)Suggestions:
One of the major change or suggestion, found relevant and important to the company for
growth and development in the industry. It suggests that the managers in the organisation
must prioritise and become sensitive, empathetic, and spontaneous (Vance & Paik, 2015). In
addition, they must treat their employees as customers, as it leads a different perspective of

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the managers or owners in the organisation, thereby creating a peaceful and positive work
culture.
Conclusion
Hence, the post has illustrated well the aspects of the human resource practices of
Marriott, determining their human resource practices, and employee engagement forming the
base leading to growth and success in future.

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References
Kim, Y. J., Kim, W. G., Choi, H. M. & Phetvaroon, K. (2019). The effect of green human
resource management on hotel employees’ eco-friendly behaviour and environmental
performance. International Journal of Hospitality Management, 76, 83-93.
Kumar, V. & Pansari, A. (2015). Measuring the benefits of employee engagement. MIT Sloan
Management Review, 56(4), 67.
Noe, R. A., Hollenbeck, J. R., Gerhart, B. & Wright, P. M. (2017). Human resource
management: Gaining a competitive advantage. New York: McGraw-Hill Education.
Vance, C. M. & Paik, Y. (2015). Managing a global workforce. United Kingdom: Routledge.