Managing Operations and the Supply Chain - A Case Study of Marriott International Hotel

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Managing Operations and the Supply Chain
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Managing Operations and the Supply Chain
Contents
Organization its size and shape........................................................................................................3
Products and services of the business corporation..........................................................................3
Main customers................................................................................................................................4
Literature review..............................................................................................................................5
Frey's Osborne's findings.................................................................................................................6
Change in the performance of the company....................................................................................6
Conclusion.......................................................................................................................................7
References........................................................................................................................................8

Managing Operations and the Supply Chain
Organization its size and shape
The organization is Marriott international hotel company, it was established back in 1927 by
J.Williard Marriott in Washington D.C., U.S. Initially J.W Marriott started with a "nine-stool
root beer stand" which later developed into one of the top restaurants which is Marriott
International Hotel and now it’s growing globally. Marriott has made a tremendous development
which helped in making it leader performer in this hospitality business. Marriott hotel was the
first hotel to provide motor hotel and it also designed a hotel chain for those who have to travel
continuously regarding their business and also developed the first drive-in in the east coast.
According to facts The Marriott International owns more than 6500 properties all over the world
that is why it is the worlds largest organization in the hospitality field, it has successfully
provided 127 countries with more than 1.2 million rooms, across 30 brands. The main motto of
Marriott is to put people first and serve them with the best services, and they make it happen by
taking care of people and about their wellbeing and that is why they mainly focus on evolving
diversity and expanding their area to reach more and more people thus creating a greater number
of opportunity all around the world in different communities (Chiu and Choi, 2016). With an
ever-growing portfolio all over the world, the Marriott international has become the largest
hospitality industry. A partnership is an essential factor that helped Marriott to expand its
business, around 30 diversity organization is in partnership with Marriott and they all share the
same thought as Marriott when it comes to diversity factors as well as inclusion efforts.
Products and services of the business corporation
Marriott international hotel is one of the top leading organization in the hospitality sector and to
prove this statement they provide so many brilliant services in all their branches for instance,
new and stylish hotels and resorts in different places and upgrading their services and launching
new content and idea related to trips and travel (Jabbour and Jabbour, 2016). Marriott provides
services especially for business travelers and these services include, lodging, complimentary
food, gym, spa drink, premium Wi-Fi, clubs, bars, live hotel lab, golf and even TED Talks in the
guest room (Frey and Osborne, 2017). Marriott has achieved a lot of excellence in their services
by giving it a new touch and redesigning it, for example, refurbishing the hotels with walk-in
showers which are spa-like, making the space flexible for the guests so that they can use the