Data Analysis, Problem Solving, Digital Operations: Commonwealth Bank

This report presents a comprehensive data analysis of the Commonwealth Bank, focusing on customer churn rate and customer satisfaction. It explores the bank's operational strategies, including metrics used to address customer dissatisfaction, such as customer engagement in innovations, rewards and bonuses, and low-interest loans. The report delves into various data analysis methods, including the use of Microsoft Excel and other statistical software, to analyze employee salaries, financial data, and stakeholder contributions. It outlines the bank's internal and external stakeholders, proposing a system design to present insights to stakeholders, incorporating stakeholder analysis plans and attributes. The report also discusses the benefits and consequences associated with the bank's operations, the factors influencing student decision-making processes, and the challenges faced in the implementation of solutions. The report concludes by summarizing the data analytics concepts learned, the challenges overcome, and the overall findings related to the Commonwealth Bank's performance and customer relations.