Table of Contents INTRODUCTION...........................................................................................................................3 1.1 Aligning the business process by attaining goals and objectives..........................................3 1.2 Business process transformation...........................................................................................5 1.3 Evaluation of the output of the business process and the ‘quality gateway' .......................5 TASK 2............................................................................................................................................6 2.1 Development of plan which helps to promote goals and objectives.....................................6 2.2 SMART objectives................................................................................................................6 2.3 Gantt chart.............................................................................................................................7 2.4 Monitoring and controlling the progress of the activities....................................................9 TASK 3............................................................................................................................................9 Monitor appropriate systems to ensure quality...........................................................................9 3.2 Quality Culture and TQM...................................................................................................10 3.3 Recommendation for further improvements.......................................................................11 TASK 4..........................................................................................................................................12 4.1 Risk Assessment of the activity..........................................................................................12 4.2 Health and safety regulations and legislation......................................................................12 4.3 Systematic review of organizational health and safety policies and procedures...............12 4.4 Practical application of the above health and safety policies.............................................13
INTRODUCTION Managingbusinessisaneffectiveactivitywhichfocusonplanning,organizing, managing, staffing, leading, controlling and monitoring all the functions of the business to achieve higher goals and objectives. This study will highlight and effectively align the business process by attaining goals and objectives effectively. This study will focus on developing operational plans. This study will further evaluate and monitor the quality of the performance of the business. Furthermore, this study will focus on managing health and safety and at work by effectively carrying out various risk assessment activity. TASK 1 1.1 Aligning the business process by attaining goals and objectives. Company summary Pastry Emporium will be located in the high street locality and malls of Hong Kong. This will help in attracting large number of customer by offering wide range of products like cakes, biscuits, chocolates, cakes, pastries, croissants, etc. an effective business plan is developed for cakes and biscuits to achieve the common goals and objectives and leads to higher profitability and growth. Pastry Emporium will focus on building an effective plan helps in long term sustainable growth and development of the business. Goals “The main goal of the Pastry Emporium is to deliver the best quality products and services to the clients to reach higher goals and objectives.” Objectives The core objective is to establish a high class bakery and patisserie in high street of Hong Kong. Building a strong goodwill and reputation by delivering high quality products and services. To develop a successful bakery shop by delivering sugar free and dietary bakery products to customers. Increase revenue of the company by 10% every year and build higher customer base.
Mission “Our mission is to deliver tasty and high quality cakes and biscuits to the customers by attracting large number of customers from across the globe to attain higher market share. “ Vision “ Our vision is to be one of the premier company in the baking industry, who is known for delivering delightful product and services to the customers.” Organizational structure Pastry Emporium has a strong organization structure where the chief executive officer is responsible for the functioning of the organization. The CEO of the company direct its four core managers,i.e.,accountingmanager,marketingmanager,operationalmanagerandhuman Illustration1: Organizational structure of the company Source: (Organizational structure, 2019).
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resource manager. Marketing manager of the Pastry Emporium mainly focus advertising and promotion of the business. It also focus on controlling the sales of the company to deliver the goods to the end customers on a timely manner. Operational manger of the company take into consideration day to day activities of the operational store.Pastry Emporium will have staff of around 50 employees in the high street store of Hong Kong which are efficiently managed by the human resource manager. The accounting manager of the company will handle the finance of the company to carry out all the activities of the company in a cost efficient manner to earn higher profits. 1.2 Business process transformation Business process transformation isstrategic activity which helps in transforming the business plan which helps in adding value to the operational process which leads to higher operational efficiency, productivity and profitability. Business process transformationhelps in transformationoforganizationalstructureandprocessbyusingadvancedtechnologies, redesigning, implementation of policies, this will lead to long term sustainability growth and development of thePastry Emporium.Business process transformation helps in increasing customer satisfaction and experience, automation of activities and speedy operations of the business to attain desired gaols and objectives. The BPT is helpful for the Organic bread shop because of the reason that this concept helps the company converting the business plan or the things planned for the growth into reality. 1.3 Evaluation of the output of the business process and the ‘quality gateway' . Pastry Emporium will focus on providing the best quality products and services to the clients by evaluating the current trends and preference of the customers. The marketing manager focus on promoting the various products offered by thePastry Emporium to reach and attract higher customer base. Integration of various advanced technology like social media platforms, artificialintelligence,automated technology,helpsin automatingtheactivitiesand helps manager and employees to focus on core activities of the business. Pastry Emporiumfocus on evaluating the quality and performance of the business by taking regular feedback from the customers. It also focus on maintaining high standards and comply with various food safety and quality to act to deliver the best quality products in Hong Kong.
Quality gateway for the bread shop is necessary because it comply with various food quality standards and also various food inspection and supervisor inspect and monitor the work of the store to ensure quality, freshness, hygiene, taste and safety. TASK 2 2.1 Development of plan which helps to promote goals and objectives. Pastry Emporium will focus on integrating various information technology, digital technology and internet of things onto the business to reach higher customer base and achieve higher goals and objectives. Customers will enjoy free delivery services. It will also offer various free baking lessons to the customers. The company will need around 2 months time to develop their personal website to take orders online which makes it easy and convenient for the customers and also leads to higher sales and revenue for the company.Pastry Emporium must target the market and audience to attract attention of the customers. The company must focus on building strong transport means, supply chainand manpower to deliver best services to the customers. The company will focus on complying with various legal laws and standards for smooth functioning of the business. 2.2 SMART objectives.
To effectively achieve the desired goals and objectives of the company which helps in long term sustainable growth to achieve greater results and outcomes.Specific: The main goal of thePastry Emporium is to effectively provide the best quality online services to the customers in Hong Kong to attract large customers by achieving higher market share. The company also focuses on increasing the sales which leads to higher generation of revenue and profit (Smart Targets 101: An Introduction,2018).Measurable: The marketing manger and human resource manager will continuously monitors the performance of the employee and also measure the customer satisfaction and experience rate. The timely development of online delivery store is measurable which helps in attainment of specific goals and objectives.Achievable: The goal set must be realistic and achievable which can be easily attainable by the employee. Effective management of the resources and wastage helps in achieving the goal. Marketing manger must focus on making the whole plan achievable. Illust ration2: SMART objectives Source: (SMART objectives, 2019).
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Relevant: The company must focus on developing the online store to deliver dietary and healthier bakery products which are low in fat and calories and high in protein. This is the core goals of the business and is relevant to the vision and mission statement of thePastry Emporium. Time bound: Coordinating all the activities and functions of the department in a synchronized manner to achieve desired goals withing stipulated time. The supervisor of the company will reserve extra day for the completion of each activity which leads to higher accuracy. 2.3 Gantt chart. Task ModeTask NameDurationStartFinishPredecessors Auto ScheduledGeneration of idea8 daysMon03-06- 19 Wed12-06- 19 Auto Scheduled Development of new onlinewebsiteforthe company 5 daysMon 03-06-19Fri 07-06-19 Auto Scheduled Integrationofnew advanced technology into the business. 3 daysMon 10-06-19Wed 12-06-192 Auto ScheduledDeveloping team7 daysThu 13-06-19Fri 21-06-191,2 Auto ScheduledIdentifying target market6 daysThu 13-06-19Thu 20-06-193 Auto Scheduled Identifyingtarget customers7 daysThu 13-06-19Fri 21-06-193 Auto Scheduled Communicationand promotion ideas2 daysMon24-06- 19Tue 25-06-194,5 Auto Scheduled Advertisement on social media platforms1 dayMon 24-06-19Mon 24-06-195 Auto Scheduled Effective promotional activitiesthroughmedia, newspaper, etc. 2 daysMon 24-06-19Tue 25-06-194,6 Auto Scheduled Identifyingnew customers3 daysTue 25-06-19Thu 27-06-198 Auto ScheduledMarket survey5 daysWed 26-06-19Tue 02-07-199 Auto ScheduledTest run6 daysFri 28-06-19Fri 05-07-199,10
Auto Scheduled Monitoringand controlling5 daysMon 08-07-19Fri 12-07-1911,12 Gantt Chart: Critical path analysis: 2.4 Monitoring and controlling the progress of the activities. The manager of the organization mainly focus on overseeing all the task and activities to attain specific goals and objectives. The project manger focus on regularly evaluating and monitoring the activities of the plan to accomplish desired goals and achieve greater heights. They make sure whether tasks are completed on a timely manner in a specified budgeted plan. It also focus on minimizing the risk and taking necessary factors to reduce such problem for higher
results and outcomes. The manger of the organization will comply with necessary standards and laws for smooth functioning of the business. The project manager daily report to the supervisor in an orderly manner. The task will be regularly monitored to ensure the progress of the projects. Each project must be completed on a timely manner without any delay. TASK 3 Monitor appropriate systems to ensure quality. The main objective of thePastry Emporium is to provide world's best class services to the customers which lads to higher operational efficiency, performance, productivity and profitability for the company. It focus on delivering high quality bakery products by effectively monitoring the performance and quality of the company. The quality management system helps in attracting large number of customers which leads to higher sales, revenue and growth for the business. Quality system and principles PastryEmporiumfocusesonmaintainingpolicies,lawsandstandardsforquality activities. The company will also focus on maintaining various food and environmental hygiene for smooth functioning of the business. It also focus on complying with good and quality to law to deliver the best quality bakery products to the end customers. The project manger focuses on delivering goods online and give more convenience top the customers which helps in retaining prospective employees and building new. They focus on continuously developing there food products according to the market trend and customer preference which eventually leads to higher customer satisfaction. It also focus on reducing risk and hazardous activities to improve food safety and hygiene. The ingredients used by the company will be of premium quality. The food will be kept in the right temperature to maintain the right quality of the product. To deliver the goods online proper distribution mode must be choose such as right temperature, refrigerator, frozen distribution to deliver high quality product to the customer. The manager of the team will focus on quality assurance buy complying with various health and safety standards, food and quality standards, etc. Manager will give effective training to the employees to meet the greater heights and attain higher goals. Manager is also responsible to monitor the performance of all the employees to track the activities with utmost accuracy and efficiency.
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3.2Quality Culture and TQM. It helps management to effectively improve the quality and productivity of the company. Themanagereffectivelyfocusesonimprovisingthequalitybyusingpremiumquality ingredients and adherence with law. The quality circle culture helps in implementing various strategies which leads to higher operational efficiency, performance and productivity (Habits of a Mature Quality Culture, 2017). It helps in effectively determining the goals of the company and communicating the same to the subordinates which leads to long term growth and development of the business. The total quality management focus on implementing new ideas and insights for further improvement and changes. The quality culture helps the Bread shop in designing, adapting and implementing the various different types of strategies which helps the manager in leading to higher operational efficiency, performance and productivity . Illustration3: Quality circle culture Source: (Quality circle culture, 2019)
3.3 Recommendation for further improvements. It focus on training the employees to continuously improve the knowledge, skills and personality. Regular survey and feedback is conducted by the manager and also development of online delivery platform for the customers for higher convenience. Proper and appropriate staffing who have desired skills to perform their job in an accurate and timely manner. Implementation of effective information technology to automate the work and focus on more important job to reach desired goals and objectives. The manger of the organization will focus on expanding their business to newer market to widen their customer base. Online delivery as well as physical store will be created which will help in increasing the sales. This will eventually leads to higher generation of revenue and profits. TASK 4 4.1 Risk Assessment of the activity. Risk must be effectively identified to reach common goals and objective on a timely manner. The manger of the organization must focus on compliance with health and safety act to work in a systematic manner with utmost accuracy and efficiency. The manager focuses on preventing hazardous activities which helps in reaching long term sustainable growth and development of the business.Pastry Emporium must focus on complying with health and safety laws to maintain hygiene and proper quality. The manager of the company will focus on integrating various effective technology to lower the risk and take necessary measures to strive for safe and positive workplace environment by lowering the risk. It will focus on keeping proper room temperature to keep products fresh, cleanliness and hygiene. Regular inspection from food and safety department. 4.2 Health and safety regulations and legislation. The Hong Kong Special Administration region (HKSAR), states that the company must compliance with various health and safety laws and standards. It must have an effective ventilationequipment,protectiveequipment,accurateroomtemperature,fireprotection facilities, electricity equipments, cooking equipments, escape routes, proper exit signs, etc. must be in proper registration to effectively control any risky measures. Compliance with health and safety regulations to control any hazardous activities. Compliance with food and quality law, labour law, employment law helps in smooth functioning of the business.
4.3 Systematic review of organizational health and safety policies and procedures. SGS inspect and monitor the performanceof thePastry Emporium to effectively function all the activities in a systematic manner. SGSfocus on complying with various health and safety standards and policies to maintain hygiene. They inspect whether the food is prepared within set standards. Proper certification and maintenance of equipments helps in controlling chaos which leads to long term sustainable growth and development. In case of overloading, appropriate equipments must be made available for higher convenience and growth.Compliance with Occupational health and safety (OH&S) helps in monitoring weather the company is maintaining proper standards and is working in adherence with various legal laws for smooth functioning of the business. It is very crucial to systematically review the health and safety policies because of the reason that the health is the major problem which is currently prevailing at all the business. It is very necessary to review the health policies because if the health of the employees are not safe and healthy at the workplace then more employee turnover will be there. Another reason for reviewing the health policy is to make sure that all the laws relating to the health are followed by the Organic Bread shop. 4.4 Practical application of the above health and safety policies Employees of the organization must attend various seminars, courses to effectively prevent various industrial accidents. Employees must also be trained effectively to give them proper training on how to properly use first aid by handling such cases practically. The management of the organization will effectively carry out its practices by involving employees and effectively analyzing the hazards for better results and outcomes (7.2 Health and Safety: Principles, Responsibilities and Practices,2019). Proper prevention of these hazardous activities will help in attainment of desired goals and objectives of the company. Proper guidelines and instructions must be given for higher safety and results. Occupational health and safety program helps in preventing such workplace hazardous activities. Proper records must be kept to demonstrate compliance with various laws, regulations and standards. CONCLUSION From the above study it has been summarized that, the company will develop an effective plan with set goals and objectives. It will focus on Developing bakery business to set desired goals and objectives which leads to long term sustainable growth and higher success. The main
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goal of the company is to deliver best quality services online. This study will further highlight, Business process transformationand the ‘quality gateway' to keep goods fresh. This study has highlighted, development plan to promote goals and objectives. It also comply with SMART objectives to achieve better results and outcomes. It will include WBS, Gantt chart ad critical path to accomplish the set target on time. Further, it will also monitor and control the progress of the activities. This study has examined the, company must comply with quality system and principles to deliver the best quality bakery products to the end customers. It further highlights,Quality Culture and TQM by improvising the quality by using premium quality ingredients and adherence with law. This study also conclude, future improvements and recommendation. Furthermore, this study highlights, risk Assessment of the activity and systematic review of the organizational health and safety policies and procedures.
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