Human Resource Functions and Employee Engagement at McDonald's

Running head: Master of Business Analysis
Master of Business Analysis
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Master of Business Analysis 1
Executive summary
This report includes human resource functions, strategies, policies and structures of McDonald’s.
it can be summarized from the below report that Human Resource Department of McDonald’s
works effectively and efficiently for achieving the goals of the company. The report mainly
includes employee engagement in the company. In addition to this it also includes the structure
plan of initiatives which can boost the employee engagement in the company. It further includes
the initiatives taken byMcDonald’s to increase employee engagement in the company.

Master of Business Analysis 2
Table of Contents
Introduction.................................................................................................................................................3
Overview of McDonald’s............................................................................................................................3
HR strategies at McDonald’s.......................................................................................................................3
Recruitment and selection........................................................................................................................3
Training...................................................................................................................................................4
Performance............................................................................................................................................4
Reward and recognition...........................................................................................................................4
Employee retention......................................................................................................................................4
HR functions, policies and structures..........................................................................................................5
Training and development.......................................................................................................................5
Compensation and benefits......................................................................................................................5
Health, safety and security.......................................................................................................................6
Employee engagement at McDonald’s........................................................................................................6
Structured plan of initiatives........................................................................................................................7
Understand the power of employee’s knowledge....................................................................................7
Encourage friendly competition...............................................................................................................8
Let the internal initiative be social...........................................................................................................8
Initiatives.....................................................................................................................................................8
Conclusion...................................................................................................................................................9
References.................................................................................................................................................10

Master of Business Analysis 3
Introduction
Employee engagement can be defined as the relationship of the employees and an organization.
Individuals who are fully absorbed and enthusiastic about their work are known as an engaged
employee. It can be further explained as the commitment and energy that employees carry along
with their work is a main evidence of their involvement and dedication towards the organization
(Gambetti and Graffigna, 2010).
Overview of McDonald’s
McDonald, an American fast food company was founded in the year 1940 and it is owned by
Richard and Maurice McDonald’s. It is located in San Bernardino, California, United States. It is
one of the world’s largest restaurant chains in India. It serves over 69 million customers on day
to day basis in over 100 countries. It has more than 37000 outlets. It is known to be the second
biggest employer within the private company sector after Wal-Mart. McDonald’s mission is to
make McDonald’s the favorite place and way to eat for the customers (McDonald’s, 2018).
HR strategies at McDonald’s
Recruitment and selection
McDonald’s prefer to recruit suitable clients which ever post it may be crew member or a
Trainee business manager. The company has always been providing exceptional support to the
employees. It also provides progression opportunities to the employees which further help to
enhance the personal and professional skills of the employees (Boxall and Purcell, 2011).