Mediation and Conflict Management: Strategies and Approaches

Mediation and Conflict
Management

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................3
MAIN BODY...................................................................................................................................3
Identifying the past conflicts along with cause of conflict.........................................................3
Evaluating the conflict resolution strategies:..............................................................................4
Discussing mediation and one conflict management approach..................................................5
Identifying the three ways in which problem could be mediated...............................................5
Describing the steps taken in similar situation............................................................................6
CONCLUSION................................................................................................................................7
REFERENCES................................................................................................................................8

INTRODUCTION.
Conflict management is process of limiting negative aspects related to conflicts and
increasing more of positive thoughts in handling any kind of conflicts. The present report will
address one of my past conflicts that I have faced at my workplace. Also, various conflict
resolution strategies will also be analysed. Moreover, the report will explain the term mediation
and one of the conflict management approach that would be helpful in the future. Also, three
ways of conflict mediation to achieve positive outcome will also be discussed. Lastly, various
ways taken by me to address the similar situation in the future will also be analysed in detail.
MAIN BODY.
Identifying the past conflicts along with cause of conflict.
One of the past conflicts that I have addressed at my organization workplace was when
new leader was appointed in our team. Also, new leader was quite demanding and was very strict
in delivering work on time (Elgoibar , Euwema and Munduate, 2017). Further, due to this I was
not able to develop better cooperation among my team members and superiors. Thus, result was
that I unable to take certain responsibilities that would help in my future growth and
development.
Moreover, the major cause of the conflict that arise between me and my superior was that
there was lack of communication due to which I was not able to share difficulties that I would
experience in carrying out certain tasks. As result of it most of my projects remain incomplete or
were not appropriate and hence I miss deadlines of some tasks. Further, there was absence of
trust that made him criticize me every time and compare me with other team members that were
working with me. This has created a negative environment where it was difficult for me to carry
out any task. Also, two-way communication was very minimum and when my senior marketing
head asked me to present report at end of the month than I have responsibility to collect the data
from various department leaders working at different levels. Thus, when it was the time for
asking the report from my team leader data provided was incomplete and when asked there was
no appropriate reason provided. Thus, it resulted in conflict at the same time as I was not able to
submit all the reports to my senior head and neither I was able to complete the remaining
incomplete data of my team due to lack of time.