Aged Care Assessment Task

This assessment task focuses on various aspects of aged care. It requires students to demonstrate knowledge of different services offered in the sector, explaining their purposes and benefits for clients. The assessment also explores how to meet diverse client needs related to spirituality, sexuality, and cultural backgrounds. Furthermore, it involves identifying potential hazards in an aged care setting and proposing strategies to mitigate risks. Finally, students must showcase their understanding of technical care tasks and how to provide support while recognizing the need for supervisory assistance in certain situations.

Student Name:
Student ID:
32468/03 Knowledge Test – Short Answer Questions
E1144
Certificate III in Individual
Support (Ageing, Home and
Community)
Module 1: Meeting the
needs of older people
This is assessment 3 of 3.
1. Background/Overview
Aged care workers use a person-centred approach to provide physical and
emotional support to their clients. They provide care in an aged care
facility, or perhaps in the client’s own home. The support tasks vary with
each client and may range from assisting with activities of daily living,
equipment and aids, to providing social and emotional support.
2. Brief
In this assessment you will demonstrate your knowledge
relating to the underpinning theories regarding modern
aged care, as well as your ability to determine and respond
to an individual’s physical personal support needs and to
support activities of daily living.
The questions in this assessment outline case studies and
scenarios that you are likely to come across as you work in
the aged care industry. Some of the questions have multiple
parts to the questions, so please make sure you answer all
the parts of the questions and pay attention to the word
count indicators (where provided).
Deliverables
Please submit this
assessment in Word doc
format.
To do list:
1. Write your name and
student ID in the space
provided at the top of
this page.
2. Read the
background/overview
and brief sections of this
document.
3. Answer the 9 short-
answer questions, and
provide referencing as
required.
4. Pay attention to the word
count indicators. These
are guidelines and you
can present your
answers in bullet points
or paragraphs.
5. Save the Word document
using the naming
convention: your student
number_assessment
number.doc. For
example:
“12345678_31135_01.do
c.”
6. Upload your document in
Open Space using the
relevant Assessment
Upload link in this
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Module.
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3. Activities
Answer the following 9 short-answer questions:
 Your written answers should be approximate 50-100 words in length (+/-10%) per
question. The word count is a guideline and you can present your answers in
narrative or bullet point format.
 Ensure you acknowledge and cite your sources accordingly – this is important
whether you use your own words or another writer’s. You can review the Academic
Referencing Guide in your student handbook.
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1.Answer the following questions - A, B, and C – relating to person-centred
care.
Type your answers in the boxes provided. Be careful to note the number of
words required (indicated in brackets at the end of each question).
A: What are the principles of person-centred care? (50-100 words)
The principles of person-centred care practice determine that all individuals are given the right and capacity to
take decisions regarding their own lives. The principles are focused on the concepts of self-determination, which
states that all people should have the capability of selecting and controlling their goals, objectives, and quality of
life. The principles allow people to participate in decision-making process related to the healthcare services being
given to them. Thus, it can be stated person-centred upholds the human rights of the concerned patients.
Further, it develops good working relationship and allows the person to identify their potential strength and
weakness.
B: Explain how person-centred care can be achieved, especially when caring for a client who has recently had a
stroke and has lost the ability to walk.(50-100 words)
Rehabilitation services can help such patients. It will encompass several services such as care by physicians,
nursing care, physiotherapy, speech and occupational therapy, and counselling. Group activities, patient and
family education will also assist the person in recovery. Time should be spent on relearning skills related to
walking and speaking. The nurses should help the person to walk with a cane or walker and the living place should
be prepared well before patient discharge. Providing wheelchairs, ankle-foot orthotic devices will also facilitate
easy recovery of the patient. Communication aids should be provided and the family members should act as
caregivers.
C: Identify the risk factors associated with person-centred care. (50-100 words)
Approach is based on optimistic view of clients
Overly generous in the context of non-directive approach
Sufficient information is often not gathered
Humanistic approach displayed by small number of healthcare professionals
Lack of empirical evidence to support the client-centred care plan
Inappropriate, immoral and self-destructive choices not challenged
Large reliability on the ability of physicians and nurses to be non-judgemental
Counter-transference may hinder unconditional positive regard for the client
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2.Complete the table below by first filling in the sections about how a person may be affected by each of the
different illnesses or conditions.
Next, identify how a support worker could encourage and assist the older person to engage actively in all living
activities and to seek assistance when needed.
Two points in each box are sufficient.
Physical condition: How this condition affects a
person:
How would the support worker
encourage and assist the older person
to engage actively in all living activities
and to seek assistance when needed:
Arthritis and other
musculoskeletal problems
Person experiences stiffness,
swelling and pain in the joints
They cause deformity and restrict
mobility
The support worker can engage the
patient in exercises that would improve
the flexibility of the joints and
strengthen muscles
Non-medication treatments such as hot
or cold therapy, special footwear and
walking aids will also relieve stress
Macular Degeneration Distortions and smudging can
occur in the visual field centre of
the person, which will lead to
difficulties in driving, reading
and recognizing faces
The person will become incapable
of judging distances that may lead
to falls
Recommending a diet that is rich in
vegetables and fruits will help in
keeping the eye healthy.
Teaching the practice of eccentric
viewing will help the older people to
maximise their vision by learning the
way to view with peripheral vision.
Dementia The person loses social skills,
repeats behaviour patterns and
often becomes irritable or shows
mood swings.
Difficulties are faced in
remembering names and numbers,
recognizing people and place of
residence and there is lack of
concentration.
Labeling objects such as doors,
cupboards, wardrobes, and desks will
help the person to remember where
the essential items are kept.
Asking questions about distant past and
making them wear clothes and
bracelets with labels of names and
emergency phone numbers will also
help.
Frailty and deconditioning Due to stiffness of the muscles the
person faces difficulty in sitting,
walking or standing and gets
Physical therapy will help in treating
chronic pain and will improve motion
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exhausted easily.
Simple household tasks cannot be
performed and the person loses
balance and experiences frequent
falls.
and flexibility
Exercises will help in improving
muscular endurance and balance
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3. Aged care no longer focuses on the weaknesses, but on the strengths of
what a client can do and the choices they make. Many clients, as they age,
give up on life and expect care workers to do everything for them.
This is often due to a recognition of their weaknesses, however, modern
methods, with an emphasis on a client’s strengths, promote individualism and
empowerment. This latest industry approach is person-centred care.
Below is a list of some current underpinning approaches in the aged care sector. Give an explanation/definition
of each, and an example of how you can empower the client for each. Write just one sentence in each section of
the table.
Underpinning Approach Explanation / Definition Identify an example of how you can
empower the client using this approach
Client-centred planning It refers to a set of approaches
that are designed to help an
individual by identifying the
specific needs and demands of the
person and formulating a plan
that will provide patient
satisfaction
This approach will be used to recognise
the demands of cultural, linguistic,
religious, ethnic and educational
background of the client. The views of the
client will be listened, culture will be
respected, the client shall be involved in
making healthcare plans and a
collaborative workforce will be created to
deliver patient care.
Strengths-based approach It can be defined as the
application of certain approaches
that identify and focus on the
inherent strengths of particular
individuals, their families or other
organisations. These approaches
work towards utilising the
personal strengths with the aim of
assisting in client recovery and
empowerment.
The staff will be empowered and
provisions for learning and partnership
among the caregivers should be built in
order to identify the strengths. Client
counselling will also help in recognising
the strengths.
Collaboration It can be defined as the
cooperative working and sharing
of responsibilities between nurses,
physicians, and other healthcare
professionals will the aim of
solving problems and making
decisions that help in continued
improvement of the patients.
Sharing problem solving and decision
making responsibility to formulate and
carry out care plans will help the
caregivers to assume complementary
roles and will benefit the client.
Not letting personal values and
attitudes impact on service
delivery
Values are greatly influenced by
cultural, religion, educational and
social backgrounds. These values
should never be imposed on the
clients or they may lead to the
development of conflicts and can
disturb the healthcare
professional-client relationship.
In addition to being aware of the self
values related to several stereotypes and
divisive topics, the beliefs and values of
the client must also be recognised in
order to influence the patient outcomes.
Maintaining a neutral position will also
help in delivering the healthcare services.
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Access and equity This ensures that all clients,
irrespective of their religious,
racial, cultural or linguistic
backgrounds should enjoy full
access to healthcare services and
all resources should be fairly
This can be achieved by implementing
care policies and reforms that are
linguistically, culturally and spiritually
inclusive that are free from any kind of
discrimination and y considering that all
clients are equally eligible or entitled to
receive the care services.
Palliative Approach It can be defined as an approach
that focuses on improving the
quality of life of aged patients
who suffer from life-threatening
illness. This is mainly achieved by
preventing and providing relief to
the elderly by identification and
assessment of their pain and
physical, psychosocial or spiritual
problems.
This can be achieved by respecting the
dignity and autonomy of the clients,
having open discussions on the proposed
care plan, employing evidence-based
treatment options, honoring the spiritual
and cultural needs of the patients and
providing access to the family members
whom the clients want to be present with
them.
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4.For each of the pieces of equipment listed below, state how they might assist a
person with mobility issues to maintain their independence, and how the
equipment reduces risk of injury or accident for the client.
Equipment How can it assist a person to
maintain their independence?
How this piece of equipment
reduces risk of injury or accident.
Soap-on-a-rope Elderly people often face difficulties
while stretching for supplies that are
beyond their reach in a bathroom.
Physical limitations prevent them
from reaching various body parts for
proper cleansing. Using a soap-on-a-
rope will avoid unnecessary reaching
even if the soap falls and will help
the person to maintain privacy
during a shower.
It is preferred to a slippery soap
bar floating on the water on keep
on the floor as the rope will keep
the soap from slipping out of the
hands of the person and will
prevent accidents due to falls in
the shower. If it accidentally gets
dropped it can be picked up easily
without creating any havoc.
Long-handled sponges, toe
washers, hairbrushes, and
bottom wipers
These reduce the need of the client
to bend over or twist in order to
reach different parts of the body
during a shower. The sponges and
toe washers can wash and dry
between the toes, therefore
eliminating bending. It promotes
discretion and independence for
toilet.
The bottom wipers assist people to
reach and grip the toilet papers
and prevent falls. The client is also
able to maintain balance.
Shower chairs and stools These assist a frail client to sit in the
shower and feel more secure while
bathing. It also eliminates chances
of privacy intrusion.
They reduce the risk of slipping
during showering, thus preventing
accidents. They can also be used to
sit while getting dressed and
drying.
Dysphagia cups These allow a client to enjoy favorite
drinks independently, and with
dignity. They allow the client to tuck
their chin and follow a normal
swallowing mechanism.
They enhance the quality of life,
and prevent accidents due to
choking or the occurrence of burns
and scalds due to spilling of hot
liquids.
5. For the three pieces of equipment/aids in the table below, state:
A: What it is typically used for.
B: How you look after it to keep it well maintained.
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C: Some standard procedures for its use.
Equipment / Aid What is it typically used
for?
How do you look after it
to keep it well
maintained?
What are some standard
procedures for its use?
Walking frame Used for clients who
require assistance with
balance or show weakness
of the muscles in their
legs. It is also used for
clients who need stability
during walking.
The walking frame should
be adjusted to a proper
height that will be
comfortable for the client.
The adjustable sections
should be regularly
checked and monitoring
should be done for wear,
tear and broken wheels.
Furthermore, the frame
should be stored at a
separate place to prevent
trip hazards.
Standing upright with feet
placed together and holding
the frame with both hands.
The frame should be lifted
forwards for a small
distance and should be put
down by placing the four on
the ground. One leg should
be used to step forward and
the weight should be placed
on the frame. The other leg
should be brought
alongside.
Beds with adjustable
height
They help the clients to
easily get in and out of
their beds and ensure that
the client can touch the
floor from seated position.
These adjustable beds also
prove effective in
preventing back injury
among workers.
The bed is adjusted to
meet the needs of the
client and it should be
checked regularly for any
wear or tear.
They are adjusted manually
or electrically according to
the needs of the client. They
are profiled into a sitting
position and the grab rails or
poles are used by the clients
while raising themselves.
Utensils with large grip
handles
They help clients with
swelling or joint pains or
those who report
restricted grasping ability
for holding utensils, forks,
spoons and knives. They
are used to assist clients
to prepare and enjoy their
food.
There should be a regular
check for any splits of
food or cracks in the
handles.
The large and easy to hold
handles are used bent or
angled by clients to meet
their specific needs.
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6. For the list of hazards in the table associated with personal care in an aged care facility, state:
A: How you would avoid/reduce the risk by naming a strategy or a tool that can assist in the reduction of
the hazard (preventative strategy).
B: How you would respond to the risk should it occur (reactive strategy).
The first one has been completed for you as an example.
Hazards associated with
personal care
Preventative Strategy
Name a strategy or a tool to assist in
avoiding or reducing this hazard.
Reactive strategy
Imagine the client has had an accident
due to the particular hazard. How
should you respond within your scope
of practice?
Poor lighting in the
bathroom.
Example:
Put up a sign. Fill in a hazard report
incident. Report issue to maintenance
officer. Ensure the hazard is logged in the
maintenance logbook. Notify a supervisor.
Discuss hazard with client.
Example:
Get a RN to come and assess the client.
Follow policy and procedure of the
organisation.
Reassure the client of his safety
Report to supervisor.
A bathroom that has an
uneven surface.
Report the hazard to the supervisor. Put
up a sign in the bathroom to look out for
the floor while stepping in. Discuss the
hazard with the client. Report the risks to
an officer who would repair it.
Immediately call for a nurse or physician
if the client suffers an accidental fall
Follow the organisational procedures
Provide reassurance for safety
Report to supervisor
Client with poor skin
integrity, who bruises
easily.
Secure a history for occurrence of any skin
disorders. Check for history of skin cancer
or chronic exposure to sunlight. Use
cleansers, moisturisers and corticosteroids
beforehand to prevent skin bruises or
itching.
Call for a nurse to evaluate if the injury
is severe.
Use oils at the end of bath. Gently blot
the skin after shower.
Wash it at night. Report the incident to
the supervisor.
Reassure that the client will be
safeguarded
Client with dementia who
does not understand
verbal instructions from
staff.
Document the cognitive difficulties the
client faces. Talk calmly to the client and
repeat instructions unless the client is able
to remember them. Show them pictures
to facilitate easy understanding.
Report accidents to the supervisor
immediately.
Consult the family members and try to
gain a clear understanding of the reason
for the accident.
Provide safety reassurance
Provide support during client recovery
and
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7. Look at each of the different types of services below. For each service,
outline:
 When a person might access each service.
 What the service does.
 How the service benefits the older person and / or their carer
When might a person
access each service?
What does the service do? How does the service
benefit the older person
and / or their carer?
Home and community
care
When a person becomes
old and frail. Young
people with disability
may also access these
Provides assistance to people
to participate in their
community while living in
their own houses
Assists in everyday tasks;
preparation of meals;
personal care activities;
maintaining
independence;
maintaining safety;
keeping up with essential
activities.
In home respite care Older people who need
care and love from close
ones
A care worker comes to the
home to look after the client,
so the carer can take rest for
some time.
Ensures that the clients
are in good hands;
provide physical and
emotional support;
diligently follow the
treatment plan.
Residential respite
care
Disabled or frail people
who need assistance in
absence of the family
members. These care
services can be utilised
when a person recovers
from a surgery or after an
illness.
Care workers stay overnight
or for a few days and
supervises the client
Adheres to all treatment
plans; takes client out for
leisure activities or
shopping; helps in meal
preparation and bathing.
Low care hostel
accommodation
People who can move
but need assistance with
laundry, cleaning and
meals
Professionals provide round
the clock assistance in a
hostel that contains
dedicated staff and meal,
laundry and bedding services
Help with daily chores;
provide rehabilitation
services and a safe and
secure environment
where the client will be
able to continue an
independent life.
Nursing home
accommodation
Elderly people who are
unable to live in homes
seek care from these
accommodations
Staff provide short-term
rehabilitation stays following
an illness or injury
Assist in housekeeping
and daily activities;
create provisions for
occupational, physical
and speech therapies;
follows treatment plans
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as proposed by
physicians.
8. Outline in the table how a support worker would provide support to a client
with these tasks.
Give examples when you might seek the assistance of your supervisor.
Technical Care Task How would you provide support to a client in this task?
Say when you might ask for help from your supervisor.
(50 words in each section)
Simple wound care (including infection
control)
Wash hands using soap-water or alcohol based rubs, moisten the
gauzes with normal saline and keep the clean dressing on the
injury, cut tape and secure the gauze. Put on gloves to slowly lift
the old dressing corners, discard it into plastic trash and wash
hands again after removing old dressing. This wound care will
usually be conducted under the supervision of a nurse.
Gastrostomy feeds This would involve washing hands and attaching a 60cc syringe to
the end of feeding tube, pulling back of the plunger and opening
the clamp to adjust the speed of the feeding. The patient should be
made to sit up to avoid choking. However, supervision is required
for the process.
Application of auto-thrombotic stockings Reach the stocking and grab the toe, turn upper half inside out and
put the foot inside and slide the stocking over the heel. Use
fingertips to slide it up over the leg until it is correctly positioned.
Same procedure to be repeated for the other leg as well.
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9. Read each of the scenarios below, and determine whether or not the
clients’ individual needs have been met, in terms of their diversity in
culture, spirituality, and sexuality.
Scenarios Briefly say why the clients’ needs were, or were not, met.
(50 words in each section)
Two female clients want to share a bed.
They are told that the double beds are
reserved for married couples only.
Client needs were not met as they were not allowed to share the
same bed. Their request was probably not acknowledged because
that would make either of the clients uncomfortable while resting
or eating. It would create inconvenience. Further, it is also a
negative stereotype that only married couples should share a bed.
The Muslim man wants to pray at set times
of the day, as per his religious custom. It is
difficult for the staff to find a quiet place for
him, so they tell him it’s not prayer time
when in fact it is.
The client needs were definitely not met and it was a huge
mistake on the part of the care service to create false impressions
regarding his religious beliefs. The staff should have disclosed the
concern related to unavailability of adequate space instead of
hurting his religious sentiments.
The woman from Iran cries a lot. She does
not speak English, so staff do not know why
she is crying. The staff find an interpreter to
ask her what is wrong.
The staff showed a good practice in recruiting an interpreter to
understand the underlying cause for her mental distress. The fact
that the staff wanted to abolish the linguistic and cultural barriers
was a good initiative taken to meet the client needs. It will help in
providing a client-centred care.
The Jewish man cannot leave the facility
due to ill health. He wishes to speak with
others from his own religion. Staff tell him
to join the Christian group in the facility.
The client needs were not met as there are significant differences
between Jewish and Christian ideologies. The Jewish theology
does not consider Jesus to be its part. Therefore, the staff should
have either arranged for people belonging to the client’s religion
or should have prevented from recommending him to join the
Christian group.
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4. Assessment Rubric
Below is a rubric that determines whether your answers and knowledge is satisfactory or unsatisfactory.
To be deemed satisfactory, and to pass the assessment, you must complete the requirements for the column that
is titled ‘satisfactory’.
It is advisable to read the rubric for the question you are answering to determine if you have fully answered the
question to the correct standard.
Criteria Satisfactory Not yet satisfactory
Question 1 A
Principles of person-
centred care
The student adequately outlines some of
the principles of person-centred care.
The student demonstrates an
inadequate understanding of the
principles underpinning person-centred
care.
Question 1 B
Practical uses of a person-
centred approach
The student is able to state at least one
appropriate method of support, or care,
for a client who has lost the ability to walk,
using person-centred practice.
The student is unable to state at least
one appropriate method of support, or
care, for a client who has lost the ability
to walk, using person-centred practice.
Question 1 C
Risk factors in person-
centred care.
The student is able to identify at least one
appropriate risk factor associated with
person-centred care.
The student inadequately or
incompletely identifies at least one
appropriate risk factor associated with
person-centred care.
Question 2 To be deemed satisfactory, the student
must:
- State at least one way each physical
condition may affect a person.
And
- State at least one way in which a support
worker could encourage the client to
actively engage and / or when the support
worker may want to seek assistance.
The answer is unsatisfactory if the
student does at least one of the
following:
- Inadequately or incompletely states at
least one way each physical condition
may affect a person.
Or
- Fails to state at least one way in which
a support worker could encourage the
client to actively engage and / or when
the support worker may want to seek
assistance.
Question 3
Underling principles of
aged care sector
To be deemed satisfactory, the student
must:
- Adequately explain or define each
approach.
And
- Adequately identify at least one example
of how each approach can empower
clients.
The answer is unsatisfactory if the
student does at least one of the
following:
- Inadequately or incompletely
explains or defines each approach.
Or
- Fails to adequately identify at least
one example of how each approach can
empower clients.
Question 4
Support equipment
To be deemed satisfactory, the student
must:
- Adequately state at least one way each
piece of equipment can assist independent
living.
And
- Adequately identify at least one way in
which each piece of equipment reduces
The answer is unsatisfactory if the
student does at least one of the
following:
-Fails to state at least one way each
piece of equipment can assist
independent living.
Or
- Inadequately or incompletely
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risk. identifies at least one example of how
each approach can empower clients.
Question 5
Support equipment
To be deemed satisfactory, the student
must:
- Adequately state at least one way each
piece of equipment is typically used.
And
- Adequately state at least one way in
which each piece of equipment needs to
be maintained.
And
- Adequately state at least one standard
procedure of the use of each piece of
equipment.
The answer is unsatisfactory if the
student does at least one of the
following:
- Fails to state at least one way each
piece of equipment is typically used for.
Or
- Inadequately or incompletely states at
least one way in which each piece of
equipment needs to be maintained.
Or
- Inadequately or incompletely states
at least one standard procedure of the
use of each piece of equipment.
Question 6
Hazard avoidance and
response
To be deemed satisfactory, the student
must:
- Adequately state at least one strategy or
tool that would correctly assist with each
hazard.
And
- Adequately state at least response to an
accident caused by the hazard.
The answer is unsatisfactory if the
student does at least one of the
following:
- Fails to state at least one strategy or
tool that would correctly assist with
each hazard.
Or
- Inadequately states at least response
to an accident caused by the hazard.
Question 7
Services in the aged care
sector
To be deemed satisfactory, the student
must:
- Adequately state at least one occasion or
reason for a client to access each service.
And
- Adequately state at least one example of
what each service does.
And
- Adequately state at least one way in
which each service benefits the client.
The answer is unsatisfactory if the
student does at least one of the
following:
- Inadequately states at least one
occasion or reason for a client to access
each service.
Or
- Inadequately states at least one
example of what each service does.
Or
- Inadequately states at least one way
in which each service benefits the
client.
Question 8
Technical care tasks and
support
For each technical care task, the student
states at least one way in which they could
provide support to the client.
For each technical care task, the student
also identifies at least one occasion or
situation when they would seek
supervisory assistance.
The answer is unsatisfactory if the
student does at least one of the
following:
- inadequately states at least one way
in which they could provide support to
the client.
Or
- Fails to provide an example of at least
one occasion, or situation, when they
would seek supervisory assistance for
each technical care task.
Question 9
Meeting individual needs
in terms of diversity,
The student adequately states why the
client’s needs were, or were not met in
each case.
The student does not state if the
client’s needs have been met in each
scenario and/or does not justify
32468/03E1144 - CHC33015 Certificate III in Individual Support (Ageing, Home and Community)Page 17 of 18