Verbal and Non verbal Strategies : Assignment
Added on - 06 Jun 2020
32471/02 Knowledge Test – Short Answer Questions1. Background/OverviewIn order to work in the aged care sector as a care support worker,you will need knowledge the effects dementia has on clients, andhow you deal with these effects in the course of working with themand their families.2. BriefThis assessment consists of six (6) parts.This assessment will give you the opportunity to demonstrate yourknowledge in the following areas:Verbal and non verbal strategies to ensure effectivecommunication with people living with dementiaProviding a person centred approach in careAnd supporting activities that reflect the individual’sbackground, likes and dislikes.Providing activities to support maintenance of dignity, skillsand healthIdentification of and responses to changes in client behavioursassociated with dementia.Evaluating strategies employed to minimise the effects ofbehavioursSelf care when working with clients and their familiesDeliverablesPlease submit this assessmentin Word doc format.To do list:1.Write yourname and student IDat the top of this page.2.Read the Background/Overview and Brief sectionsof this document.3.For each question, readthe scenario or client profilebefore attempting toanswer the question(s)relating to it.4.Complete the 6 parts byanswering in the spacesprovided.5.Make sure you followthe instructions regardingthe required number ofwords (where indicated)6.Save the Worddocument using the namingconvention:your studentnumber_assessmentnumber.doc. For example:“12345678_31135_01.doc.”7.Upload your documentin Open Space using therelevant AssessmentUpload link in this Module.3. Questions/TaskEffective CommunicationPart 1
A: Imagine you are working as an aged care support worker for Kostas who receives support in his home. Younotice that Kostas does not always reply to you when you speak with him, sometimes he seems lost or confusedabout what he is doing, and he does not always seem to know what day or time it is when you go to the house.Complete the table below. For each Communication Strategy, add your answers for both columns:CommunicationStrategyOutline how you could use thisstrategy?(50 words)Describe why is this strategy important,how does it assist?(50 words)Eye ContactI will use direct eye contact.To show interest in the communication sothat Kostas can learn to focus.Reminders about whatis occurringTo be asserted.To increase the memory.To Direct StatementsI will give health instruction by this.It will emphasise more on the importanceof health and wellness.TouchTouching his back.This will help him in feeling support to him.Simple QuestionsAsking close ended questionsTo encourage a single word answer toreduce the confusion.Reality Orientation(reminders about day,time, relationships,events-visual orverbal)Reminding him about important dates.This will increase his ability to learn thedates and events.Tone of voice andreassuranceSoft voiceTo enhance peace.Talking to Kostasabout familiar people,hobbies or pastoccupations.By having a detailed discussion.This discussion is important in gathering theknowledge about his interest.2
B: Anna is confused as to why Kostas gets cross at her when she is trying to help him. He says she nags him whenshe is only trying to remind him of what they are doing or assist him with tasks when he gets confused. Whatstrategies could you assist Anna with to help her communication with Kostas? Complete the table:Area to supportIdentify a communication strategyyou could suggest to Anna to assist.(50-100 words)Why may these strategies assist?(50-100 words)Getting showered anddressed in themorningTone of voice and reassuranceUsing soft tone, Anna can influence Kostas.Remembering eventssuch as family visitsand going to the shopsReminders about what is occurringIt will help in generating interest in him tovisit his family and other places.Remembering whatday, date and time it isRealityOrientationThis will make him remember the day, dateand time.Eating and drinking(eg mealtimes)Simple QuestionsIn asking that either he is hungry or not.
Person Centred ApproachPart 2As a care support worker in aged care and home and community, you will also be working with people fromdiverse cultures and ethnicities, and you will undoubtedly come across some beliefs or behaviours that aredifferent to yours.Read the scenario and then answer the questions:A: You want to find out what type of things Mrs Si likes doing around the house, her hobbies and pastimes, andwhat she liked to do for leisure time, so you can assist her to engage in meaningful activities.Identify and briefly describe two ways in which you could discover this information, who might you ask, and whatmight you ask them? What other information might you draw upon? (100 words)Observation: I will observe her and will notice the tasks she performed. Also, I will ask her daughter,husband and health supervisors that what thing makes her the most happy.Communication: Communication is the most effective tool in understanding what a person loves themost. I will ask her open ended questions about her hobbies,interests, etc. so that she can share herknowledge and feelings with me in detail. I will also enquire the most special moment of her life. Thesequestions will encourage her to give long answers.B: How would you use this information to engage Mrs Si, so you can assist her to engage in meaningful activitiesand address social devaluation? (100 words)Information gathered through observation: I will discuss her positive and negative points so that shecan use them wisely in a productive manner. Also, I will also state the activity in which she gotperfection by observing her work. I will encourage her to prepare tea and food for her daughter andhusband.Information gathered by communication: The open ended questions will help her in knowing herself alittle more. By having good understanding of plus and minuses she can develop a sense to engage her inthe activities that are good for her and society. I will encourage her to plant new flower seeds so thatshe can feel good.C: What could you do to assist Mr Si to understand his role as a carer, and where could you refer him to forassistance and support? (100 words)I will suggest Mrs Si to identify all her strengths so that she can put her best in doing productive activities forherself and for society. I will also emphasise her to accept all the coming opportunities to her. Determining allthe threats is also necessary so that they can be prevented by using effective tools.4