Verbal and Non verbal Strategies : Assignment
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Added on 2020-06-06
Verbal and Non verbal Strategies : Assignment
Added on 2020-06-06
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32471/02 Knowledge Test – Short Answer Questions1. Background/OverviewIn order to work in the aged care sector as a care support worker, you will need knowledge the effects dementia has on clients, and how you deal with these effects in the course of working with them and their families. 2. BriefThis assessment consists of six (6) parts. This assessment will give you the opportunity to demonstrate your knowledge in the following areas:Verbal and non verbal strategies to ensure effective communication with people living with dementia Providing a person centred approach in careAnd supporting activities that reflect the individual’s background, likes and dislikes.Providing activities to support maintenance of dignity, skills and healthIdentification of and responses to changes in client behavioursassociated with dementia.Evaluating strategies employed to minimise the effects of behavioursSelf care when working with clients and their familiesDeliverablesPlease submit this assessment in Word doc format.To do list:1.Write your name and student ID at the top of this page.2.Read the Background/ Overview and Brief sectionsof this document.3.For each question, read the scenario or client profilebefore attempting to answer the question(s) relating to it.4.Complete the 6 parts byanswering in the spaces provided.5.Make sure you follow the instructions regarding the required number of words (where indicated)6.Save the Word document using the namingconvention: your student number_assessment number.doc. For example: “12345678_31135_01.doc.”7.Upload your document in Open Space using the relevant Assessment Upload link in this Module.3. Questions/TaskEffective Communication Part 1
A: Imagine you are working as an aged care support worker for Kostas who receives support in his home. You notice that Kostas does not always reply to you when you speak with him, sometimes he seems lost or confused about what he is doing, and he does not always seem to know what day or time it is when you go to the house.Complete the table below. For each Communication Strategy, add your answers for both columns:CommunicationStrategyOutline how you could use thisstrategy?(50 words)Describe why is this strategy important,how does it assist?(50 words)Eye ContactI will use direct eye contact.To show interest in the communication so that Kostas can learn to focus.Reminders about whatis occurringTo be asserted.To increase the memory.To Direct StatementsI will give health instruction by this.It will emphasise more on the importance of health and wellness. TouchTouching his back.This will help him in feeling support to him.Simple QuestionsAsking close ended questionsTo encourage a single word answer to reduce the confusion.Reality Orientation (reminders about day, time, relationships, events-visual or verbal)Reminding him about important dates.This will increase his ability to learn the dates and events.Tone of voice and reassuranceSoft voiceTo enhance peace.Talking to Kostas about familiar people, hobbies or past occupations.By having a detailed discussion. This discussion is important in gathering theknowledge about his interest.2
B: Anna is confused as to why Kostas gets cross at her when she is trying to help him. He says she nags him when she is only trying to remind him of what they are doing or assist him with tasks when he gets confused. What strategies could you assist Anna with to help her communication with Kostas? Complete the table:Area to support Identify a communication strategyyou could suggest to Anna to assist.(50-100 words)Why may these strategies assist? (50-100 words)Getting showered and dressed in the morningTone of voice and reassuranceUsing soft tone, Anna can influence Kostas.Remembering events such as family visits and going to the shopsReminders about what is occurringIt will help in generating interest in him to visit his family and other places.Remembering what day, date and time it isRealityOrientationThis will make him remember the day, date and time.Eating and drinking (eg mealtimes)Simple QuestionsIn asking that either he is hungry or not.
Person Centred ApproachPart 2As a care support worker in aged care and home and community, you will also be working with people from diverse cultures and ethnicities, and you will undoubtedly come across some beliefs or behaviours that are different to yours. Read the scenario and then answer the questions:A: You want to find out what type of things Mrs Si likes doing around the house, her hobbies and pastimes, and what she liked to do for leisure time, so you can assist her to engage in meaningful activities. Identify and briefly describe two ways in which you could discover this information, who might you ask, and what might you ask them? What other information might you draw upon? (100 words)Observation: I will observe her and will notice the tasks she performed. Also, I will ask her daughter, husband and health supervisors that what thing makes her the most happy.Communication: Communication is the most effective tool in understanding what a person loves the most. I will ask her open ended questions about her hobbies,interests, etc. so that she can share her knowledge and feelings with me in detail. I will also enquire the most special moment of her life. Thesequestions will encourage her to give long answers.B: How would you use this information to engage Mrs Si, so you can assist her to engage in meaningful activities and address social devaluation? (100 words)Information gathered through observation: I will discuss her positive and negative points so that she can use them wisely in a productive manner. Also, I will also state the activity in which she got perfection by observing her work. I will encourage her to prepare tea and food for her daughter and husband. Information gathered by communication: The open ended questions will help her in knowing herself a little more. By having good understanding of plus and minuses she can develop a sense to engage her inthe activities that are good for her and society. I will encourage her to plant new flower seeds so that she can feel good.C: What could you do to assist Mr Si to understand his role as a carer, and where could you refer him to for assistance and support? (100 words)I will suggest Mrs Si to identify all her strengths so that she can put her best in doing productive activities for herself and for society. I will also emphasise her to accept all the coming opportunities to her. Determining all the threats is also necessary so that they can be prevented by using effective tools.4
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