Change Management and Organisational Development

CHANGE MANAGEMENT
AND ORGANISATIONAL
DEVELOPMENT

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................2
MAIN BODY...................................................................................................................................2
Impact of unplanned changes had on Hotel.................................................................................2
Guidance for rita to understand plan approach to change ...........................................................3
Conflict might raise while implementing change........................................................................5
CONCLUSION................................................................................................................................6
REFERENCES................................................................................................................................7
Executive summary
The aspect of change management refers to implementing certain type of change within
the organisation. This leads to develop the organisation the functions and improve the overall
performance. In this the development plan of change is being defined which can be used by
barnacle's hotel.
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INTRODUCTION
Change management refers to implementation of change within organisation for better
growth and success. The communication is also being important intrinsic and extrinsic both
while making any kind of change (Barrow, Annamaraju and Toney-Butler, 2017). The
organisation development is also based on the implementation of change as it shows the
capability of achieving better efficiency by any improvement. The Barnacle bay country house
hotel is located in scottish coast providing hospitality services from past 70 years. This report
will evaluate the unplanned and emergent changes for the hotel and its impact on the Barnacle.
Further it will provide guidance to Rita managers of Barnacle's regarding planned approach of
change and identify the consequence in implementation of changes.
MAIN BODY
Impact of unplanned changes had on Hotel
The Barnacles are a huge hotel which is providing quality of services to its customers yet there
are some changes occurs which are not known for organisation (Rosenbaum, More and Steane,
2018). This unplanned changes have vital impact on the performance and the functioning of the
company. The COVID-19 is an unplanned change for Barnacles hotel as they face the
consequence of this immediately, and they have no time to make changes accordingly. When the
pandemic period of COVID-19 started out then people are more aware about the safety
measures. They are more preferring to those hotels which are highly following the safety
measures for their visitors.
As compared to earlier business of Barnacles the business profitability rate has been
reduced and the customers who are coming to the hotel are being diminish frequently as they
also not feel safer to visitor Barnacles (Vlados, 2019). The hotel is not taking any additional
safety measures to help customers and provide them better services so that they remain coming
to the hotel. The people families are coming regular on their Sunday's to hotel to take their
launch they are also avoiding visiting the hotel due to pandemic.
Emergent changes for hotel
Barnacles hotel is also being influenced with the emergent changes which are in known
to hotel yet affecting the performance of the company (Gatarik, 2019). As in the economy of UK
the Brexit has taken place in which UK has exited from the market of European union. This has
several consequences of the functioning of the hotel because people of EU are less preferring to
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