Midterm Questions CASD

Midterm Questions CASD
The highlighted options are the answers
Q U E S T I O N 1
1. Why would an important person in an organization be willing to be interviewed by you, a
mere student?
Many successful people want to help others, just as they have been helped.
If you've made contact through a referral, your interviewee will be helping the person
who referred you.
The interviewee may be flattered that you asked for an interview.
All of the above are reasons why an important person in an organization would be
willing to meet with you.
Q U E S T I O N 2
1. Georgia believes that she will get what she wants if she simply
communicates in the “correct” way. Which of the principles of
communication does Georgia fail to understand?
One cannot not
communicate.
Communication is
irreversible.
Communication is
unavoidable.
Communication is not a
panacea.
Q U E S T I O N 3
1. When your text states that communication is unavoidable, it means that
if you're absent from a meeting, you are not communicating at all.
all communication is unintentional.
people will probably attach meaning to your actions, even when you
don't intend to communicate something.
true communication occurs only when we are face to face with another
person.
2 points
Q U E S T I O N 4
1. Rob was selected by his supervisor to conduct interviews with prospective
college graduates for their law firm. This is the first time Rob has ever been
on the other side of the table in the interview process. He decided to prepare

well in order to make a good impression on the partners of the firm. First, he
developed a list of topics he felt needed to be covered. He then developed a
number of open-ended questions with follow-up probes related to each of his
major topics. Which type of interview schedule has Rob created?
Legalist
moderately
structured
Structured
Unstructured
2 points
Q U E S T I O N 5
1. All of the following are suggestions for improving your nonverbal
effectiveness except:
Monitor your nonverbal behaviors.
Show your interest in others by using nonverbal behaviors that create a
sense of immediacy.
Be guarded about expressing confidence, goodwill, and positive feelings
in the workplace.
Learn and observe the nonverbal conventions of the organization or
country you are in.
2 points
Q U E S T I O N 6
1. The owner of a small car dealership wanted to find a way to discourage the amount of
horizontal communication that was occurring among salesmen because he (mistakenly)
thought their conversations were reducing the company's sales levels. He implemented a
bonus plan that required sales personnel to compete against one another to keep their jobs.
In the above example, which of the following forms of discouragement is the owner using to
limit horizontal communication at his company?
rivalry
specialization
information overload
physical barriers
2 points
Q U E S T I O N 7
1. Hiro takes pleasure in exploring ideas during meetings. He likes to discuss an
idea thoroughly, being sure that all the pros and cons have been
systematically considered. Only after much debate is he willing to decide on
a course of action. Hiro is demonstrating the _________________ style of
listening.

relational
analytical
task-
oriented
critical
2 points
Q U E S T I O N 8
1. Katie is a supervisor for a calling center. She is experiencing a number of
problems with her subordinates. They often bungle the instruction she
provides, which results in additional work for her. After researching this
problem, Katie determined that the reason her instructions were being
misinterpreted is that she is giving instructions while the phones are ringing
and the employees are filling out their time sheets. Which barrier to effective
listening is the cause of Katie’s problem?
message overload
rapid thought
egocentrism
sociocultural
differences
2 points
Q U E S T I O N 9
1. James and his classmates complain that their instructor doesn’t give clear
instructions for their assignments. All of the following strategies could help
these students EXCEPT
assuming that effective communication is always the
sender’s responsibility
paraphrasing
asking clarification questions
taking notes
2 points
Q U E S T I O N 1 0
1. One guideline for interacting with people who have a disability is:
To prevent embarrassment, take care that you don't say "see you later"
to a blind person.
When you are talking to a person who uses a wheelchair, position
yourself at her or his eye level.
An effective way to reduce your awkwardness and create a sense of
familiarity is to lean on a person's wheelchair.
If a person has difficulty speaking, you can assist her by finishing her
sentences for her.

Q U E S T I O N 1 1
1. Our own culture's standards are usually
not obvious to us.
easy for us to
describe.
meaningless.
strange.
2 points
Q U E S T I O N 1 2
1. A probable result of thinking constructively about the chance to participate in
an interview is
increased anxiety during the interview.
overconfidence.
planning ahead to think of ways to handle the
upcoming challenges.
negative self fulfilling prophecies.
2 points
Q U E S T I O N 1 3
1. Rafael is taking an online communication class this semester. Today he is
frustrated because the server is down and he can’t complete the quiz on
listening that is due by 5 P.M. Which barrier to effective listening does this
situation illustrate?
rapid thought
fear of appearing
ignorant
message overload
environmental
barrier
2 points
Q U E S T I O N 1 4
1. An effective evaluative listener will ask all of the following questions except
“Do these ideas reinforce my current beliefs?”
“Do the examples represent the whole situation?”
“Are there any important exceptions that the speaker
hasn’t pointed out?”
“Is the evidence true?”