Effective Communication and Team Performance

This assignment is designed to assess a student's understanding of effective communication, team performance, and related concepts. It consists of 14 questions that cover various topics such as language and cultural barriers, KPIs, delegation, motivation, job design, and coaching methods. The questions are meant to test the student's ability to analyze and apply theoretical concepts in practical scenarios. By completing this assignment, students will demonstrate their knowledge and skills in these areas.

SECTION 1: Model high standards of performance and behavior
1. Give three examples of positive behaviour a manager can role model to staff.
i. Manager should come on time and complete al the work and tasks in allotted time. __
ii. Manager can talk politely and behave well with all his colleagues so that other
employee get inspired by him._________________________________________________
iii. Manager should communicate and interact properly with team to know about their
difficulties they face in performing tasks._________________________________________
2. Do you think leading and managing are the same thing? Explain.
Leading a team is defined as influencing them to do work properly and efficiently. Whereas managing as
team is termed as directing them to perform their tasks. Leading needs ability to imagine and
implement that imagination while managing requires understating of imagination .
3. Outline four qualities or traits of an effective leader.
i. Effective leader takes risk and posses power to face challenges. Strong leader
always try to bring changes and do not hesitate in taking risks.
ii. Effective leader I should be creative and make new strategic approaches to accomplish
goals of organisation. ______________________________________________________
iii. Strong leader behaves well with employees and acres about every individual in
company . When leader cares about every individual it means he interacts and
communicates with employees to find out their problems____________________________
iv. An effective leader is good evaluator and try to maintain balance between professional
and personal life. Leader motivates team and posses optimisation ability._______________
4. What are ‘norms’?

Norms are defined as understanding that describes the behaviour of employee in the
organisation. It provides rules that must be flowed by all the member of staff in company.
A norm gives directions of behaviour give rules for an individual for proper conduct and
etiquettes.
5. Discuss the manager’s role in promoting healthy norms
Manager promotes norm by using leadership style which makes him able to communicate
with employees. Manager conducts meetings with staff to make them aware about norms in
company. Manger can make posters of norms and paste them on notice board so that everyone will
notice them easily.
6. Success in management is often measured in terms of efficiency and effectiveness.
Explain the terms ‘efficiency’ and ‘effectiveness’.
Efficiency : It is defined as performing a task in best way and in a least time. It is about
putting full effort in doing tasks. Efficiency is all about doing things correct in first time.
Effectiveness : Effectiveness is termed as producing results which are of required
quality. It is all about performing right work which results as expected.
7. Management functions can be categorised as: planning, organising, leading, staffing and
controlling (monitoring). Define the staffing function, giving some examples to explain your
answer.
Staffing function includes activities like employee selection , giving them appraisal
and ,maintaining a proper staff which will help in achieving objectives of company
effectively.
For example in any organisation it is required to maintain proper functioning of company.
Management of company supply various skills and talents which are needed to achieve
goal of the enterprise.

8. Define the function of controlling or monitoring and provide some examples to explain
your answer.
Monitoring is used to identify weak performing areas in organization. Monitoring helps to
solve the problems which are arriving frequently in company. It is used to determine errors during
life cycle of project to avoid problem at end. For example company uses CCTV cameras to monitor
all the activities of staff.
9. What advice would you offer to someone who wanted to improve his/her leadership ability?
One can join seminar and webinars conducted by company to improve his /her style of
leadership.
10. Define the ‘laissez-faire’ leadership style.
In this leadership style leaders role is less whereas all the power is given to subordinates to
make decisions for the organization. This leadership is useful in making better productivity of the
venture.
11. Describe a situation where the laissez-faire style is effective to use.
Laissez-faire style can be used in situation where a conflict arises in company . Organization
can allow staff members to solve their issue by using laissez-faire style.
12. What is participative leadership?
This leadership is style in which involves participation of all employees in making
decision for company. This leadership style is used mostly where individual thoughts and ideas
are needed to make decisions effective .
13. Describe a situation where a directive style of leadership would be appropriate to use.

Directive style of leadership is useful in situation where company sales is decreasing. This style
is used to provide strategic approaches to employees about increasing sales of organisation.
SECTION 2: develop team commitment and cooperation
1. Explain why the manager should involve team members in the goal-setting process.
Involving team members in declension making process will help manager to get creative ideas
from employees that can support in goal-setting.
2. Define the term ‘empowerment’.
Empowerment is method of sharing power and giving authority to employees.
3. Why is it important to make plans?
Making proper plan before starting any task ct help in accomplishing objectives of
organization.
4. What is a mission statement?
Mission statement is defined as declaration that is unchangeable during the life cycle of
project.
5. List four different types of plans.
i. Marketing plan________________________________________________________
ii. Operational plan_______________________________________________________
iii. Strategic plan_________________________________________________________
iv. Hierarchical plan______________________________________________________
6. What are stakeholders? Give some examples to help explain your answer.

Stake holders in organization is one who can impact performance of organization. Example
of stake holders are share holders, employees, government, customers etc.
7. Why is it important for an organisation to consider the needs of stakeholders and
communicate effectively with them?
Communication with stake holders is necessary to find out their requirements an what they
expect from company . Fulfilling their needs help in better ` productivity of organization.
8. To be effective, goals need to be SMART. What does this stand for?
S Specific ______________________________________
M Measurable ___________________________________
A Achievable ____________________________________
R Realistic______________________________________
T Time bound____________________________________
9. What are KPIs? Explain.
Key performing objectives are use to measure effectiveness of company in accomplishing
defined objectives.
10. A team will need to access a wide range of operational workplace information to help
meet organisation goals. Give four examples of operational information your team
requires.
i. Detailed project information______________________________________________
ii. Availability of raw material _______________________________________________
iii. Time required to complete project_________________________________________
iv. Requirement of technology in project_______________________________________

11. List five things you can do to model and encourage open and supportive communication.
i. Use of Emails_________________________________________________________
ii. Messages ___________________________________________________________
iii. Telephonic communication______________________________________________
iv. Business letters _______________________________________________________
v. Written documentation__________________________________________________
12. Explain the difference between a group and a team?
A group is collection of two or more people who have same interests where as team consists
of people who perform same tasks and activity
13. Why should a team have some diversity in team members?
Diversity in team member allows helps team to achieve goals of company by using different
strengths of individual.
14. Discuss how you could encourage innovative work practices in your team.
Encouraging innovative work practices supports company to implement innovation in its
product to increase profitability.
15. What is group think?
Group think helps organization getting innovative ideas from each employee . Group think
helps in removing conflicts.
16. How can a manager prevent groupthink?
Manager can prevent group thinking by making strict rules in company which can avoid gossiping in
organization.

17. For feedback to be effective, it should be specific, timely and constructive. Explain each of
these concepts.
Specific : Feedback should be specific which defines clear requirements.
Timely: Feedback should be timely like for each task feedback should come on time.
Constructive: Constructive feedback k is defined as feedback gives complete
information about weak performing areas.
18. List five barriers to effective communication.
i. Language barriers_____________________________________________________
ii. Cultural barriers_______________________________________________________
iii. Physical barriers_______________________________________________________
iv. Emotional barriers_____________________________________________________
v. View point barriers_____________________________________________________
Section 3: manage team performance
1. Discuss how KPIs can be used to monitor and assess your team’s performance and
progress towards the achievement of goals.
KPI is used to set indicator which helps company to identify the performance of each employee in
particular project. It gives exact data about cost , revenue and profists of company .

2. Explain the benefits that can be gained by delegating tasks to employees.
Delegating task to employees help in preventing bad habits of employees, delays get decreased
and improves motivation.
3. Explain what should be included in a delegation plan.
Delegation plan includes specific outcome, limit identification, sufficient assistance, and
progress updates.
4. List five common barriers to delegation.
i. Failure fear___________________________________________________________
ii. over confidence in employees____________________________________________
iii. Loose of control_______________________________________________________
iv. envy among staff______________________________________________________
v. Irresponsible employees________________________________________________
5. Explain how you can overcome these barriers to delegation.
One can overcome these barriers by using strategic approach and effective communication.
6. Explain the difference between a workplace mentor and coach.
Coach gives directions to employees whereas mentor helps employees to perform task given by
coach.

7. If motivation is an internal drive, can a manager really motivate an employee?
Yes
8. Apply Maslow’s Hierarchy of Needs to the work environment by providing two examples of
how the organisation can meet needs at each level of the hierarchy.
Physiological
Proper salary, incentives
Safety
Conductive environment , safety policies
Social
employee engagement program, management games
Esteem
Rewards, certificates
Self-actualisation,
Promotion, growth opprtunities
9. The perception of fairness is important to job satisfaction, commitment and trust. How do
leaders develop a sense of fairness and equity?

Leaders can develop equity and fairness by providing equal opportunities to each employee.
10. Do you think money is an effective motivator? Explain your answer.
Yes. Money and reward encourages employees to work hard and better to prove himself
in organization.
11. Explain one principle of job design that could be applied to make routine, practical work
more rewarding.
Autonomy principle provides responsibility and gives scope to employees to regulate their
work.
12. Rewards can be extrinsic and intrinsic. Explain these terms.
Extrinsic rewards : It is visible reward given when employee accomplish something.
Intrinsic or internal rewards : it is given for good job done by employee.
13. What are four examples of extrinsic rewards that an organisation could provide
employees?
i. Monetary reward______________________________________________________
ii. Reward of excellence______________________________________________________

iii. Certificates___________________________________________________________
iv. Job promotion________________________________________________________
14. Explain how goals are important to motivation by using the goal-setting theory.
Goal setting theory helps in motivating employee by providing them some incentives to
perform work effectively.
15. A common approach to coaching involves using the demonstration method. Explain the steps
involved in the demonstration method.
1. Planning and preparation
2. Presentation
3. Experiments of performance
4. Supervisory