BSBHRM501 Manage Human Resource Services Assessment Task 1

Module 3
Term and Year: Term 2 2019
Qualification : BSB50215 Diploma of Business
Unit Code: BSBHRM501
Unit Title: Manage human resource services
Assessment :
Task 1 Case demonstration/ observation
Task 2 Case demonstration/ observation
Student Name:
Student ID No:
Assessor’s Name:
Student Declaration: I declare that this work has been completed by me honestly and with integrity. I understand that the Elite
Education Vocation Institute’s Student Assessment, Reassessment and Repeating Units of Competency Guidelines apply to these
assessment tasks.
Student Name:
Student Signature: Date:
Assessment submission (new) requirements
Please save this file as PDF format (include your name to the filename) before uploading onto Moodle.
Assessment deadlines penalty
It is expected that unless a simple extension, special consideration or disability services adjustment has been granted, candidates
will submit all assessments for a unit of study on the specified due date. If the assessment is completed or submitted within the
period of extension, no academic penalty will be applied to that piece of assessment.
If an extension is either not sought, not granted or is granted but work is submitted after the extended due date, the late submission
of assessment will result in a late penalty fee. For further information, please refer to the Assessment Policy.
Assessment/evidence gathering conditions
Each assessment component is recorded as either Satisfactory (S) or Not Yet Satisfactory (NYS). A student can only achieve
competence when all assessment components listed under procedures and specifications of the assessment section are
Satisfactory. Your trainer will give you feedback after the completion of each assessment. A student who is assessed as NYS is
eligible for re-assessment. Should the student fail to submit the assessment, a result outcome of Did Not Submit (DNS) will be
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recorded.
Principles of Assessment
Based on Clauses 1.8 – 1.12 from the Australian Standards Quality Assurance’s (ASQA) Standards for Registered Training
Organizations (RTO) 2015, the learner would be assessed based on the following principles:
Fairness - (1) the individual learner’s needs are considered in the assessment process, (2) where appropriate, reasonable
adjustments are applied by the RTO to take into account the individual leaner’s needs and, (3) the RTO informs the
leaner about the assessment process, and provides the learner with the opportunity to challenge the result of the
assessment and be reassessed if necessary.
Flexibility – assessment is flexible to the individual learner by; (1) reflecting the learner’s needs, (2) assessing competencies held
by the learner no matter how or where they have been acquired and, (3) the unit of competency and associated
assessment requirements, and the individual.
Validity – (1) requires that assessment against the unit/s of competency and the associated assessment requirements covers the
broad range of skills and knowledge, (2) assessment of knowledge and skills is integrated with their practical
application, (3) assessment to be based on evidence that demonstrates that a leaner could demonstrate these skills
and knowledge in other similar situations and, (4) judgement of competence is based on evidence of learner
performance that is aligned to the unit/s of competency and associated assessment requirements.
Reliability – evidence presented for assessment is consistently interpreted and assessment results are comparable irrespective of
the assessor conducting the assessment
Rules of Evidence
Validity – the assessor is assured that the learner has the skills, knowledge and attributes, as described in the module of unit of
competency and associated assessment requirements.
Sufficiency – the assessor is assured that the quality, quantity and relevance of the assessment evidence enables a judgement to
be made of a learner’s competency.
Authenticity – the assessor is assured that the evidence presented for assessment is the learner’s own work. This would mean that
any form of plagiarism or copying of other’s work may not be permitted and would be deemed strictly as a ‘Not Yet
Competent’ grading.
Currency – the assessor is assured that the assessment evidence demonstrates current competency. This requires the
assessment evidence to be from the present or the very recent past.
Resources required for this Assessment
 All documents must be created using Microsoft Office suites i.e., MS Word, Excel, PowerPoint
 Upon completion, ensure that you have completed your coversheet details, i.e. your name, student ID and signature. If these
details are not present, the assessment would need to be resubmitted again.
 The document is then required to be converted to PDF and uploaded to the student learning management system for
assessment.
 Refer the notes on eLearning to answer the tasks or any additional material will be provided by Trainer.
Instructions for Students
Please read the following instructions carefully
 This assessment is to be completed according to the instructions given by your assessor.
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 Students are allowed to take this assessment home.
 Feedback on each task will be provided to enable you to determine how your work could be improved. You will be provided
with feedback on your work within 2 weeks of the assessment due date.
 Should you not answer the questions correctly, you will be given feedback on the results and your gaps in knowledge. You will
be given another opportunity to demonstrate your knowledge and skills to be deemed competent for this unit of competency.
 If you are not sure about any aspect of this assessment, please ask for clarification from your assessor.
 Please refer to the College re-assessment and re-enrolment policy for more information.
Procedures and Specifications of the Assessment
Task 1
You will be required to demonstrate skills and knowledge required to define how does the organization determine its strategies and
manage for the delivery of human resources services. Read the prescribed short case study and provide a demonstration on
conducting a meeting with its CEO (trainer would undertake this role) to discuss the following:
 PEST analysis on the industry
 Brief discussion on the evaluation of the impact of the business environment on the organization
 Provide a stakeholder communications and engagement plan
 Discuss briefly expected performance in the delivery of human resource services agreement
You would be evaluated by your trainer in terms of how well you have presented our human resource services agreement.
Task 2
You will be required to demonstrate skills and knowledge required to define how does the organization determine its strategies and
manage for the delivery of human resources services. Read the prescribed short case study and provide a demonstration on a
PowerPoint presentation session with its CEO (trainer would undertake this role) to discuss the following:
Slide 1 - Cover page which should include company’s name, title of the presentation
Slide 2 - Introduction of this presentation and objectives to be achieved
Slide 3 - Ethical behaviour expectations
Slide 4 - Measures for dealing with unethical behaviour
Slide 5 - Code of conduct for the organization
Slide 6 - The importance of adhering the code of conduct
Slide 7 - Privacy legislation in practice
Slide 8 - Observing confidentiality when dealing with all human resource information
Slide 9 – Any questions?
Slide 10 – Thank you
In addition, you would need to provide a brief discussion on the following:
 The various Human Resource metrics and how can you obtained this information
 The importance of keeping the following information to support human resources services
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Assessment Task 1
1. You are the new HR manager of a national transport company. The transport company has recently updated
its five year strategic plan. After reviewing the strategic plan, you obtain this information:
 The organization owns a fleet of trucks, cars, ships and planes which it uses to transport goods including
food, grocery items and mail throughout Australia.
 The organization plans to move into the Pacific and Asia region with three years; once this occurs, it will
be expected that goods will be transported within and between all countries.
 Currently, most customers telephone the organization to request its services.
 If customers want an update on where their goods are, employees in the administration department
review paperwork and make telephone calls to those responsible for transporting the goods.
 Customers of the organization are becoming more reliant on technology; within three years, the
organization plans to offer an online service for booking and tracking goods to be transported.
 The community is becoming more concerned with safety, and the organization is hoping to use its safety
record as a competitive advantage.
 The lease on the organization’s main business premises used for administration in the center of Sydney
is soon to expire, and the organization will be moving its headquarters to Adelaide, where rent is cheaper.
 Findings from a recent survey indicate that those customers who deal with long-term employees are
more satisfied; the organization plans to reduce employee turnover by 10% each year of the strategic
plan’s operation.
Analyze the information from the strategic plan to determine what, if any, impact it will have on HR
requirements. Conduct a meeting with the Chief Executive (CEO) and senior managers of the transport
company in which you set out your findings and/ or request further information.
Demonstration/ observation checklist
Candidate’s name
Assessor’s name Michal Tomcik /Andrey Loburets
Work activity Conducting a meeting determining and managing the delivery of human resource services
Date
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Meeting minutes template
Venue
Attendance
CEO Michal Tomcik /Andrey Loburets
General Managers
Marketing
Finance
Human Resources Student’s name
Strategic Management
External Management Consultant
Absence with apologies N/A
Welcome note
Meeting objectives Determining and managing the delivery of human resource services
a. Analysis of the transportation Industry outlook
Political The political factors such as the state regulation may put impact on the public transport sectors
the possible negative impact on the public transport industry.
Economics
Petrol price is observed to be increasing and it is likely to grow, thus this has a positive impact on
the transport industry.
Customers are more concerned on seeking home deliveries and hence, there is a positive impact
on the transportation industry.
Social
Growing population and people seek convenience, social status and personal comfort are the
factors due to which people are more focused on home delivery therefore there is a good scope
of transportation industry.
Technology The rapid and significant development in technological advances helps the company to the use of
tele-working and bring more innovativeness in the transport industry.
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