Monitoring Staff Performance in Hospitality Industry: Roles, Appraisal, and Feedback

Monitor Staff
Performance

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK 2............................................................................................................................................3
Part-A...........................................................................................................................................3
Three different job roles relevant to the chosen industry............................................................3
Development agreement..............................................................................................................6
Performance Appraisal Form.......................................................................................................8
Part-B.........................................................................................................................................13
CONCLUSION..............................................................................................................................14
REFERENCES..............................................................................................................................15
Books and Journals:...................................................................................................................15

INTRODUCTION
Monitoring staff performance can be understood as a process of appraising a surrounding
of ongoing learning and evolution. It will be done by keeping the staff performance, improving
their individual skills to make them more productive for the company. The key purpose of
overall monitoring of performance of staff is to increase employee's productivity and hence lead
to a rise in the entire business performance. HR plays an important in hiring the employees,
together with tracking their performance on the job so that they can identify the ways and
solutions to fill the gap in staff performance. In the current report, the chosen industry is
hospitality industry. In order to complete this assignment, the following report will consider
three different roles in a hospitality organisation. Later, it will also highlight how HR will
administer the performance appraisal, provisions for several feedback needs, procedures to
identify and deal with the performance related issues covering training, formal and informal
grievances.
TASK 2
Part-A
Three different job roles relevant to the chosen industry.
1st Job Role
Employee:
Role: Receptionist
Date:
Review dates
Task/responsibilities Key outcomes Key Performance
Indicators
(Specify the role and obligations that
are relevant to the job below)
(Explain what it
means to perform a
good job below)
(Key results and
quantifiable parameters
connected to the
assignment)
Greeting and meeting visitors, guests
or clients
Receptionist require
to identify the needs
of visitors, resolving
their queries and if
they are satisfied and
The measurable criteria
will be the interaction with
customers.

Task/responsibilities Key outcomes Key Performance
Indicators
addressed effectively
them it will gain the
desired results of the
company.
Maintaining the area of reception
clean and hygienic
It will help in making
the environment
friendly for all
visitors, along with
workers working in
the area. Also, it will
help in delivering a
good impression on
the guests.
It will be measured
through a checklist.
Informing the company who is
visiting at what time
The outcome is that it
will maintain the
safety of organisation
as it helps in ensuring
who is coming the
premise.
A visitor's book will help
in knowing who visited
the premise.
Employer Signature:
Employee Signature:
2nd Job Role
Employee:
Role: Chef
Date:
Review dates
Task/responsibilities Key outcomes Key Performance
Indicators
(Describe the job-related position and
responsibilities here)
(Describe what it
entails to do an
excellent work in the
following
paragraphs)
(Measurable criteria
related to the
task/responsibility and key
outcomes)