SITXMGT001 - Monitor Work Operations Worksheets: Case Study Analysis

Monitor Work Operations-Case study
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Contents
Task 1...............................................................................................................................................3
Task 2...............................................................................................................................................6
Task 3...............................................................................................................................................7
Task 4.............................................................................................................................................10
Task 5.............................................................................................................................................13
REFERENCES..............................................................................................................................16
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Task 1
Q.1
Delegation is an important skill that help Olivia manage time and overall workload efficiently.
Secondly, it also developing interests, rewards tasks, Olivia can motivate or inspire employee to
work.
Q.2
The primary reason is that Olivia’s supervisor have been unwilling to involve or participate
because it fails to delegate her work. In some situation, it also participated in different event to
support and also assists the supervisors.
Q.3
This is why Olivia does not delegate because of rather work on her own way more than it’s
listening to other supervisor.
Q.4
Here are consider the different kind of tasks which are not suitable for Olivia to Delegate.
 It ensuring all staff member arrive on the specific time and full of uninform.
 Conducting a pre and post meetings
 Quality assurance principles
 Update enterprise SOPs
 Train new and existing staff if an essential
 Handle Complaints
 Ensure all labour price or cost comply with budget
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Q.5
 Liaises with involvement of executive chef regarding the client needs and prior to the
event.
 Handle different complaints
 Check audio visual equipment’s and manage or control décor to meet quality of
expectation level.
 Liaises with handle a proper head cooking regards of client needs at the time of event.
Q.6
According to the given study, one of the most important task perform by Olivia which has
permanently delegated to her supervisor. It is checking the entire setup and operation of AV
equipment which has become prior to the commencement of an event or program.
Q.7
Olivia should use a proper strategy like establishing check-points where staff members who has
participated into delegate work and identify constructive feedback (Adamsen and et.al., 2017).
On the other hand, Make a proper check list and follow up everything in the form of proper lists.
Q.8
 Explicit & Direct- this method will support to update client contact list and identify
preferences of every client.
 Request- it is able to give or provide the better coordination and also break-down price or
cost.
 Indirect- this kind of method is just realise that employee involves in the different tasks
and ensure that done tasks within specific deadline.
 Conditional- it should be consider the process of change management and align with
ethical food stance.
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