Analyzing Motivation and its Impact on Employee Performance at NAB

This report investigates the impact of employee motivation on performance within the Australia National Bank (NAB). It begins with an introduction to the topic, followed by clearly defined project objectives and scope. The literature review summarizes previous research, highlighting problems, gaps, and opportunities identified in Assignment 1, leading to the formulation of research questions and hypotheses. The research design and methodology section details both qualitative and quantitative approaches, including data collection methods, sampling techniques, and variables. The report also addresses research limitations and provides a time schedule for the research plan, culminating in a conclusion. Qualitative research explores subjective, informal aspects, focusing on human elements and using thematic analysis of interview data from NAB managers. Quantitative research employs statistical analysis of survey data collected from 50 NAB employees, using Likert scales and tools like regression and correlation to test hypotheses about the relationship between motivation and performance.

Running head: IMPACT OF MOTIVATION ON EMPLOYEE PERFORMANCES
Assignment 2: Impact of Motivation on Employee Performances- A Case Study on Australia
National Bank (NAB)
Name of the Student:
Name of the University:
Author note:

1IMPACT OF MOTIVATION ON EMPLOYEE PERFORMANCES
1. Introduction
The organization affects the labor turnover and retention of the employees in the
organization by implementing various tactics that is associated with motivating the employees.
These are the factors that is depending on the aspects of organization and it can impact the
organizational scenario. Analysis of the present situation of the organization have projected
various situation that is associated with retention of the employees. The common issues that are
contributing to the employee turnover are, lacuna in engagement of the employees, rise in the
labor turnover and the conflicts between the employees. Career growth and motivation are two of
the personal growth options that can contribute in improving the personal human characteristics.
The research enlightens the core functions that are associated with influencing the motivational
factors which are impacting the performance of the employees.
2. Project Objective
● To scrutinize the effects of operations related to banking of Australian National Bank in
understanding the prospects available for employees
● To detect factors that are involved in extracting the performance of the employees in
Australian National Bank
● To compare both the motivational factors and achievements of the employees in
Australian National Bank

2IMPACT OF MOTIVATION ON EMPLOYEE PERFORMANCES
● To recommend measurable factors that can contribute in introduction of strategies related
to motivation, which in this instance is responsible for motivating the employee
performance
3. Project Scope
The research will be enlightening on the internal states of affairs of widely famous
Australian National Bank. Through the conducted research, it is aimed to understand the needs
associated with the psychology of the employees to make the management understand about the
facilities that are required to intensify the engagement of the employees and ensure there
adequate facilities to reinforce this.
4. Literature Review
One of the most crucial factor affecting the productivity of the employees is motivation
factor. Wang (2015) have stated about the increasing work pressure on the employees due to rise
in competition in the industry, which has led to affecting the motivation and satisfaction of the
job among the employees. Adverse effects on the performance have been influenced
significantly by factors such as increase in level of anxiety and stress. Therefore, it becomes
responsibility of the organizations to identify those situations and address needs that can affect
the psychology of the employees.
There have been several methods undertaken by the organizations to increase the
motivation of the employees. Alt, Díez-de-Castro and Lloréns-Montes (2015) have enlightened
about introducing the methods that can contribute in increasing the creativity and imagination

3IMPACT OF MOTIVATION ON EMPLOYEE PERFORMANCES
power of the employees by enhancing crucial skills of the employees. They have rightfully
mentioned about the importance of activities related to trainings and development of the
employees. This is one of the most important measure that can contribute to the improvement of
productivity and performance of the employees by exploring the abilities of the employees and
enhancing those capabilities. Thus, job satisfaction and motivation gets improved. These
measures can help the employees to identify the strengths and the weakness of the employees
that are associated with the capabilities and help them overcoming those weakness. Wallace et al.
(2016) have stated about the aspects related to the empowerment of the employees, as this is one
of the factors contributing in increasing the responsibility of the employees with respect to their
works. One of the most important motivating factor that is associated with the employees is the
work life balance of the employees. Improving the work-life balance can contribute in improving
the quality of living, which can influence the productivity of the employee. Rasskazova, Ivanova
and Sheldon (2016) have emphasized on structure of the incentives. Monetary benefits are one of
the most important part for the employees and it is the duty of the organization to meet the
requirements through proper structure of payment, perks and rewards. If the organization is
unable to meet the standards of industry, it can dissatisfy the employee.
There are various theories that are related to explaining the aspects of motivation of the
employees, satisfaction of job and performance of the employees. There are different
motivational theories that are related to the explaining the psychological needs and various
characteristics of human. Maslow have projected his theory addressing the different needs of
human in a form of a pyramid. Maslow have designed the hierarchy in a way that starts with
addressing the physiological needs then addresses the need of safety, after this it states about
belongingness, self-esteem and lastly, actualization. However, McGregor have stated about

4IMPACT OF MOTIVATION ON EMPLOYEE PERFORMANCES
theory X and Y representing two axis. The X axis representing the factors associating with
displeasures, motivations, necessities and concerns but avoiding features of the employees and
the Y axis is representing the responsibilities and desires of the various employees. It is the Y
axis that enables the commitments of the employees towards organization. Another theory called
equity theory explains about the fairness perceived by the workforce. This is one of the most
important theory to address the reflection of the employees with regards to the efforts they have
put in as of their perception (Kiruja and Mukuru 2018).
5. Research questions/hypothesis
Research hypothesis:
H0 (null hypothesis): Employee Motivation is not affecting performance of the worker in NAB
H1 (alternative hypothesis): Employee motivation is a significant influencer in influencing the
performance of the workforce in NAB
Primary question
1. Which factors contributes to motivating the workforce in NAB and how these factors
help in influencing performance of the workforce?
Secondary questions
1. What are the factors that are associated with motivating the employees and influencing
the satisfaction of the job and addressing the needs of the employees in Australian
Banking Sector?

5IMPACT OF MOTIVATION ON EMPLOYEE PERFORMANCES
2. In which ways NAB can implement the enhancement of the motivational factors which
can lead to enhancing the performance of the workforce that can benefit the customer
satisfaction?
6. Research design and methodology
Accorrding to Panneerselvam (2014), research methodology is referring to the activities
or strategies taken by the researcher to conduct the study and adapt the most logical and
comprehensive way to address the research question. This is mainly consisting the steps that is
inclusive of the data collection and interpreting the data after analyzing the data. This particular
research will be consisting applications of quantitative and qualitative process of research.
Qualitative research process
Merriam and Tisdell (2015) have stated that the qualitative research is the process that is
comprising semi systematic, subjective and informal which is putting more emphasis on the
aspects related to human also considering the words more than that the collected numeric data.
Neuman (2013) have also stated that research process is mainly emphasizing on observing the
facets of the social life and factors related to humanitarian aspects and topic of the research and
on the basis of that research topic should have been interpreted.
The primary stages related to the process of qualitative research are:
1) Formulating the research questions
2) Designing the study
3) Collection of data
4) Analyzing and interpreting the collected data

6IMPACT OF MOTIVATION ON EMPLOYEE PERFORMANCES
5) Validation
6) Report making and presentation
The primary and the most significant part is formulation of the questions related to research. The
questions are intended to be designed in precisely manner and describing the topic of the
research in a more specific way (Silverman 2016). This research will consist the the impact of
the motivational factors that is associated in impacting the performance of the NAB employees,
for this reason aspects related to humanitarian psychological needs of the employees will be
considered for analysis, henceforth and qualitative approach will be applied. The design of the
study will be following the research questions. ‘Who’, ‘how’, ‘when’ and ‘where’ are the
questions that needs to be answered (Saxena et al. 2013). The case study research design is
chosen and NAB is the company for the research. It is the most appropriate approach to address
the real world problems and getting the out to be more rational. Collection of data will be
incorporating the open ended questions and questions structured for interview. 3 managers of
NAB will be chosen by using the purposive sampling technique. This is the sampling technique
that is used to determine the samples and depends on the researcher’s decision. Data analysis
and interpretation will be incorporating the qualitative approach and emphasis more on the
words of the respondents. Approach will be thematic and various themes will be chosed to wich
relates to the research questions and findings will be projected with respect to the theme
(Vaismoradi, Turunen and Bondas 2013). Variables for the research are the factors associated
with motivation and performance of the employees in the banking sector of Australia. Validity is
implied as the capacity of the chosen variables to measure the actual research and reliability is
implied as consistency of the collected data. Member checking, Self-reflection, external audits,
authenticity and triangulation are the main tests to check reliability and validity of the data (Bell,

7IMPACT OF MOTIVATION ON EMPLOYEE PERFORMANCES
Bryman and Harley 2018). In this research, triangulation of the quantitative analysis of the data
will done to check the reliability and validity of the data. Reporting and presentation being the
last step, it will incorporate the tools related to the representation of the data.
Quantitative research process
This is the research process that will be inclusive of the systematic and formal research
procedure dealing with numeric data. Tools such as statistical and mathematical will be used to
analyze the data that is related to the research which is naturally logical. The hypothesis related
to the research will be evaluated based on the theories stated by the scholars (Lewis 2015).
The required steps for conducting process of quantitative research is stated below:
1) Formulation of hypothesis for the research
2) Designing the study
3) Sampling and collection of data
4) Data analysis and interpretation
5) Conclusion
6) Reporting
Research hypothesis is the representative of the predictive relation between the variables which
is addressing the problem associated with the research (Walter and Andersen 2013). In this
study, hypothesis of the research is formed to understand and evaluate the relation between the
motivation of the employee and performance of the employees in NAB and statistical functions
will incorporated to determine the certain outcome. Similar to the qualitative approach NAB is
the company that is chosen for the quantitative approach. Thus, this process will also incorporate
the case study for the research design. However, it is the study that correlates variables from the

8IMPACT OF MOTIVATION ON EMPLOYEE PERFORMANCES
variable of the study. The process of data collection will be involving the collection of primary
data by incorporating survey method. Simple random sampling technique will be incorporated
for the research. Probability sampling will be used to obtain data from 50 employees of NAB
by conducting a survey. This is one of the type of sampling that is associated in reducing the
biasness (Acharya et al. 2013). The questionnaire for the survey will be incorporating the close
ended 15 questions that is replicating the scale for collecting the data on the factors associated
with motivation and satisfaction of job that is influencing the performance. After the collection
of data it will be transformed in Likert’s 5 point scale where 1 represents the least and 5
representing most favorable. For purpose of analysis, several statistical tools such as cross
tabulation, regression and correlation will be done using SPSS. Reliability will be checked to
verify reliability of data. Cronbach’s alpha is one of the measures that will be considered for the
test with a value of 0.7 or greater will be taken into count as an acceptable score (Lane 2014).
Validity of the data is going to be assessed with respect to the findings obtained from qualitative
data. Reporting being the last step will be incorporating the consolidation of the document along
with the findings in a more widespread manner.
7. Research limitation
Time and financial restraints are the two most crucial limitations associated with the
study. Limitations related to time, researcher will be focusing on collection of primary data as
collection of secondary data will be consuming time and money. Small sample size will be
considered as there is limitations related to time and budget. Furthermore, the existence of the
motivational factors in NAB have to be explored which are influencing the performance of the
employees. That will be incurring more time and finance.

9IMPACT OF MOTIVATION ON EMPLOYEE PERFORMANCES
8. Time schedule
Week
Task 1 2 3 4 5 6 7 8 9 10 11 12
Making a strategy
Making a framework
Literature review
Review of Ethics and Legal Consideration
Primary data collection
Sampling for interview and survey
Making interview questions
Conducting interview
Preparing survey questionnaire
Conducting survey
Data analysis
Qualitative data analysis
Quantitative data analysis
Presentation of the findings and
interpretation
Providing the conclusion
Thesis submission
(Source: Author)
9. Conclusion
To summarize the study it can be stated that there have been application of
methodologies mixed in nature conducting the study based on the relations between the variables
that are associated in projecting the motivation of the employees and performance of the
employees. Qualitative and quantitative both the approach will be taken and interpreted using
both the technique. Application of both the techniques will be helping in finding indepth
knowledge on the research topic. These methodologies will be helping in getting both the
humanitarian as well as statistical point of view in motivating the employees and influencing the
performance of the employees of National Australian Bank (NAB). The analyzed data will be

10IMPACT OF MOTIVATION ON EMPLOYEE PERFORMANCES
compared with reviewing the literature which will be providing the insights about the topic of the
research. Therefore, information from the secondary sources will be taken into count for
reviewing the literature. Hence, it is the aim of the researcher to expose the relation of the
variables by utilizing only primary data because there is financial restraints associated with the
study along with limitation related to time.

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References
Acharya, A.S., Prakash, A., Saxena, P. and Nigam, A., 2013. Sampling: Why and how of
it. Indian Journal of Medical Specialities, 4(2), pp.330-333.
Alt, E., Díez-de-Castro, E. P., and Lloréns-Montes, F. J. 2015. Linking employee stakeholders to
environmental performance: The role of proactive environmental strategies and shared
vision. Journal of Business Ethics, 128(1), 167-181.
Bell, E., Bryman, A. and Harley, B., 2018. Business research methods. Oxford university press.
Kiruja, E.K. and Mukuru, E., 2018. Effect of motivation on employee performance in public
middle level Technical Training Institutions in Kenya. IJAME.
Lane, D. M., 2014. Introduction to statistics.
Lewis, S., 2015. Qualitative inquiry and research design: Choosing among five
approaches. Health promotion practice, 16(4), pp.473-475.
Merriam, S.B. and Tisdell, E.J., 2015. Qualitative research: A guide to design and
implementation. John Wiley & Sons.
Neuman, W.L., 2013. Social research methods: Qualitative and quantitative approaches.
Pearson education.
Panneerselvam, R., 2014. Research methodology. PHI Learning Pvt. Ltd..