This case study explores the motivation techniques used by Jack to encourage employees in Tesco's Jack stores. It discusses theories like Maslow's hierarchy and Adam's equity theory.
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Motivation Techniques of Jack
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Table of Contents INTRODUCTION...........................................................................................................................1 MAIN BODY...................................................................................................................................1 Theories of Motivation....................................................................................................................1 CONCLUSION................................................................................................................................3 REFERENCES................................................................................................................................3
INTRODUCTION Motivation is an activity of stimulating individual actions and activity to attain the set objectives and goals. It can be a process of using the efforts of a person of an organisation to motivate the employees so that they can do their work inmore effective manner (Hitka and Balážová, 2015). For this the leader of the company use different techniques, activities and actions for encouraging employees. This particular case study is based on Tesco Plc. which is opened its Jack stores to offer products on discounting. It will also discuss about motivational theory that are useful for the workers in Jack stores which will assist in encouraging the employees. The advantages and drawbacks of these theories will also define. MAIN BODY Motivation is understood as a driving factor that devises individual to perform work and task according to the requirement of the company. Organisations operates all over world so motivation is a tool which help in improving the present extent of productiveness and execution transferred by the workers. When a company takes efficacious measures to fulfil the needs and requirements of workforce, it create a sense of trust and belief within the employees and they tend to become more dedicated to the company. In term of outcomes, they take advantages from thecompany'sresourcesandtheirabilitiestoaccomplishthepredefinedorganisational objectives within set time period. Theories of Motivation Tesco Plc is a British retail company which has been directing the domestic market over the course of time. It is realised by the senior management of the company that passage of time has increased the level of competition in the specific sector in which the organisation operate its business. It has appeared as a crucial threat to the position of Tesco in UK market. ALDI and LIDL are some organisations which offer their products on discount process so they have a large market and customer base.The management of Tesco has announced to launch Jack stores in near forthcoming time (Kamasheva and et. al, 2015). These stores would be discounted stores that are being launched in UK with a purpose to improve the sales of the respective company. These stores also deal with top retailers like ALDI and LIDL which already provide their products and services at discounted prices. In context of it, the firm wants to assure that the employees at new stores are encouraged so that profitability and revenue of the company can be 1
maximise and the entity can sustain its position in UK market. In context of it, the administration of Tesco can be use motivational theories like Maslow's motivation hierarchy and Adam's equity theory of motivation for the workforce of Jack stores. These concepts help in encouraging the employees in term of fulfilling their needs, growth and professional development of them. Maslow needs hierarchy theory It is one of the most crucial theory of motivation which is used to presents the needs of the workforce concerning to a company in the form of a pyramid. In it, the necessity is to satisfy the needs of lower extent first and move up to next and higher level (Kearney, 2018). So this concept can be implemented by the administration of Tesco within its Jack stores with the motive offulfilling the needs of employees who are performing within these stores. So that they can perform their allotted duties and responsibilities in more effective manner. It can be use by the company so that the workforce can use their all efforts and effectiveness in term of knowledge or skills for the accomplishment of business objectives. The needs are related to this conception and defined in context of Jacks stores as below: Physiological needs- It consist basic needs of the employees like food, clothing, shelter that can be satisfy with the stipulation of good salary or pay, incentives, bonus etc. to the workers on a timely basis.For example, if the company provide a sufficient salary to its employees so that their basis needs can be fulfilled and survive effectively they will do their work with more effectiveness because each person do work for fulling the need of food, water and shelter. Safety and security needs- It is second level of Maslow's needs pyramid which would be satisfied by the administration of Jack Stores by providing insurance and other medical facilities. If this need will be fulfil then worker feel safe and work for the growth and development of the firm. Because a person can retain in the company when the individual feel safe and secure. Social needs- This extent of needs are related to love, affection and belongingness that would be satisfy by making organisation of festive parties and occasional get-together. For example, if the employer and senior of the company have open communication with its employees then the workers can share their issues and problems with them. If the employees have effective support of employer then this need can be fulfil in appropriate manner. Esteem needs- This level of need of Maslow's pyramid includes the needs such as self respect, esteem and others. These desires of Jack stores workforce would be satisfied by finding out the deserving workers in context of the company.For example, when the employees are 2
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rewarded for their good performance then the need of self esteem can be fulfilled. Because the employees who perform well are respected by others. Self actualisation needs- This level of motivation concept defines the needs of the workers related to growth option for self development (Osabiya, 2015). In Jack stores, these kind of needs would be satisfied by providing training and development sessions to the staff members at a specific time. It will help in making development in employees skills and knowledge and they will do their work in more effective way which help in growth of the company. Advantages- This theory of motivation is simple, common and easy to understand. It is dynamic because it presents motivation as a changing force from one extent of needs to another. Disadvantages- The major drawback of this concept is that it is very hard to evaluate the satisfaction which one gets after satisfying each level of need as it is subjective in nature because it deal with human mind which can not expected by any system and instrument. Adam's Equity theory of motivation It is another motivational theory which is applied by the organisations to increase the morale of the workforce of the firm. This concept works on the assumptions that organisation should provide equal treatment to all workforce. Jack Stores implies to assure that the inputs of the workers which are devised by them, in form of working hours, loyalty for the company and employee commitment, are met with effective outputs like reward, performance appraisal, bonus, incentives etc. For example, if the employees are loyal for the company then the management of the company provide them bonus and incentives etc. if they perform well then they are rewarded by the organisation. For instant, if the employees are benefited in term of rewarded for their good execution, their loyalty in term of bonus and working hours in term of incentives then they feel motivated. In Tesco, the management ofthe company can assurethat the workforce in Jack stores keep encouraged at all time and use their all effectiveness in the growth and development of the company in efficacious manner (Schultz and Schultz, 2015). It would apply premise of cooperative efforts on the parts of workers to deal with extensive competition in retail industry. Advantages- This concept is able to contribute to both theory and practice of motivation and also makes administrators realise that equity encourage tends to be one of the most crucial motives of the workforce of the firm. 3
Disadvantages- It is hard to measure the perception of the employees about the input and output ratio. This theory does not include all motivation components and the only personal perception is the basic consideration. CONCLUSION From the above mentioned content, it can be summarise that motivation is an important factor and component which requires to be taken in to consideration by each organisation which operating its business in a specific sector. Apart form it, it has been understood that motivation help the company in increasing and improving the morale of the workforce so that they can feel motivated and work for the development of the company in term of profit and productivity. For encouraging the employees, the management of the company can use different theories and concepts of motivation such as Maslow' need hierarchy and Adams equity theory of motivation. 4
REFERENCES Books & Journals Hitka, M. and Balážová, Ž., 2015. The impact of age, education and seniority on motivation of employees.Business: Theory and practice.16(1). pp.113-120. Kamasheva, A. V. and et. al, 2015. Usage of gamification theory for increase motivation of employees.Mediterranean Journal of Social Sciences.6(1 S3). p.77. Kearney, R., 2018.Public sector performance: management, motivation, and measurement. Routledge. Osabiya,B.J.,2015.Theeffectofemployeesmotivationonorganizational performance.Journal of Public Administration and Policy Research.7(4). pp.62-75. Schultz, D. and Schultz, S. E., 2015.Psychology and Work Today: Pearson New International Edition CourseSmart eTextbook. Routledge. Online Maslow'sHierarchyofNeeds.2020.[Online].AvailableThrough: <https://study.com/academy/lesson/the-needs-theory-motivating-employees-with- maslows-hierarchy-of-needs.html>. AdamsEquityTheory.2020.[Online].AvailableThrough: <https://www.toolshero.com/psychology/adams-equity-theory/>. 5