Student Portfolio

This portfolio includes information about the author, placement information, strengths and weaknesses, capabilities to be developed, SMART goal and action plan table.

Student Portfolio
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Portfolio 2
Table of Contents
About Me...................................................................................................................................3
Placement Information...............................................................................................................5
Strength and Weakness..............................................................................................................6
Capabilities to be Developed.....................................................................................................7
SMART Goal and Action Plan Table........................................................................................7

Portfolio 3
About Me
a) Professional Picture:
I am a student, who has done my masters in Hotel management and looking for a job
opportunity, to attain the managerial position in hotel and other food departments.
b) Professional Goal:
 My career objective is to attain the managerial position in the food departments
dealing with hotel catering services as I have experience of being worked in all types
of food departments.
 To efficiently manage my teams and initiate the team activities.
 To become a manager for a chain of hotels that is operating worldwide.

Portfolio 4
 To carry out responsibilities of being a manager starting from the role of hiring
employees and final delivery of the services to the customers.
 To survive as an efficient manager in the food industry dealing with the quality of the
food products and its timely delivery to its customers.
 To excel with the growth of the industry along with the establishment for a friendly
work environment for the employees (Cruz and Zambo, 2013).
 To ensure efficient monitoring systems in the maintenance of food supply chain
networks of the hotel.
c) Belbin Team Role:
Team plays were the major aspects of the work culture where I have worked previously
and I was an active team player and have shown my full participation in our team activities.
The skills which I learned from the Belbin team include:
a) To control and coordinate the activities of team members.
b) Team discussions regarding the future plans of the organization where I learnt how to
think in a creative way.
c) To act as an effective team player while conducting PowerPoint presentations on new
food items and its benefits for the hotel.
d) To face the upcoming challenges and twists of the company through effective
teamwork.
e) As a team organizer, attending the views and expressions of other people giving no
space to discriminations. This taught me that all the team members have got their
rights to express their feelings freely without any fear.
f) Belmin teams have taught me the leadership qualities that I have observed from the
team leaders of my organization.

Portfolio 5
g) Participating in teamwork has taught me how to guide other employees, which are the
necessary skills to be possessed by a manager.
h) Several teams were consolidated and the works were allotted to several teams on a
rotational basis. This taught me how to manage when the workload becomes high and
its distribution among several teams. Active participation in Belbin teams has taught
me the skills of management and communication which are essential components of
being a manager.
d) Summary of choosing this industry
I am a student who is too passionate about staying at hotels and travel. After my high
school, I did my graduation in business administration. I have shown interest towards the
hotel and business management because I love to stay at hotels where I used to observe the
work done by the waitress, hostess, and the hotel manager. I pursued my management studies
in the University of Vietnam and also spent a part of my time by working in a coffee shop. At
this point of time, I decided that I should kick-start my career as a hotel manager and began
to observe the activities done by my manager, Le Cordean Leu who taught me the principles
of marketing, accounting, and human resource management.
i. https://www.theodysseyonline.com/why-you-should-respect-your-host-hostess
ii. https://www.youtube.com/watch?v=ndmMzZb84vQ
Placement Information
After completing my graduation in business administration, I got placed in a hotel for
the post of the waitress. My duties are to handle the customers in a peaceful manner and
supplying them the food ordered by them. My job is to attend the customers at every table in
the restaurant and to make a note on the list of food items ordered by them.

Portfolio 6
I have the ability to handle the number of customers visiting our restaurant. My role
plays a major role in the restaurant by welcoming visitors with a pleasant smile. Currently,
my job role in the restaurant is a waitress and I try to get a job posting for the hostess. As I
gathered experience in handling the customers with patience, then I would be able to manage
the responsibilities of being a hostess who welcomes the guests to the restaurants, drives
them to the table and offer them a menu card.
Capabilities and competencies needed for the goal:
As my future goal is to become a hostess, the list of capabilities I should possess is:
 Good communication skills to give a warm welcome to the visitors.
 Ability to speak in different languages when international visitors visit the restaurant.
 Ability to build a good and friendly relationship with the guests visiting the hotel.
 Should be able to present myself neat enough to carry a smart and decent look.
 Ability to have a free interaction with the customers and the hostess must not tighten
herself in fear (Baker, 2015).
Strength and Weakness
My weakness is my communication skills and my strength is my ability to deal
strongly with the customers as I apply for the post of hostess. I can handle any number of
customers visiting our restaurant and have a quick grasp of the orders listed by my customers.
I have a quick ability to deliver the ordered products to the respective tables even I was
supposed to deliver on a dozen tables. As I lag in communication skills, I should take steps to
improve them as my ambition is to become a hostess whose major skill is to have effective
communication skills and ability to speak in a variety of languages in a fluent way.

Portfolio 7
Capabilities to be developed
To be a hostess in a restaurant, I wish I should develop capabilities of communication
and the smarter way to deal with the customers. These two capabilities are chosen as they are
required for an efficient hostess. Hostess is a person who stands first as soon as the customers
step into the restaurant. Therefore, the initial capability which I should develop is my
communication skills and must have the ability to learn the slang and language of a variety of
customers who arrive at the hotel. The second capability which I should develop is the way of
behavior with the customers. For this job role of hostess, I must develop my skills how to
present myself smart in front of the descent rich parties who step into the hotel for the first
time. The development of these smarter skills helps me to greet my customers in a smarter
way and driving them to their respective tables with a menu card and a plate of spoons (Lund,
2011).
The development of this skill plays a major role in presenting my descent and
attractive look to the customers. Therefore, I choose these two capabilities as my area of
development in order to reach my goal of becoming a hostess (Cherfi & Szanto, 2018).
SMART Goal and Action Plan Table
My smart goal is to become a hostess through the knowledge and experience I gained
from being worked as a waitress. To achieve my smart goal, some objectives are set by me.
This includes:
a) To communicate with the customers in a pleasant manner.
b) Ability to treat the customers with patience.
c) Offering them the menu card and greeting them a smart look and a decent smile.
d) Driving them to unfilled tables and offering them the menu cards and waiting for their
response (Brody, 2018).

Portfolio 8
e) Ability to welcome the customers in a successive way.
f) Keeping a hold on number of customers visiting the restaurant.
Smart goals Objectives set Capability
development
Action plans
To become Hostess To deal with
customers in a
pleasant way
To develop
communication skills
Look out for ways to
develop
communication skills
through reading
books and favorite
novels
To be smartly
dressed and carry a
decent outlook
(Tetreault, 2018).
To develop skills to
learn different
languages.
Understand the
language spoken by
people in other
countries
To maintain self-
discipline
Development of
grasping power in
quick understanding
of customer needs
(White, 2018)
Improvement of the
presence of mind and
improve the skill of
understanding the
customers
Maintain a good
rapport with the
customers
Development to dress
up in a smart way
Selection of
costumes which meet
the demands of a
hostess professional.
Treating customers
with patience.
Developing the skills
to interact freely with

Portfolio 9
the customers to have
a casual look rather
than having a tensed
look.
Action plans to achieve goals:
As my future goal is to become a hostess in my current restaurant some of the action
plans needed to fulfill my goals will be:
a) Efficient interaction with colleagues and customers to improve communication skills.
b) Keen observation on the work done by the present hostess in the restaurant and gather
knowledge from them.
c) Take sufficient practice to greet the customers with a pleasant smile and descent
handshake (Bagoury & Yousef, 2018).

Portfolio 10
References
Bagoury, S. M. E., & Yousef, A. H. A. (2018). Sustainable Development Goals and Smart
Settlements; Linkages. SSRN Electronic Journal. https://doi.org/10.2139/ssrn.3163514
Baker, S. (2015). Job Description for a Restaurant Hostess. Retrieved March 6, 2019, from
https://jobs.lovetoknow.com/Job_Description_for_a_Restaurant_Hostess
Brody, H. (2018). Futility: Definition and Goals. Perspectives in Biology and
Medicine, 60(3), 328–330. https://doi.org/10.1353/pbm.2018.0004
Chapter 8. Developing a Strategic Plan | Section 5. Developing an Action Plan | Main Section
| Community Tool Box. (2013). Retrieved March 6, 2019, from
https://ctb.ku.edu/en/table-of-contents/structure/strategic-planning/develop-action-
plans/main
Cherfi, Y., & Szántó, K. (2018). Student portfolios: not just a tick-box exercise. The Clinical
Teacher. https://doi.org/10.1111/tct.12974
Cruz, H. L., & Zambo, D. (2013). Student Data Portfolios Give Students the Power to See
Their Own Learning. Middle School Journal, 44(5), 40–47.
https://doi.org/10.1080/00940771.2013.11461871
Develop a Plan of Action with Free Templates. (2019, January 15). Retrieved March 6, 2019,
from https://www.smartsheet.com/develop-plan-action-free-templates
Goal Setting Acronyms - Three Attributes They Have in Common - Boardview. (2017,
March 17). Retrieved March 6, 2019, from https://boardview.io/blog/goal-setting-
acronyms-three-attributes-common/
Hcareers.com. (2016, December 21). Job Description For A Restaurant Hostess. Retrieved
from https://www.hcareers.ca/article/career-advice/job-description-for-a-restaurant-
hostess

Portfolio 11
Lund, J. (2011). Taylor, Counter Culture: The American Coffee Shop Waitress. Oral History
Review, 38(1), 238–240. https://doi.org/10.1093/ohr/ohr019
Tetreault, A. (2018, August 8). Server Duties: 20 Waiter and Waitress Duties and
Responsibilities. Retrieved March 6, 2019, from https://pos.toasttab.com/blog/waitress-
duties
White, M. (2018). Waitress Job Description. Retrieved March 6, 2019, from
https://jobs.lovetoknow.com/Waitress_Job_Description