Manage Copyright, Ethics & Privacy in an ICT Environment - National Australia Bank Case Study

Running head: MANAGE COPYRIGHT, ETHICS & PRIVACY IN AN ICT ENVIRONMENT
Advanced Diploma of IT project Management
Manage Copyright, Ethics
And Privacy in an ICT
Environment
Name of the Student
Name of the University
Author note:

1MANAGE COPYRIGHT, ETHICS & PRIVACY IN AN ICT ENVIRONMENT
1. Company: National Australia Bank
CC: [e-mail]
SUB: Response to Privacy Breach Complaint
Dear Sir/Madam,
This letter is in regard to the complaint that you filed on 5th November 2018. Your complaint
has been filed as 5/11/2018/NAB/001.
We have registered your complaint in the above complaint number. We are assessing all the
information you have given to us and investigation is going on. We may have to disclose the
information provided by you for investigations purpose, if necessary. It there is any requirement
to disclose the information overseas, we will discuss with you first. The privacy policy is helpful
to describe the process of collecting as well as using personal information. The access to and
utilize of the process consisting of personal information.
Community services policies and procedures is one of the organizational policies followed by the
employees of an organization. Under the policy, there is a clearly defined procedure to detect and
updating the Community Resource Index so that the employees are aware of the services that are
available. However, it is important to provide a guideline for the case referencing and referral
protocols consisting of the process that the referrals need to be developed and the type of
information, which can be shared with the services as well as ongoing roles and responsibilities
of the services with the client. In addition, a policy for the extent of client information can be
kept after the clients. These are involved with service. For instances, multiple governments
generate outline of the legal demands for the employees related to storing as well as maintaining
information.

2MANAGE COPYRIGHT, ETHICS & PRIVACY IN AN ICT ENVIRONMENT
Generally, when a private security breach occurs, an employee or the complaint needs to send a
complaint to the concerned organization which has been laid down by the office of OAIC(office
of the Australian Information Commissioner) which is guided by “The Privacy Act 1988” and
other legislation of the Government of Australia. The privacy policy has outlines the process of
managing personal information as well as safeguard privacy pursuant to the Privacy Act 1998 as
well as Australian Privacy Principles. The policy can provide an easy process of understanding
the summary of personal information and the projects. After filling, there is a waiting period of
30 days for the action and reply of the organization after which you can directly take your
complaint to the OAIC.
As of now, you will have to wait for further communication. I would also like to appreciate your
gesture of communicating with us on behalf of our Bank.
Thanking You
Regards,
XYZ
Policy Department.
2. After referring to the privacy policy of the National Australian Bank, it has come to my notice
that, this kind of information leaking out was not thought about while formulating the policy.
Legally speaking, there was a breach of bylaws was against public viewing of the appraisal
report of any employees of the bank. Interested people can also use the employment record of the
employees for evil intent. It was also important for the Bank to secure this information. More
than breach, it has been a loss of oversight from the policy formulation committee’s side.