Negotiation and Conflict

NEGOTIATION

CONFLICT
 Conflict is a process which begins when one party
eventually perceives the other and due to this, any of the
party gets negatively affected.
 Each and every business organisation faces the problem of
workplace conflict and they have to take relative steps in
order to solve them as soon as possible to maintain and
promote harmony in the firm.
Some of them has been discussed as below:
 Incompatibility of goals and objectives
 Difference in the interpretation of facts and figures
 Major disagreement which is generally based on the
behaviour expectations

Different stages in the conflict process
Stage I: Potential opposition
 Communication
 Structure
 Personal variables
Stage II: Cognition and personalisation
 Perceived conflict
 Felt conflict