Marketing Concepts and Strategies for Nestle Breakfast Cereals in Australia
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This report provides a detailed analysis of the marketing concepts and strategies used by Nestle for its breakfast cereals in the Australian market. It covers marketing philosophy, theory, and strategy, including the marketing mix components, segmentation, targeting, and positioning strategy.
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Marketing1 Marketing
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Marketing2 Abstract The objective of this report is to enable the readers to get the detailed marketing knowledge of the chosen brand or product, ‘Nestle Breakfast Cereals’ by introducing the marketing concept, marketing philosophy, marketing theory and their application to the chosen branded product. The main assessment discussions are related to identifying, collecting, analyzing, and organizing the academic marketing knowledge for enabling the readers to understand how the marketing practitioners/ marketing professionals make the best decisions for the long-term survival and growth of the businesses. This assessment provided a broad understanding of the marketing concepts and philosophy by discussing the marketing objectives, marketing processes, marketing mix components, marketing strategy, brand positioning, segmentation, and targeting strategy, and finally, controlling for the marketing functions and operations related to the product in the Australian markets (Blythe, 2009).
Marketing4 Introduction Nestle is one of the largest foods and beverage company in the world having wide operations around the globe with its business operations in more than 190 countries with over than 450 world-class factories or manufacturing plants. Currently, it employs 339,000 employees for managing its worldwide operations in order to offer a range of foods and drinks products, like baby foods, breakfast cereals, chocolates, teas, coffees, confectionery items, ice-creams, snacks, packed fast foods, and frozen foods. But, the breakfast cereals for Nestle in the Australian market include Uncle Tobys Oats, Cheerios, Milo Duo, Fruit Bites, Nestle Nesquik, Nestle Milo, Fruity Bites,Uncle Tobys O&G, and Uncle Tobys Natural Style Muesli, and Uncle Tobys Plus, The report reviews the marketing concepts, philosophy, theory and strategy of Nestle in the UK markets for its chosen brand or product, ‘Nestle Breakfast Cereals’ (Nestle Inc. 2017). Discussions Primary Ideas- Idea A- Marketing PhilosophyIdea B- Marketing TheoryIdea C- Marketing Concepts Secondary Ideas Marketing DefinitionBuyer Decision-Making ProcessMarketing Mix Components Marketing EvolutionTotal ProductMarketing Audit Marketing ObjectivesCircles of SatisfactionMarketing Strategy STP Model of Marketing Tertiary ideas- discussed in details under the headings of each secondary idea Marketing Philosophy The marketing philosophy involves the components including the marketing definition, marketing evolution, and marketing objectives. Marketing definition-Marketing is the central function for a business organization on which other organizational functions also depend for achieving the success. According to American Marketing Association (AMA), the marketing is defined as a set of processes, activities, and institutions for creating, communicating, delivering, and exchanging the offerings that create high value to the customers, stakeholders, partners, and society at the great extent. According to Kottler, the marketing is satisfying the needs, expectation, and wants of the clients by offering them quality products or efficient service delivery. The marketing definition focuses on the key elements, like human activity, customers’ satisfaction, fulfilling their needs and wants, and exchange processes for creating customer values (CTI Reviews, 2016). Marketing Evolution- this is related to shaping the marketing practices, activities, and processes as a result of the advances in the social perspectives, the evolution of the industry, and evolution of the customers. It will be effective for creating value to the customers by making changes in the marketing mix components, strategy, and practices for Nestle breakfast cereals
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Marketing5 as per the changing customers’ buying needs, preferences, and expectations as well as adapting its business operations to the changing industry demands. From the social perspective, the businesses of Nestle should be focused on the socially responsible marketing for the benefits of the society and the community individuals(Brassington, &Pettitt, 2012). Figure 1: Marketing Philosophy (Source: Blythe, 2009) Marketing Objectives-these are strategic, financial, and communication marketing objectives that are related to maintaining its brand positioning and attaining the sustainable competitive advantage for the breakfast cereals in the Australian markets that are following as:- 1. To increase the sales revenues by 25-30% and profit margins 15-20%, and reduce costs by 20-25% for Nestle Branded Cereal items 2. To increase the brand awareness and loyalty of the customer into the brand through effective communication to attract the customers, to generate auto sales along with the repetitive purchase, and maintain long-term relationship with them 3. To strengthen e-commerce operations for facilitating the e-business in order to determine the high growth businesses with fewer efforts and less time wastage 4. To beat the competitive strategy of Kellogg, Freedom Foods, and Carman’s Fine Foods for maintaining and sustaining the top position in the Australian markets (Buttle& Makin, 2015) 5. To make huge investment into the marketing research, development programs, and promotional activities to greatly promote its branded products across the Australian markets 6. To achieve operational excellence, product leadership, and customer intimacy Marketing Theory The marketing theory for Nestle breakfast cereals includes three mega marketing concepts or components- buyer-decision making process, the circle of satisfaction, and the total product. Figure 2: Marketing Theory Elements
Marketing6 (Source: Dr. Fanning, 2015) Buyer decision-making process- It depends upon the product quality, value, brand reputation, pricing, product availability, their buying behaviors and perceptions toward the brands, and consumption pattern. The buyer decision-making process will consider 3 time zones for influencing the buying behavior characteristics of the buyers (Dr. Fanning, 2015). These include purchasing behavior (attitudes and perceptions of the buyers for searching of brands, estimating the risks and purchasing the alternative products, undertaking the cost-benefit-risk analysis, and selection), product delivery (experiencing, assessing the delivery experiences), and post- purchase behaviors (reflection or evaluation on the post-purchase or post-delivery evaluation). Figure 3: Factors for Satisfaction (Source: Jobber, 2012) Total product- the total product for Nestle breakfast cereals involves three parts including the product considerations (nature, design of product, consumers for this, consideration of factors while designing, developing or buying the product), product layers (the core aspects, like design, expectations from the products, and differentiation from the competitors), and product components, like (goods or services, ideas, people, processes, place, or prices, product perishability, product leadership, delivery duration, product uniqueness).
Marketing7 Circles of satisfaction- It will include the degree of interaction between the buyer and seller and ability of the product to satisfy the customers’ wants and needs through the high quality, valued, and efficient customer service delivery.The circles of satisfaction for Nestle breakfast cereals include the ideal, acceptable, equitable, predictive outcomes of the core product. 5-Gap model could be used to improve the customer satisfaction by identifying the gaps, like the knowledge gap, the delivery gap, the communication gap, the product standards gap, and the total gap because of the differences in the actual outcomes and expected outcomes for the selected product (Hunt & Bush, 2011). Figure 4: Consumer Decision-Making Process (Source: Hunt & Bush, 2011) Marketing concepts The marketing concepts involve three categories including the production concept, selling concept, and the marketing concept. The marketing philosophy concepts are related to providing the sufficient knowledge and information of the marketing objectives, situational market analysis, marketing mix components, segmentation, positioning, and targeting strategy, product leadership, and strategies for providing the competitive advantage for Nestle breakfast cereals. Figure 5: Marketing Concepts
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Marketing8 Marketing Mix Components- 7Ps Marketing model Nestle is one of the largest nutrition foods companies in Australia as well as in the rest of the world. It is one of the world’s largest selling FMCG brands for breakfast cereals through the wide in-housing production and distribution of the breakfast cereal items. The marketing mix components are aimed at maintaining and sustaining the top positions for Nestle branded breakfast cereals in the Australian markets. The marketing mix components for Nestle Breakfast cereals in the Australian marketplace include 7Ps- products, price, place, promotion, people, processes, and physical evidence that are following as:- Figure 6: 7S Marketing Mix Components (Source: Richter, 2012)
Marketing9 Products- Nestle is the most successful nutritional foods brand in Australia that offers a wide range of the breakfast cereals items in the Australian market including Uncle Tobys Oats, Uncle Tobys Cheerios, Fruit Bites, Milo Duo, Nestle Milo, Nestle Nesquik, Uncle Tobys O&G, Uncle Tobys Plus, and Uncle Tobys Natural Style Muesli. The product development strategy for Nestle Breakfast cereals is the customer-centric that focuses on meeting the nutrition and quality needs of the customers by providing the healthy, quality, nutritional, and wide range of breakfast cereals. Nestle breakfast cereals are produced with the goodness of the milk, food grains, and multi-nutritional elements along with the low sugar and low salt contents (Nestle Inc. 2018). Pricing-Nestlé’s pricing strategy for its breakfast cereals in the Australian markets depend upon the competition level, market conditions, and consumer demands for each product category. The company uses different pricing strategies for its products. For example, Nestle Maggie and Nescafe are the largest selling brands of Nestle from which it earns a large amount of revenues with higher profit margins. For breakfast cereals, Nestle uses market penetration strategy for keeping good control on the markets through the offering of breakfast cereals at low or cost-effective prices that are easily affordable and in access of the average customers of the target markets. Distribution or Placement-Nestle uses the standard distribution strategy for placing breakfast cereals across the Australian markets. Nestle distribution strategy is centralized and highly concentrated to targeting the geographically dispersed areas of the targeted Australian markets. The placement strategy for Nestle breakfast cereals is identified from a typical distribution flow- Manufacturer >> Confectionery & Foods agents >> Distributors >> Retailers >> Consumer Manufacturing >> Bulk Buyers >> Consumers Nestle uses the multiple sales channels and distribution networks for the distribution of the breakfast cereals in the Australian markets. It offers the selected product category (breakfast cereals) through the supermarkets, grocery or retailing stores, medical shops, authorized distributors, or sales agents. The company will also be targeted on the online sales or e- commerce operations through the top e-commerce sites, like Amazon, Woolworths and others (Payaud, 2013). Promotion- The promotional strategy of Nestle for its breakfast cereals is based on creating the high brand awareness and customer loyalty for the breakfast cereals items. It uses social media marketing, print media advertising, sales promotion, and other promotional campaigns to promote its breakfast cereals across the Australian markets. The company promotes the branded breakfast cereals through social media posts, digital advertising (brand ambassadors, TV advertisements), and print media advertising (publishing newspaper, magazines, brochures, and templates). The e-commerce offering is aimed at enhancing the online customer relationship in order to persuade the customers for the repeat purchase. People- Nestle is a high valued brand with high market positioning that employs the skilled, talented, and experienced marketing personnel to conduct the customer surveys, analysis of the marketing conditions and competitors’ strategy, and promotional efforts for creating the brand awareness and customer loyalty through the integrated promotional efforts. The company employs the potential marketing staffs who can deliver an efficient customer service delivery through the integrated promotional efforts(Lancaster &Massingham, 2010). Processes-The processes are ways for delivering the breakfast cereals to the customers in the targeted Australian markets. The marketing processes of Nestle are lined with offering the superior customer services through the product offerings in the high quality and sufficient nutrition for achieving the objectives, like high customer acquisitions and retention, good customer service experience, and long-term customer relationship. The marketing processes for Nestle breakfast cereals include the situational marketing, segmentation, targeting, and
Marketing10 positioning, market analysis, product development, conducting customer survey, and implementation of the marketing plan (Richter, 2012). Physical layouts-these are physical evidence to offer the branded breakfast cereals in the wide range for offering to the customers across the Australian markets. Nestle offers its breakfast cereals through the retail stores, supermarkets, and dealers’ stores for the delivery to the consumers. Marketing Audit Situational Analysis of Nestle breakfast cereals in the Australian marketing SWOT Analysis Nestle is the world-renowned company for a range of FMCG brands along with the high brand positioning for its breakfast cereals. The SWOT model is referred to strengths, weaknesses, opportunities, and threats for accessing the current market position on Nestle cereals in the Australian Foods Industry. The SWOT analysis for Nestle breakfast cereals is identified from the following table:- Strengths- The high market share, global brand positioning and diversified product portfolio in Australia One of the most admired FMCG companies in the world Wide global presence and global networks with suppliers and vendors The leading health and nutritious company with the richness of the nutritional elements Extended product lines, in-housing production, R&D teams, and global business networks Weakness- oInconsistency in maintainingthe quality of the breakfast cereals oCriticism facing because of Maggi controversial issues that ruined its brand reputation oMisuse of Child labor oStiff competition from other breakfast cereals oIssues related to the quality contents in the breakfast cereals oThe lack of high level of innovation due to the most of the repetitive cereals (Nestle Inc. 2018) Opportunities- Opportunity to grow businesses through expanding the product varieties Hoping for increasing the sales volumes and market share because of growing demand for the nutritional cereals Strategic alliance or partnerships with other FMCG companies, like Woolworths, Aldi, and Coca-Cola Expansion of the businesses into the rural areas for developing profitable markets Threats- Political interferences and legal barriers Increased industry competition can cause for less profitable markets Increasing labor rates and costs of raw materials can lead to tighter margins Increasing demand for the health conscious and organic foods products can decline the demands of the breakfast cereals items
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Marketing11 Porter’s five forces analysis- This strategic positioning tool is used to analyze the brand positioning of Nestle breakfast cereals in the Australian marketplace. This strategic model comprises five forces including the industry rivalry, the bargaining power of buyer, supplier power, the threat of new entrants, and the threat of the substitutes. All these five forces will assist in developing the marketing planning and strategies accordinglyafter analyzingthe competitive market position of Nestle in the Australian FMCG markets. Figure 7: Porter’s five forces (Source: Nestle Inc. 2017) Industry Rivalry- this is high for Nestle breakfast cereals because of facing the stiff competition from the competitive cereals, like Kellogg’s, Carman’s Fine Foods, Woolworths, Freedom Foods, Dorset Cereals, and others. There are several supermarkets, hypermarkets, express stores, superstores, and other retailing grocery stores that offer the branded breakfast cereal foods in the Australian markets for creating the high competitive rivalry for Nestle Breakfast cerealson the product development and pricing issues Buyer’s power- this is high for Nestle breakfast cereals because Nestle is a highly recognized brand that is widely known across the Australian markets. Nestle has a large customer base and high customer paritybecause of large access in the Australian markets. Supplier’s power- This is also high because Nestle is one of the biggest suppliers/ FMCG providers for the nutritional breakfast cereal goods in the Australian markets through its own in- housing production, manufacturing plants, R&D facilities, and multiple sales channels for supplying a range of the breakfast cereals. It has good supplier relationship for purchasing the raw foods, like food grains, milk products, fruits, and other cereal contents (Witcher and Chau, 2010). The threat of new entrants- this is low/moderate for Nestle breakfast cereals because of facing the stiff competition from new FMCG firms that are emerging/entering into the Australian markets with new brands of the breakfast cereals. There is less possibility of facing the close or stiff competition by Nestle from the breakfast cereals of new firms.
Marketing12 The threat of Substitutes- the impact of this force on Nestle Breakfast cereals is low because of low possibility of replacing the established operations of Nestle with the successful markets for the breakfast cereals worldwide. The substitute brands are available in the market but not the high level of threat from these for Nestle cereals as it has good experiences of 100 years for the successful conduction of the businesses(MCDONALD & WILSON, 2011). Marketing Strategy- Porter’s generic strategic modelis used by Nestle to attain the significant competitive advantage in the highly competitive Australian FMCG industry. This strategic model comprises three strategies including the product differentiation, cost leadership, and focus strategy to ensure the sustainable competitive position for Nestle Cereals in the industry. The product differentiation strategy of Nestle is aimed at reformulating or differentiating the breakfast cereals by ensuring the high quality prospects, nutritional contents, and uniqueness for creating value to the customers. Its product diversification strategy is highly focused on adding the nutritional and quality contents, like milk, fruits, foods grains, natural contents and calories substances with low quality of the harmful contents (salt, sugar, or other toxic contents in its breakfast cereals) for meeting the nutritional supplementary needs of the health-conscious consumers. The cost leadership strategy of Nestle for the cereals is highly focused on offering at cost-effective or competitive prices that are affordable to the average consumers (Slide Share, 2015). Nestle keeps lower prices than the competitive cereals along with the discount offers or cost-cutting prices for attaining the significant competitive edge over the competitive brands for the breakfast cereals. The focus or niche strategy of Nestle is aimed at the large geographical access to focus on meeting the needs, interest, and expectations of the different customer segments across the Australian markets. STP model of Marketing Market Segmentation, positioning, and targeting strategy Nestle is a highly recognized FMCG brand that is well known for producing and offering a range of breakfast cereals in different packaging across the Australian markets. The segmentation strategy of Nestle for the breakfast cereals is aimed at developing the profitable customer segments across the Australian markets. It uses demographic, geographic, and behavioral segmentation bases to segment the targeted Australian market into subgroups of the consumers and offer them breakfast cereals products that best suit their buying preferences, needs, and expectations. Nestle uses the demographic segmentation to creates different customer segments based on the demographic variable, like age groups, family size, background, income distribution and disposable income of the customers. While, the behavioral segmentation will segment into the customer groups based on the lifestyles, buying behaviors, and perception of the consumers toward the branded breakfast cereals. The geographical segmentation segments the targeted market based on the geographically dispersed areas or diverse geographical locations to create different customer segments (Selligent, 2016). The targeting strategy of Nestle for its breakfast cereals is aimed at targeting the different categories of the customers by satisfying their needs, wants, demands, and quality expectations through offering the high quality and nutritional foods items in the form of breakfast cereals across the high growth potential Australian markets. The targeted segments for Nestle are identified from the behavioral, demographic, and geographic segmentation bases. For example, the company uses age groups as demographic segmentation base for offering the different breakfast cereals as per the buying needs, expectations, and demands of different age group customers, like 5-14 years group, 15-34 age group, 35-59 age group and above 59 age group. Nestle uses the target segmentation strategy for establishing higher loyalty with the targeted lifestyle customers and makes changes in the product quality for suiting to the different lifestyle customers (Tadajewski, 2009).
Marketing13 The perceptual mappingis a graphical positioning tool used to analyze the position of Nestle breakfast cereals in the Australian markets through the high customer perception and reactions of the customers toward the brand reputation of Nestle Breakfast cereals while compared to the competitive cereals brands, like Kellogg’s, Carman’s Fine foods, Freeman Foods, Sanitarium Cereals, and others. The perceptual mapping will be aimed at positioning Nestle branded cereals at the top position in the Australian markets through the positive customer responses, high perceptions, and loyalty in comparison to relatively competitive branded breakfast cereals(Nijssen, &Frambach, 2011). Perceptual Mapping for Nestle Breakfast Cereals High Price ▪Woolworth▪▪Carman’s Fine Foods Kellogg’s Rice Bubbles▪Nestle Uncle Tobys Nestle Cheerios Kellogg’s Popo Crops Low QualityHigh Quality ▪Kellogg’s Fruit Loops ▪Sanitarium Cereals Low Prices Conclusion From the above discussions, it can be concluded that Nestle is one of the biggest foods health nutritioncompanies in Australia that offers a range of breakfast cereal items across the Australian markets. The marketing concepts, theoretical perspective, and philosophy were described for Nestle Breakfast cereals to get sufficient knowledge related to the selected product. The PreSent model analyzed the grouping of information and sharing of ideas for repetition of the persuasive message. It will assist in enhancing the recall an understanding to prepare an outline, provide a convincing argument, and draw conclusions on the product matters. The product positioning, segmentation and targeting strategy for Nestle Company were identified. The marketing objectives for Nestle Company were set to determine the future industry growth prospects along with this the target customer segments including the demographic, behavioral, and geographicfor the chosen brand.
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Marketing14 References Annual Report, Nestle (2014).Nestle Annual Report. Retrieved From: http://www.nestle.com/aboutus/annual-report. Blythe, J. (2009).Principles and Practice of Marketing. Australia: South-Western: Cengage Learning. Brassington, F. &Pettitt, S. (2012).Essentials of Marketing: 3rd Ed. Harlow: Pearson. Buttle, F. & Makin, S. (2015).Customer Relationship Management: Concepts and Technologies (3rded.). Milton Park: Routledge. CTI Reviews (2016).Strategic Marketing, Creating Competitive Advantage: Business, Marketing. UK: Cram 101 Textbooks Reviews. Dr. Fanning, S. (2015).The Marketing Concepts (e-book) 3rded.Retrieved From: file:///C:/Users/subh/Downloads/Marketing%20e-book%20(2).pdf. Hunt, D.S. & Bush, F.R. (2011).Marketing Theory: Philosophy of Science Perspectives. Australia: Marketing Classics Press. Jobber, D. (2012).Principles and Practice of Marketing. USA:McGraw-Hill Education. Kotler, P. & Armstrong, G. (2013).Principles of Marketing. London: Prentice Hall. Lancaster, G. &Massingham, L. (2010).Essentials of Marketing Management. Sydney: Taylor and Francis. MCDONALD.M. & WILSON, H. (2011).Marketing Plans: How to Prepare Them, How to Use Them.7th Ed. Manchester: John Wiley& Sons. Nestle Inc. (2018).Nestle: Good Food, Good Life. Retrieved From:https://www.nestle.com.au/. Nestle Inc. (2017).Nestle Breakfast Cereals.Retrieved From: https://www.nestle.com.au/brands/breakfast-cereals. Nijssen, J.E. &Frambach, T.R. (2011).Creating Customer Value through Strategic Marketing Planning: A Management Approach. Melbourne: Springer Science& Business Media. Payaud, A.M. (2013).Marketing Strategies at the Bottom of the Pyramid: Examples from Nestlé, Danone, and Procter & Gamble.Retrieved From: http://onlinelibrary.wiley.com/doi/10.1002/joe.21533/abstract. Richter, T. (2012).International Marketing Mix Management: Theoretical Framework, Contingency Factors and Empirical Findings from World-Markets. Canada: Logos Verlag Berlin Gmbh. Selligent (2016).How Customer Segmentation methods Personalize Experience.Retrieved From:http://www.selligent.com/content/segmentation-methods. Slide Share (2015).Marketing Strategy of Nestle.Retrieved From: https://www.slideshare.net/BabaChaudhry/marketing-strategy-of-nestle-ppt. Tadajewski, M. (2009).‘Eventalizing the Marketing Concept’Journal of Marketing Management. Vol. 25(1), pp. 191-217. Witcher, J.B., &Chau, S.V. (2010).Strategic Management: Principles and Practice. USA: Cengage Learning CMEA.
Marketing15 Appendices Appendix 1 [Present]3 Model [Present]3 Primary IdeasBreak Primary Ideas into Secondary Ideas Arrange Tertiary supporting ideas under subheading of the secondary ideas Repetition enhances recall and Understanding Abstract Discussion Conclusion
Marketing16 Appendices 2: [Present]3 Model structure 1 2 3 Title Marketing Consultancy for Nestle Abstract The objective of this report is to enable the readers to get the detailed marketing knowledge of the chosen brand or product, ‘Nestle Breakfast Cereals’ by introducing the marketing concept, marketing philosophy, marketing theory and their application to the chosen branded product. The main assessment discussions are related to identifying, collecting, analyzing, and organizing the academic marketing knowledge for enabling the readers to understand how the marketing practitioners/ marketing professionals make the best decisions for the long-term survival and growth of the businesses. This assessment provided a broad understanding of the marketing concepts and philosophy by discussing the marketing objectives, marketing processes, marketing mix components, marketing strategy, brand positioning, segmentation, and targeting strategy, and finally, controlling for the marketing functions and operations related to the product in the Australian markets (Blythe, 2009). Discussion Secondary Conclusion From the above discussions, it can be concluded that Nestle is one of the biggest foods health nutrition companies in Australia that offers a range of breakfast cereal items across the Australian markets. The marketing concepts, theoretical perspective, and philosophy were described for Nestle Breakfast cereals to get sufficient knowledge related to the selected product. The PreSent model analyzed the grouping of information and sharing of ideas for repetition of the persuasive message. It will assist in enhancing the recall an understanding to prepare an outline, provide a convincing argument, and draw conclusions on the product matters. The product positioning, segmentation and targeting strategy for Nestle Company were identified. The marketing objectives for Nestle Company were set to determine the future industry growth prospects along with this the target customer segments including the demographic, behavioral, and geographic for the chosen brand. Primary Idas [A] Marketing Philosophy Primary Idea[B] Marketing Theory Tertiary Evidence High brand Reputation in Australia Diversified product portfolio Highly Research & Development efforts Latest production technologies, labs, and large number of labors Tertiary Evidence Positioning in top foods brands in the world Skilled and Experienced Marketing Personnel having skills and capabilities Developing marketing plan and strategy Effective marketing decisions Primary Idea [C] Marketing Concepts Secondary Ideas 1.Marketing Definition 2.Marketing Evolution 3.Marketing Objectives Secondary Ideas 1.Buyer Decision- making process 2.Total Product 3.Circles of Satisfaction Secondary Ideas 1.Marketing Mix Components 2.Marketing Strategy 3.Marketing Audit 4.STP model of Marketing