NHS Self-Appraisal and Team Dynamics in Health and Social Care

This assignment explores self-appraisal in NHS, continuous professional development, and collaborative team dynamics in health and social care. It emphasizes the importance of teamwork and individual performance in delivering quality care services.

nhs
Health and Social Care

Table of Contents
INTRODUCTION..........................................................................................................................3
TASK 1 SELF-APPRAISAL FORM..................................................................................................4
TASK 2 – CONTINUOUS PROFESSIONAL DEVELOPMENT.........................................................11
TASK 3 –COLLABORATIVE TEAM DYNAMICS JOURNAL...........................................................14
CONCLUSION............................................................................................................................18
REFERENCES.............................................................................................................................19
APPENDIX.................................................................................................................................20
2

INTRODUCTION
Self-appraisal being in the health and social care services becomes a way to evaluate a
person’s own performances, strengths and weaknesses for the improvement of NHS
services of the UK. In this assignment, my role would be as an NHS staff member is really
being critical to evaluate the diverse contrasts for preparing my self-appraisal form. Being in
the social care sector we should be well aware of the responsibilities of the sector. This
assignment is being made with a view to assessing an understanding of own responsibilities
and performance in the social care workplace. The skills required for making the
performance appraisal are exchangeable, relational, communication and leadership skills. It
is one of the important responsibilities of NHS service provider to serve with the excellent
services and superiority care to the service user.
3

TASK 1 SELF-APPRAISAL FORM
Name:
Job Title: Care Worker or Assistant
Organisation: NHS
Date at work:
Time: 38 hours a week
TABLE 1
Column A
Key
responsibilities
at work and
Performance
objectives at
work
[AC1.1]
Column B
Evaluate your
own
effectiveness
against your
objectives
[AC1.2]
Column C
Make
recommendations
for your own
improvement.
[AC1.3]
Column D
Effective
motivational
techniques
you use at
work
[AC1.4]
Column E
Communication
skills needed at
work
[AC2.2]
Being a care
worker the
foremost
responsibilities
are supporting
people with
various aspects
of their routine,
it involves
social as well as
physical
activities,
providing
delicate care to
them, motion
and mealtime.
Primarily,
Communication:
Good at making
communication
with several
people in the
suitable manner
and situation,
developing
effective
communication
through
communication
skills, managing
barriers to
them.
Personal &
people
Being a part of
NHS as a care
assistant, I need
to develop the
usage of medical
devices (e.g.
hearing aid loops)
and information
technology used
in the home-
based health care.
Adopt the
motivational
strategies that
help in
providing
career
development
opportunities,
ensuring
enough
compensation,
and develop
positive
workplace
along with
helpful
supervision.
Through making
changes in the
surroundings
the
communications
barriers could
be removed for
example,
through
removing poor
light it is easy to
have a non-
verbal
communication.
Developing a
deep
understanding
4

Performance
objective is to
have
performance in
line with the six
essential
dimensions of
the KSF
(Knowledge
and Skills
Framework) of
NHS this should
be achievable
in coming one-
year time span.
development:
Doing job better
as per KSF
guidelines
discussing it
with the
reviewer and
identifying
learning needs,
producing
personal
development
plan before
them, active
participation in
learning
activities and
proper
evaluation of
the
effectiveness of
such
participation for
overall
development at
the job.
Health, safety
and Security:
acting in the
manner to have
consistency with
the policies,
Getting
knowledge
that there is a
scope in care
worker’s
career would
be the critical
factor in
motivating a
care assistant
and helpful to
meet out the
ever-changing
medicinal
needs of their
patients and
service user.
Improving job
opportunities
that may be
contributing to
the NHS
hierarchy or
providing the
capability to
learn
something new
is one of the
pointers for
occupational
satisfaction.
of the
preferences and
language needs.
For example,
patients
impacted from
communication
disabilities
(suffering from
autism,
disabilities or
any type of
sensory
impairment) are
difficulty in
making
communications
for which we
need to adopt
suitable
communication
strategies and
develop the
appropriate
skills needed.
5

procedures, and
legislation to
maintain
security, safety,
and health.
Supporting to
maintain an
environment
that minimises
risks and
reporting
emergency
issues in relation
to safety,
security and
health of the
people.
Service
improvement:
Discussing the
changes to be
made in own
practice along
with the reasons
with the
supervisors,
adapting with
own agreed
practice with
any needed
support,
carrying out
With the help
of career
planning at the
individual or
organisational
level, the care
assistants
learning and
occupational
commitments
got increased.
6

activities for
service
evaluation,
giving views for
improvement in
services to right
person, alerting
managers
through any
adversely
affecting
strategies or
policies to the
service users or
the public.
Quality:
compliance with
the procedures,
policies and
legislation as
well as
additional
quality styles
required for
performing
work.
Equality and
diversity: acting
in the manner
that recognizes
and respect
people’s
7

choices,
preferences and
beliefs, value
individuality of
people, admire
diversity.
Considering the
needs of the
service user or
your clients
first, report on
duties& other
assessments,
observing
medical
situations and
conditions,
supporting
clients in their
immediate
needs like
washing,
wearing, eating
and keeping
cleanliness and
hygiene,
conduct
entertaining
activities with
service users.
Eliminating
Focusing on the
clinical tasks for
the achievement
of the core
objectives.
Performing well
with various
clinical tasks by
following the
guidelines and
protocols for
measuring pulse
rate, visual
acuity, blood
pressure,
temperature,
body mass index
etc.
Developed
understanding
of long-term old
diseases and
conditions
involving their
treatments,
Being a care
worker of NHS
health community
I should engage in
the training and
development
programmes
conducted from
time to time. This
will promote
learning and
greater
understanding of
the others role
and reduced
duplication and
impacts on
people’s
perception of
care.
Ensuring the
care workers
or assistants
will be another
motivation as
they feel safe
at the job place
and also affect
their
productivity
and decision to
present in the
workplace. This
can involve
providing care
workers with
the safer and
more pleasant
workplace.
Try to speak
very clear and
slow and if
needed listen
carefully. In
situations where
we need to
work with the
person having
hearing or
listening
disability, we
need to speak
slowly, rephrase
things, or even
repeat
sometimes.
8

early deaths,
support people
to recover with
illness or
wound and any
old disease,
providing
facilities and
services which
ensure the
positive image
of NHS in
people’s mind,
proper
treatment of
people with
adequate care,
support,
cleanliness, and
safety
precautions.
diagnostic
intrusions and
care principles&
own
management.
Giving support
and
information to
families of
people within
care,
maintaining
medical history
and records,
reviewing
patient’s
Preparing and
developing an
understanding
of the well-being
and health
dimensions.
Promoting and
preventing any
adverse or
harmful effect
on the well-
Being a care
assistant I should
be aware of the
local
arrangements
(other HSC service
providers) for
other services and
understand its
function that
might be required
To motivate a
healthcare
worker it is
necessary to
have optimistic
management
protocols as
well as
excellent
supervision
this could be
Being a
healthcare
assistant we
need to have
good
communication
skills like – skill
to keep a talk
on-going, usage
of listening skills
to develop
9

performance
during the care,
taking part in
training to
enhance
knowledge.
Setting a
transparent
object that
really helped
people in doing
their care.
Make sure that
patients are
getting the high
quality of care
every single
time with
safety, care,
support and
effectiveness.
(see S.M.A.R.T.
form in
Appendix)
being or the
health of the
people.
Supporting in
the care
planning and
assessment of
people’s well-
being and health
needs.
Diagnosing and
reporting the
conditions when
there are well-
being and health
protection
needs.
for providing
health care
services.
done by
developing
overall
managerial
quality.
proper
understanding,
conduct
conversations
and ask
questions,
comprehend
cultural
diversities and
understand
their impact,
develop non-
verbal
communication
skills especially
to deal with
clients of
physical or
mental
disability.
10

TASK 2 – CONTINUOUS PROFESSIONAL DEVLOPMENT
TABLE 2
6. Solutions to problems and
Strategies for solving
problems
[AC4.2][AC 2.1]
7. Evaluate Tools and
Methods for developing
solution
[AC4.1]
8. Time management
Strategies
[AC2.3]
Problems
1. Less aware about the
medical devices usage
2. No alertness about the
other local arrangements
(other healthcare service
providers) required in the
3. Not conscious regarding
various learning and
development programmes
4. Less acquaint with the
information technology in
the healthcare sector
Strategies used to solve
problems
1. With the help of mobile
HSC technologies the critical
health issues have become
more cheap and affordable.
With the help of this new
mobile health solutions our
proper of being less aware
with medical devices got
lessen.
For evaluating and analysing
own performance and
experiences the following
tools are used:
1. Own performance
assessment: I would try to
analyse my own
performance based on
various aspects and try to
found out the various
restrictions and errors that
are affecting the
performance. All this could
be ascertained by
assessment of overall
personality and various skills.
2. Emotional psychological
skills and development
check: With the use of online
psychological and
development tests I would
inspect check my
performance.
3. Feedback from others:
As a care assistant, the
foremost skill an individual
should possess is to have
good time management for
which adoption of various
time management strategies
is required. The strategy
could be to start the day
with the clear focus this will
save the time and effort.
Making a list of dynamic
tasks and activities you need
to perform in the whole day
and then updating it when
required.
Focus on the priority and
high-value tasks that need to
be performed first instead of
doing small unimportant
activities first.
There is a need to stop
procrastinating things this
could be achieved by
creating and maintaining
11

2. Being a part of health and
social care industry of UK by
attending various medical
conferences and workshops
conducted by local and other
voluntary service provider of
the industry we could get
acquaint with them that will
help to develop our
readiness in any complex
situation of health care to
handle when required.
3. To be well acquaint with
the training and
development programmes
conducted from time to time
communicate with team
members about such
programmes and develop a
group of that will timely
make aware of such training
and learning programmes.
4. In health sector, it is very
important making quality
decisions and having right
information at right time.
The use of information
technology those become an
imperative part to learn in
this sector. Through various
online training this could be
With the feedbacks of team
members, colleagues and
other people in the process I
would measure my
performance and make
relevant changes required to
achieve my performance
objectives and professional
goals.
4. Combined tools: I would
try to evaluate my tasks and
performance using a
combination and mixture of
all tools and then bifurcate it
with the help of outcomes of
the tests conducted. The
negative responses to the
feedback, own performance
assessment and results of
tests are undertaken to be
solved on superiority.
outside commitments or
deadlines with ourselves.
A caretaker or assistant is a
multi-tasking person but
when it comes performing
tasks with efficiency every
individual could do one work
at one specific time. So, it is
necessary to limit multi-
tasking.
12

learned easily.
10. Evaluate the impact of
implementing Strategies on
the business [AC4.3]
1. Strategies if implemented
properly helps in problem-
solving and also enhance my
care services for the service
users, and also makes me
enough capacity to perform
my tasks effectively.
2. With the help of time
management strategies, I am
enough capable to work in
case of emergencies and
uncertainties that will make
me more confident and to
cope up with any adverse
situation with the clients of
home care.
3. Improved personality with
good communication skills
would provide me with extra
confidence and develops my
learning that would be more
helpful to gain people’s
trust.
4. Knowledge of information
technology in the medical
field becomes a support to
finally deliver my services
and on the timely basis.
13

14

TASK 3 –COLLABORATIVE TEAM DYNAMICS JOURNAL
TABLE 3
10. Team Roles Your observations
[AC3.1]
11. Team dynamics
[AC 3.2]
12. Suggestions
[AC3.3]
Duties of team
members – Team
leader, Senior &
junior Nurses and
care worker or
assistants
1. Team Leader is the
head of the
department to
provide home care
services.
Being a part of the
team of social care
sector I have
observed that my
team lead and other
support staff
members have
performed their
roles and duties in
efficient and timely
manner whenever
needed. They are
well acquainted with
the service user
needs and hence
deliver them with
the adequate and
needed services. The
team lead is very
expert in inspecting
the needs and
preferences of the
clients and serves
them with all the
services of their
need. He always
The problem of
coordination among
team members has
affected the team
dynamics of the
whole team. The lack
of coordination
among the senior
staff members and
the junior nurses is a
problem seen here.
It is being observed
that lack of
coordination and
team dynamics have
affected the working
in a manner where
the clients could
suffer and it is just
because the senior
team members have
gained it through
their decades of
experience and they
are working with
close immediacy.
From various
observations, it is
suggested to have
informal meetings
between the team
members so that
they are open with
their views about the
problems they are
facing. This would
help to develop the
coordination among
the team and also
eliminates the
communication gaps
that were existent
earlier.
15

follows the
government
regulations and
guidelines in the
social care service
and serves the
society with the NHS
extraordinary
services.
This need to be
penetrated in the
junior level team
members also. This
could be achieved
through the help of
various
developmental and
orientation programs
conducted for the
junior staff members
to attain professional
success in their
career. Also, make
the new team
members learn and
understand the
importance, need for
strategies to attain
coordination. To
have a solution for
these open and
informal meetings
could be conducted
where issues relating
to workplace issues
could be discussed
with one another
and draw with some
possible solutions.
2. Senior nurses are
having expert
It is observed a few
times that there was
The next problem is
the communication
Another suggestion
is to do timely
16

knowledge and
provide guidance to
junior nurses for the
patient’s health care.
Junior nurses are
serving the routine
works and
documentation for
the medicinal
prescription.
resistance in the
workplace among
the team members
at several occasions.
gap among the team
members and it is
being observed that
whilst transferring
duties to one
another during the
working hours there
are several gaps and
information are
being missed to be
delivered to another
person. This gap
would create the
conflict and results in
wastage of time of
other team members
to gather the
relevant information.
performance
appraisal of the staff
and team members
so that could be
connected with their
performance and the
performance
appraisal could be
done with the help
of 360-degree
method of
performance
appraisal. This would
generate a
developing
behaviour in the
team member’s
attitude.
3. Social care
workers or assistants
try to support the
patient in making
movements and
assist them in their
work of immediate
needs.
It is also being
observed sometimes
that there are
communication gaps
and confusions in the
designated roles and
responsibilities of
the team members.
It is being observed
that junior nurses
are not confident
with their duties at
the workplace which
will be dealt with
This problem of
communication gap
could be avoided
using a stringent
documentation
procedure for the
records and
information
retention of the
patients and clients.
By developing the
special procedures
and approaches to
transfer the duties
Team members
should focus on the
cleanliness and
hygiene at the
workplace and at
care homes as well.
This could be
performed by
dressing uniform at
the workplace, usage
of gloves, dustbins
and other hygiene
equipment. The
confidentiality of
17

complaints from the
care homes
sometimes. Except
for these issues,
there is no major
problem observed
during the work and
hence it is a good
experience to work
in a team.
Therefore, it is
important to make
improvements in this
area and take
necessary steps to
cover it up.
from one another. personal information
of clients should be
on priority as it is
because of them the
social care sector is
achieving this height
of success.
18

CONCLUSION
In the end, it is well to conclude that health care sector needs an efficient workforce to
enhance performances of organisations like NHS. The employees of the NHS are competent
enough to deliver their services that could also be enhanced using various self-appraisal and
performance appraisal techniques. This report serves the significance of teams in the social
care and their roles to be played as the servant of the society. Being a social care worker
and assistant I have tried to execute all of my roles and responsibilities during this one year
of my career and also learn a lot many things at the workplace and still find room to learn
more in the coming journey of my professional social care career. With so many
observations during this tenure, I have concluded that there is a different and vital role of
every career planning and development programs and also makes suggestions to improve
the NHS services with its proficient staff people who are serving the society at very large
level.
19

REFERENCES
1. Reeves, S., Lewin, S., Espin, S. and Zwarenstein, M., 2011. Interprofessional
teamwork for health and social care (Vol. 8). John Wiley & Sons.
2. Kinman, G. and Grant, L., 2010. Exploring stress resilience in trainee social workers:
The role of emotional and social competencies. The British Journal of Social Work,
41(2), pp.261-275.
3. Bowling, A., 2014. Research methods in health: investigating health and health
services. McGraw-Hill Education (UK).
4. Tew, J., Ramon, S., Slade, M., Bird, V., Melton, J. and Le Boutillier, C., 2012. Social
factors and recovery from mental health difficulties: a review of the evidence. The
British Journal of Social Work, 42(3), pp.443-460.
5. Twigg, J., Wolkowitz, C., Cohen, R.L. and Nettleton, S., 2011. Conceptualising body
work in health and social care. Sociology of Health & Illness, 33(2), pp.171-188.
6. Munn-Giddings, C. and Winter, R., 2013. A handbook for action research in health
and social care. Routledge.
7. Daly, M., 2011. What adult worker model? A critical look at recent social policy
reform in Europe from a gender and family perspective. Social politics: international
studies in gender, state & society, 18(1), pp.1-23.
8. Baker, D.P., Amodeo, A.M., Krokos, K.J., Slonim, A. and Herrera, H., 2010. Assessing
teamwork attitudes in healthcare: development of the TeamSTEPPS teamwork
attitudes questionnaire. BMJ Quality & Safety, pp.qshc-2009.
9. Hall, L.M., Waddell, J., Donner, G. and Wheeler, M.M., 2004. Outcomes of a career
planning and development program for registered nurses. Nursing Economics, 22(5),
p.231.
10. Carriere, B.K., Muise, M., Cummings, G. and Newburn-Cook, C., 2009. Healthcare
succession planning: an integrative review. Journal of Nursing Administration,
39(12), pp.548-555.
11. Grote, R.C. and Grote, D., 2011. How to be good at performance appraisals: Simple,
effective, done right. Harvard Business Press.
20

APPENDIX
SMART FORM:
S.NO. TITLE
(S.M.A.R.T.)
SMART OBJECTIVES
1 SPECIFIC The performance objectives are specific with regard to 6 core
dimensions of KSF (Knowledge and Skills Framework).
2 MEASURABLE The performance goals are measurable as we look back our
performances after one year of time they achievable in that time
span.
3 AGREED &
ACHIEVABLE
My performance objectives always excite me to serve the people
and support them with my skills and knowledge and hence they
are agreed and achievable as per my interest.
4 REALISTIC &
RELEVANT
My performance goals are clearly aligned with my skills, grade
and experience in the healthcare sector.
5 TIME-RELATED My objectives are time bounded as it is to be achieved in the
time period of one year which is very realistic timescale to attain
them utilising my skills (Grote, and Grote, 2011).
21