Total Quality Management in Manufacturing Children's Garments

Running head: TOTAL QUALITY MANAGEMENT
Total Quality Management
Name of the Student:
Name of the University:
Author Note:

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TOTAL QUALITY MANAGEMENT
Table of Contents
Introduction:....................................................................................................................................1
Part One- Quality Management:......................................................................................................1
Answer 1- Definitions:................................................................................................................1
Answer 2- Quality dimensions:.......................................................................................................2
Performance:................................................................................................................................3
Features:.......................................................................................................................................3
Reliability:...................................................................................................................................4
Conformation:..............................................................................................................................5
Durability:....................................................................................................................................5
Serviceability:..............................................................................................................................6
Aesthetics:....................................................................................................................................7
Perceived quality:........................................................................................................................7
Answer 3- Data Collection and Information:..................................................................................7
a. Importance of data and information in contribution of success to ABC Garments Limited:. .7
b. Data and information collection policy:..................................................................................8
Answer 4- Format processes and review:........................................................................................9
a. Importance of formal processes and formal reviews:..............................................................9
Employee appraisal and training:................................................................................................9
Supplier management:...............................................................................................................10

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TOTAL QUALITY MANAGEMENT
b. Creation of formal process and formal review policy which governs operations:................10
Employee performance review policies:...................................................................................10
Supplier performance review policies:......................................................................................10
Answer 5. Formal systems:............................................................................................................11
a. Relevance to the organisations aspirations for global business to quality standard
certification:...............................................................................................................................11
b. Relevance of TQM to the organisation’s business operations (efficiency and effectiveness):. 11
Part Two: Quality management tools:...........................................................................................12
Answer 6. Identification and application of TQM tools:...............................................................12
a. Selection of a situation:..............................................................................................................12
b. Selection of a second situation:.............................................................................................12
Conclusion:....................................................................................................................................13
References:....................................................................................................................................14

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TOTAL QUALITY MANAGEMENT
Introduction:
Total quality management or TQM has emerged as a strategy which business
organisations can adopt in order to ensure customer satisfaction, profit generation and
competitive advantage in the market. Business organisations today in order in order to apply total
quality management hold preferences and expectations as quality parameters which they seek
into incorporate in the products to create value for the latter. The term quality is subjective and
differs from one customer to the next. Thus, the operations managers in business organisations
incorporate the quality expectations into certain grades. Superior quality products create higher
perception of value creation which ultimately earns business organisations high market positions.
The business organisations in order maintain high quality standards incorporate quality
management techniques like ISO 9001 and six sigma in their operations. The aim of the paper is
to prepare an operational plan to delve into the importance of application of total quality
management, ISO 9001 and six sigma in business organisations to customer satisfaction and
competitive advantage. The research would explore the three aspects namely, TQM, Six sigma
and ISIO 9001 against an arbitrary firm called ABC Garment Limited which manufactures
Ready to Wear or RTW garments for children aged between 0 and 12 years. The entire
assignment would be perceived and conducted from the point of view of an operations manager.
The operations manager would present before the board of directors of the company the
necessity to embrace the three concepts to take advantage of the growth in the Chinese garment
market.