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Operation Management and Service Excellence : Report

   

Added on  2020-06-03

17 Pages4641 Words66 Views
OPERATIONMANAGEMENT ANDSERVICE EXCELLENCE
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Table of ContentsINTRODUCTION ..........................................................................................................................4TASK ..............................................................................................................................................4Overview ....................................................................................................................................4Operation management process..................................................................................................6Performance objectives.............................................................................................................11Supply chain of operation.........................................................................................................13Quality Management with relevance to different business operation.......................................15CONCLUSION..............................................................................................................................16REFERENCES..............................................................................................................................17
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INTRODUCTION Operation management is one of the important task for the organisation. It is the processto administer business practice so that high level efficiency can be created. This is related toconverting material and labour into goods and services so that company can attain maximumprofit (Heizer, 2016). Colonna and Small's is Contemporary cafe that is specialist in coffees anddifferent type of cakes. This organisation provides various product and services to its customerswhich are according to taste of people. In the present report, importance of operationmanagement along with its process, performance objective, required supply chains and qualitymeasures are explained. TASK Overview Location:-Colonna and Small's is cafe which is operating effectively in UK. This organisation isgaining largest profitability and trying to be one of the coffee shop in term of revenue. It is oneof the leading cafe which is located in Chapel Row, Bath BA1 1HN, UK. There are around 25employees are working in current and this organisation has covered large local area of marketwhere they are providing their services. Illustration 1: Map of Colonna and Small's3
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Capacity:-Colonna and Small's divides its customers into rich and poor with the use of club-carddata. They provide their services by targeting their customers on the basis of different marketsegmentation (Neck and Manz, 2010). They have capacity to provide their services to approx100 people at a time. Shop Layout-This organisation is providing their services in effective manner. It has attractive layoutwhere there is a reception so that they can entertain visitors and provide them services. Theenvironment of coffee shop is also very healthy and positive where people can visit with theirfamily and friends. The sitting arrangement of cited shop is good where there is four and sixseater capacity available. There is an specific place where they can provide their services to largenumber of customer at a time. Competitor:-Market competitors of this company is-Regency CafeLaynes EspressoCoffee and Desert. Services Offered:-Colonna and Small's offers number of product that are best suitable as per the demand ofpeople. This organisation makes the contribution to strengthen the market position of UK andformulate effective plan to provide compelling offer to buyer with sharper price, quality andbetter service (Smith, Maull and CL Ng, 2014). Colonna and Small'sMENU LISTESPRESSOEspresso £ 25Cappuccino £ 30Macchiato £ 25Latte £ 15Americano £ 10SPECIALS4
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