Operation Management - Hospitality Sector

Running Head: OPERATION MANAGEMENT 1
Operation Management
Name
Institution
Professor
Course
Data

OPERATION MANAGEMENT
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Contents
1.0 Introduction................................................................................................................................4
2.0 Main Body.................................................................................................................................4
2.1 Strategic priorities governing the hospitality sector operations.............................................4
2.2 Customer service flow chart......................................................................................................4
2.3 Operational challenges and corresponding implications.......................................................5
2.4 Existing and needed defect preventing and defect correction mechanism200......................6
2.5 Position of Service process on the service design matrix 200...............................................6
2.6 Advantages and disadvantages of the service approach used................................................6
2.7 Organization of service delivery............................................................................................7
3.0 Conclusion.................................................................................................................................7
4.0 References..................................................................................................................................8

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1.0 Introduction
The paper discusses the hospitality sector as one of the business service systems. The hospitality
sector comprises of restaurants, hotels, and tourist attraction sites such as game parks. The
hospitality system has a well-defined policy of management, which ensures there is proper
running of all its operations. Its well-defined guidelines that govern the operations strategy helps
the management in the smooth running of services (Knoppen, 2015). The sector having a wide
range of services to offer the service approach employed depends on whether the sector records
profits or profits and how well services are provided to its different clients. All this information
will be well discussed in this article to understand the hospitality sector as an essential service
system (Hitt & Carnes, 2016).
2.0 Main Body
2.1 Strategic priorities governing the hospitality sector operations
The hospitality industry is a crucial sector since it has to ensure there is customer satisfaction
guided by several priorities that have to be aligned to service delivery. The strategic priorities
governing this sector are guided by the sector mission, vision, and values (Bromiley& Rau,
2016). Besides that, the day to day operation is guided by the stated goals and objectives which
are achievable through proper services delivery. Also to ensure success in this sector the industry
is guided by other focus points which include teamwork, excellence, innovation, and integrity
among others .all these core values must be observed by key players in this sector (Redjem&
Marcon, 2016).

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2.2 Customer service flow chart
Customer Hotel Services Quality Assurance
Book room
Start
Check in
Use room
Greet and take
bags
Register
guest
Room
Cleaning
Reduce
turnaround times
Ensure
first time
right
quality
Measure speed
and efficiency in
check in