Operations Management: Toyota Production System and Boeing Strategies
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This document discusses the Toyota Production System and its application in the healthcare industry to address wastages. It also explores Boeing's strategies in location selection, layout, and inventory management. The impact of lean methodology on performance is also discussed.
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Operation Management
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Table of Contents INTRODUCTION...........................................................................................................................1 PART A..........................................................................................................................................1 Identification of wastage by hospital management in their health facility.................................1 Manner in which approaches helps hospital management in embracing for addressing these wastages by utilising the way of Toyota....................................................................................2 Similarities between the hospital and cars that made management adopt Toyota way in improvement...............................................................................................................................3 Lean methodology and its certain principles and its impact upon performance........................4 PART B............................................................................................................................................5 Boeing strategy in selecting location and layout........................................................................5 Inventory Management...............................................................................................................6 Strategy of a company for overcoming manufacturing delays...................................................7 Strategies adopted by Boeing to implement cut cycle times......................................................7 PART C............................................................................................................................................8 CONCLUSION................................................................................................................................9 REFERENCES..............................................................................................................................10
INTRODUCTION Operations management is determined as an administration of business practices for the purpose of creating high efficiency level which is possible within a business enterprise. It is also concerned with conversion of labour and materials into the services and goods which is as efficient as possible towards maximisation of profits in an organisation. This project report is divided into three parts, first is a case study upon reduction of wastage at hospital industry by usingToyota Production System and there certain questions related to this (Andersen, 2019). The second part is based upon second case study which is based upon The Boeing Company, that is, among the two major producers of aircraft in global market and there are certain questions which are related to it. In the third part, it has been covered the differences between concept of Ford’s assembly line and modern customization in operations management and it has been identified that what is the most suitable between them. PART A Introduction:This case study is based upon identification of better ways in which a hospitality industry can improve quality and provide better safety for patients. It focuses upon different innovative ideas that can be brought up in hospitals to ensure that customer achieve high amount of satisfaction. In this case study, there is a development of new production system, named Toyota Production System which is also known as a lean manufacturing. This has been developed by Taiichi Ohno who is a Japanese businessman. This is developed for the purpose of eliminating the wastage and defects in production. Identification of wastage by hospital management in their health facility As per the production system, there are around seven wastes that can be seen in health facilitiesofhospitalitymanagement.Thesewastageshavenegativeimpactuponoverall production and availability of health facilities within a hospitality organisation. The primary waste among all these seven wastages are wastage of time, such as the patients wait for doctors for checking up (Ateş, 2019). Other is when patients way for nay kind of their test reports for coming back. Other wastes includes inventory wastes which includes having more information and material more than necessary and which is irrelevant. It also includes the over cost of production or producing extra. This means that sometimes production department produces more than necessary which increases the unnecessary cost of production. For instance, pamphlets, 1
brochures and stockpiling in the closets storage and they also take up space. There is also a wastes cost for making many pamphlets which are not even required. Some of the other wastage also includes chemical wastage in which reagents and solvents are utilised for the preparations of laboratory, sterilants, heavy metals, and disinfectants in medical devices (Atkin, Hoogeveen and Stolletz, 2019). In this examples can be taken of mercury in the broken thermometers. It can be seen that the waste which is generated out of hospital is not the solo responsibility of administration of hospital but also of each department and each healthcare that helps in providing hospital personnel. It is also determined as a procedure which have to begin at generation sites where the wastes related to medical must appropriately collected from other waste which is non-hazardous. The transportation such healthcare have to be well mapper in hospital and it is conveyed by specific carts. It should be carried outin the utility rooms which is specially prepared for such purpose. There are various ways such as on-site and off-site which are available for final treatment healthcare wastage. The workforce which is handling such kind of wastage have to be trained thoroughly. Manner in which approaches helps hospital management in embracing for addressing these wastages by utilising the way of Toyota The production system of Toyota system is elaborated as a human centred procedures to improve the business performance which helps the enterprise for minimisation of errors and wastages while optimising its quality and performance. This helps to completely eliminating wastage.Although,therearemanyconsiderationforthissynonymouswiththelean manufacturing system or just in time process, this is not (Chapman and Ellinger, 2019). Toyota is recognised as a complete management system which held its focus upon people and also upon improvement in the way they look. It is a uniquely systematic transformation which is at all levels of healthcare enterprises. There are various wastes in hospitals and health care services. Toyota helps in addressing these wastes by paying attention upon procedures and people in place of technologies and tools. This system also offers healthcare to its staff and provides them flexibility which they require to respond for daily challenges which helps in emerging because of conditions of patients, market conditions, and many more. There are many qualitative solutions which are essentially required forexecutivedirectivesandindrivingthehealthcareorganisation.Thiswillhelpin 2
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implementation of these procedures and tools in an appropriate manner for minimising the errors and wastages to improve the work flow in a smooth manner. Another adaption that is attained from model of Toyota is regarding the safety of patients alert system. At manufacturing plant, if there is any kind of problem or issue, the whole line can stop and the issue can be fixed up properly (Copacino, 2019). Virginia Mason's practice is to identify and fixation of some specific problems which lead to certain mistakes that recur many times before any kind of solution has been found.Alert system helps physicians and nurses for signalling a problem when it takes place and thanfix it appropriately. The campus of Kirkland implement the model of Toyota in the year 2003. In this, they have reduced telephone delays and appointment by acquiring certain medical assistants that can handle the incoming calls. Also, in place of physicians and doctors waiting till the end of day to move towards the records of patients, they can now able to write certain recommendations and comments quickly after seeing patients before seeing the next one. This has limits the wastage related to time and saves the time which doctor can spend with patient. SimilaritiesbetweenthehospitalandcarsthatmademanagementadoptToyotawayin improvement The basic similarity between hospital and cars is that they aims at providing high quality safety services to customers. Both of them aims to provide high amount of satisfaction among the customers and aims at providing safety and security to them. Toyota aims at reducing various wastes in health care organisations and hospitals. These wastes are overproduction, inventory, motion, transportation, over processing, defects, under utilisation of staff and waiting. The basic reason why management adopted the Toyota way to improve the functioning of hospitals and health care is for making patients to become the center of initiative. Also, this system helps in providing comfort as well as time which are the important measures in such systems. In this system, patients are recognised as primary customers which are required a conceptual leap as these customers pays to enterprise directly. On the other hand, the payment of health care third party depends upon insurance level are very common (De Boer, 2018). Although, if it is understood in detail that this value is in relation to requirements made by customers and it is customers who determines the concept of constituted wastage, also it has become evident that the demands of patients helps in requiring changes that made in procedures which do not directly linked with the care of patients. 3
Lean methodology and its certain principles and its impact upon performance Lean methodology is determined as a method to optimise people, efforts, energy and resources of an organisation for he purpose to create value for customers. It is dependent upon two tenets which are guiding and for continuous improvement and equal respect for people. There are five principles of lean that contributes towards maintaining effective performance (The Five Principles Of Lean, 2019). These principles are elaborated as follows- Finding Value-As per this principle, sometimes customers are unaware about what they want and how to articulate it. It is particularly common in context of novel and technology based products.Therearevarioustechnologieslikeinterviews,webanalytics,demographic information and surveys that helps the company in discovering valuables in the eyes of customers. Mapping value stream-The second principle in this context is to map and identify the value of stream. As per this step, the aim is for using value of customers as a point of reference and in identifying all activities which helps in contributing to such values. The activities which don't add any kind of value to end customers are recognised as wastage. Creating Flow-After removing wastage from value stream, this principle makes sure for ensuring that remaining steps flow can run smoothly without any kind of delays or interruptions. There are some strategies that helps in ensuring that the activities which are value-added can flow in a smooth way. Establish Pull-Inventory is recognised as among the largest wastage in any kind of production system. The aim of such system is limiting work and inventory in processed items and to ensure that requisite information and materials are presentable to smooth work flow. In other words, it helps in just-in time delivery in which products are developed at time when it needed and in required quantities. Pursue Perfection-Wastages can be prevented by achievement of first four steps which are identification of value, mapping the value stream, creation of flow and adoption of pull system (Eyers and Naim, 2019). This is the most important principle of lean production as it helps in making lean thinking and continuously improving organisational culture. Impact of lean method upon performance Yes, lean methodology helps in improving the overall performance of an organisation. It is basically developed for continuously improving and enhancing the employee engagement 4
programmes by maximising the value of customers and minimising the overall wastage of services and products produced by firm (Fisher, Olivares and Staats, 2019). This method do not lay off its workers for saving money and instead it freed up its resources for providing value to its customers that will help in improving the business performance for a long term. PART B Introduction:Boeing organisation, that has headquarter in Chicago is recognised as one of the two main aircraft producer in international market. This brand produces three models which are 777s, 767s and 747s. This case study determines certain strategies adopted by this enterprise in itsselectionof location,venuelayout,inventoryandmanufacturingstrategiesandother strategies that can affect an enterprise. Boeing strategy in selecting location and layout Selecting appropriate locationand layout for conducting nay kind of mnaufacturing activity of an organisation is one of the most important part of an enterprise. If location is not of adequate size than it will do nothing but it will result in intreeuption in manufacturing and production procedure. It is important for an enterprise to select appropriate location and layout for conducting its manufacturing and production activity which will help in facilitating its production procedure smoothyly and effectively. This organisation uses appropriate strategies which helps this enterprise in conducting its business activities in more appropriate manner. Boeing has selected appropriate strategy for the selection of layout and location as it believes that layout and location plays an important and significant role for the overall growth of an organisation (Gibson and Parkman, 2018). This enterprise has selected large layout and location which covers 98 acres and its height is of four stories which makes it large building by world's volume. This is so large that Disneyland can actually fit within it and still it will leave 15 acres for indoor parking. Its large doors allows a complete airplane to pass through it without any kind of interruptions. It has adopted the strategy to select large building in which all of its three models like 767s, 777s and 747s can manufactured and designed at the same time. Due to its large layout and location, this enterprise manufacturers six planes at one time in different production stages. The layout of this building is windowless which has 6 doors that are huge along the sude, and 5
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each width is about 100 yards and its height is 40 yards. It is large enough for allowing a complete manufactured airplane to pass through it. Inventory Management Inventory management is determined as an non-capitalised assets and items of stock and it helps in supervising the goods flow from manufacturers towards warehouses and from them towards sale points. Boing adopts adequate strategy to manage its overall inventory which helps thisorganisationinreducingtheoverallcostsofanenterprise(Greasley,2019).This organisation uses time-phasing shipment for arriving at such parts in which help is needed for keeping investment of inventory at low and aims at avoidance of devoted space for storing certain parts that can not be used on immediate basis. This enterprise aims at reducing the high amount of inventory which is carried by it. For this purpose, this organisation hire suppliers that indulge in more work of pre delivery through assembling certain components into kits which are directly delivered towards the staging area in which it is installed on aircraft in place of delivering different inventory parts. This will help in cutting down cost of inventory which will result in saving the overall time. Boeing helps in accomplishing it with CribMaster, which is an art stage of inventory management system that is developedparticularlytomanageinventorytoolsandmanagingtheminmanufacturing environment (Lean inventory control solution saves Boeing time and money,2019). In this, CribMaster system which is window based utilise bar code and manned tool collection for monitoring the inventory tool and its use for tracking consumption, providing number of reports when button is touched and in issuing purchased orders. Importance of managing inventory An appropriate management of inventory system is determined as a cornerstone and milestoneofasuccessfulbusinessorganisations.Withanappropriatestrategicplanning, companies can have thousands of benefits of inventory. It is important for an enterprise to manage its inventory as it will help in accurately fulfilment of orders on timely basis. It will help the enterprise in avoiding any kind of inaccuracy for filling orders, high returning of volumes and customer base loss. Moreover, inventory management helps in conducting better inventory planning which helps in resolving certain issues and also allowing managers of warehouses for refreshing the inventory only when it is required which is both cost as well as space effective. 6
The most important advantage of inventory management is that it helps in satisfying customers and leads towards such orders that are being fulfilled quickly and can be shipped towards customers faster (Kuang, 2019). Moreover it also helps in improving the accuracy of orders of inventory, organising the warehouse, improving the productivity and efficiency of the organisation as a whole. It also helps in saving money and time of an organisation and results in more customers. Strategy of a company for overcoming manufacturing delays It isvery significantfor an organisation,especilalyan enterprisethatdealswith manufacturing and production. For maintaining customer's satisfaction, it is significant for an enterprise to make sure that products must be reached to customers on time without having any kind of delays. For this purpose, it have to adopt certains strategy which will make sure that there is no delay in manufacturing procedure. Boeing was facing delay in manufacturing procedures and in order to overcome from them it has made certain changes in its manufacturing process. The parts which are required by this enterprise has called from by railways, trucks, and airplane and than they are delivered to major area in which the manufacturing procedure is taking place. These parts are scheduled in advance for the purpose that they can arrive at manufacturing plant which is prior to when they are going to used and than these parts quickly moved to areas of storage where they are going to be used. If any defective parts is dicovered than such parts are assigned priorities to expediters who help in determing the best method to replace such parts. If suppliers are unable to replace part than for this condition this organiasation has a machine shop which is capable of making important part. This helps in providng the product timely to customers without any kind of delay. Strategies adopted by Boeing to implement cut cycle times For the purpose of implementing cut cycle times by Boeing, there are certain strategies which has been adopted by this company. It has been done by moving towards the late stage of cutsomisation and delayed differntiation. This would mean that standardising planes assembling as long as it is possible (Qi and Shen, 2019). This would help in saving the time that will help in speeding up the production and helps in giving competitive advantage to company. Other strategy used is to have those suppliers who conduct more work of pre-delivery by collecting and assembling such parts into the kits which are delivered directly towards the staging area in which they are required to installed upon the crafts in place of delivering different invbentory 7
components. This would help in lowering and cutting down the cost of inventory which will help in saving time (Reid and Sanders, 2019). This do not only implies that customers will get planes more sooner but at the same time it also aims at rduction in inventory and labour costs and helps in improving overall cash flow. PART C The main motto behind both modern customization in operation management and Ford's assembly line is to reduce the time talent in production in automotive sector. To understand the differer and effectiveness of both the concept description about both are provided below: Modern Customization in operation management it basically represent a set of practises that are used by an organisation to increase efficiency of its production. Operation management is mainly concerned with controlling the production process and other business operations in most efficient and effective manner so that objective of cost efficiency can be reached. In Modern operation management 4 theories are included that are Business process redesign(BPR), Reconfigurable manufacturing systems, Six sigma and Lean manufacturing. Out of these four approaches lean manufacturing is most effective in reducing wastage of resources. The main principles of lean manufacturing are explained below: Define value it is the first principle according to which an organisation should properly define customer value. Before starting production process a company must understand the actual or latent needs of customers so that efforts can be made in right direction. Map the value of stream the second step of lean principal include identifying and mapping of value stream. The main of this principal is to make use of customers value a s reference point and identifying all activitieswhichcontributesforachievementofthesesvaluesinmostefficient way(Sabbaghtorkan, Batta and He, 2019). Create flow this principle aim at ensuring that the low of remaining steps and activities run smoothly and without any interruption or delays so that production process can be completed on time. Establish pull 8
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the main target or aim of this principal is to limit inventory and WIP items to ensure that that the requisite materials and information are available for a smooth flow of work. Pursue perfection the target of reduction in wastage is achieved through first four step, thus last step is focused on reaching the level of perfection through delivering most suitable product on the basis of customer needs(Slack, 2018). Ford's assembly line Ford's assembly line was developed and installed by Henry Ford on December, 1913. this innovation was a big success in line of mass production as it reduced the time taken for manufacturing a car from 12 hours to 2.5 hours. The main principle or concept of this theory is based on placing tolls and means in sequence and at right place to reduce time taken in movement. Use of work slides or some other form so that workman can compete its operation more effectively. Use of sliding assembling lines should be made to timely assemble and deliver parts and other items at convenient distance. From both the approaches use of modern customization operation management provide morevolatility at global markets as use of lean manufacturing not only reduces the wastage of production process but deliver a product in accordance with demand and desire of customers thus, provide morevolatilitytomeetthe changesof dynamicenvironmentalsoprovide competitive strength to an organisations(Wu, Olson and Wang, 2019). CONCLUSION From the above assignment, it has been concluded that operation management helps the organisation in achieving its overall objectives and in improving the overall productivity of employees and organisation as a whole. It helps in improving the presence and goodiwll of an organisation and utilise resources in more appropriate manner. It is alsop concluded that there are various wastes in hospitals that can be reduced by adopting Toyota technology which will help in reducing wastage related to time and also helps in controlling inventory. In addition to this an organisation can use certain strategies to reduce its cut cycle times, amnufacturing time and in managing the inventory. 9
REFERENCES Books and Journals 10
Andersen, P. H., 2019. Theory building within sustainable operations management (SOM): An introduction to part II. InOperations Management and Sustainability(pp. 95-103). Palgrave Macmillan, Cham. Ateş, M. A., 2019. 5 The link between operations strategy and sustainable supply chain management.Handbook on the Sustainable Supply Chain, p.63. Atkin, J., Hoogeveen, H. and Stolletz, R., 2019. Airport operations management. Chapman, K. and Ellinger, A. E., 2019. An evaluation of Web of Science, Scopus and Google Scholar citations in operations management.The International Journal of Logistics Management. Copacino, W. C., 2019.Supply chain management: The basics and beyond. Routledge. De Boer, L., 2018.Operations Management and Sustainability: New Research Perspectives. Springer. Eyers, D. and Naim, M., 2019. Project Management for Effective Operations Management. InContemporary Operations and Logistics(pp. 11-27). Palgrave Macmillan, Cham. Fisher, M., Olivares, M. and Staats, B. R., 2019. Why Empirical Research Is Good for OperationsManagement,andWhatIsGoodEmpiricalOperations Management?.Manufacturing & Service Operations Management. Gibson, P. and Parkman, R., 2018.Cruise operations management: Hospitality perspectives. Routledge. Greasley, A., 2019.Absolute Essentials of Operations Management. Routledge. Kuang,Y.,2019.Selectedtopicsininterdisciplinaryoperationsmanagement:behavioral pricing, omnichannel and horizontal merger(Doctoral dissertation, The Hong Kong Polytechnic University). Qi, W. and Shen, Z. J. M., 2019. A Smart‐City Scope of Operations Management.Production and Operations Management.28(2). pp.393-406. Reid, R. D. and Sanders, N. R., 2019.Operations management: an integrated approach. John Wiley & Sons. Sabbaghtorkan, M., Batta, R. and He, Q., 2019. Prepositioning of assets and supplies in disaster operations management: review and research gap identification.European Journal of Operational Research. Slack, N., 2018.Essentials of operations management. Pearson UK. Wu, D., Olson, D. L. and Wang, S., 2019. Finance-operations interface mechanism and models.Omega. Online: TheFivePrinciplesOfLean.2019.[Online].Availablethrough: <https://theleanway.net/The-Five-Principles-of-Lean> Lean inventory control solution saves Boeing time and money .2019. [Online]. Available through: <https://www.reliableplant.com/Read/4891/lean-inventory-control-boeing> 11
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