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Management and Operations Assignment - M&S ltd

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Added on  2020-10-05

Management and Operations Assignment - M&S ltd

   Added on 2020-10-05

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Management and Operations Assignment - M&S ltd_1
TABLE OF CONTENTSINTRODUCTION...........................................................................................................................1TASK 1 ...........................................................................................................................................11. Introduction of organization and its management structure ..............................................12. Roles and characteristic of leaders and manager................................................................23. Differences of managerial functions and leadership roles by applying theories and conceptsof management.......................................................................................................................34. Role of leaders and function of manager in different situations .......................................45. Different theories and approaches to management and leadership....................................46. Strengths and weaknesses of different approaches and theories of management..............67. Conclusion and Recommendations...................................................................................6TASK 2............................................................................................................................................61. Key approaches to operations management ......................................................................62. Roles and responsibilities of leaders and managers to successfully manage the operations .93. Importance and value of key approaches to operations management................................94. Manager and leaders meet objectives by operational efficiencies...................................105. The impact of external business environment factors on operational management decisionsby leaders and managers.......................................................................................................116. Critical evaluation of factors ...........................................................................................127. Conclusion and Recommendations..................................................................................12CONCLUSION .............................................................................................................................13REFERENCES .............................................................................................................................14
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INTRODUCTIONManagement is an activity of setting strategies and coordinating efforts of employees toachieve objectives of company. Operation function is concerned with management that refers tocreating and controlling the procedure of manufacturing (Mohammadi, Soleymani and Mozafari,2014). Assignment is based on M&S Ltd. (Marks and Spencer) which is British multinationalretailer that is specialised in selling of clothing, home products and luxury goods. Company wasfound in the year 1884 by Thomas Spencer and Michael Marks. There will be discussion on theroles and characteristic of leaders and managers. It will discuss the theories and approaches ofleadership and operations management. Moreover, it will cover the importance of operationsmanagement in terms of achieving objectives and assessing factors within business environment.TASK 1 1. Introduction of organization and its management structure Marks and Spencer is major British multinational retailer headquartered in the City ofWestminster, London. It specialises in selling of clothing, home products and luxury foodproducts. It was founded in 1884 by Michael Marks and Thomas Spencer in Leeds. M&Scurrently has 979 stores across UK including 615 that only sell food products.Management Structure:Retail Company is responsible for selling out goods factory-made by number ofmanufacturing organization. M&S follows flat structure of organization. This types oforganization structure has few levels of management between executive level and front lineemployees. Company’s analysis function of middle manager often find that most of necessary taskscan be allocated to other members. It is created to minimize bureaucracy and make workers moreproductive by empowering them to make decision.1
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2. Roles and characteristic of leaders and managerLeaders:Leader is the person who is giving direction of their subordinates. They arerepresentatives of the organization. An individual who influences of behaviour and work ofgroup towards accomplishment of particular goals. Roles of leaders are different from that ofmanager.Roles and Characteristics of leaders:Representative: Leaders are representatives of the organization. It is role to communicatewith employees who are working in organization (Kitchen, Gray and Jeurissen, 2016). As a guide: He\she is giving guidance by directing and interacting with workers aboutplans and policies of top management. Leaders are ensured that all employees coordinating toachieve goals.Innovative: Leaders must be innovative and creative in M&S. It is the long-term sourceof competitive advantages. Getting innovative and creative ideas in work is most essential skillsof leaders (Dóci and Hofmans, 2015).Managers: An individual who is responsible for controlling of the whole organisation.Manager work various functions such as planning, organizing, controlling, directing and staffing.Roles and characteristics of managers: Expect Excellence: It is essential characteristics of manager is to set high realisticstandards and to meet with them.Experiences:It is important that manager increases experiences for working inprofessional environment. An experience helps to lead a team, manage and organise events(Ding and et.al., 2015).Leaders:Manager play role for leading subordinates and motivating them forcontribution in activities. He\she has to set example of hard work and dedication so thatsubordinates follow his\her direction with respect.Comparison of leaders and managers:Basis Leaders Manager Responsibility Leaders are responsible for settingup direction of their subordinates.They are responsible for managingentire company.Stability Leaders are impermanent atManagers are more stabilized at2
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