Operational Plan for AusNet Services Ltd

Running head: OPERATIONAL PLAN
Operational Plan
Name of the Student:
Name of the University:
Author’s Note

1
OPERATIONAL PLAN
Table of Contents
Section 1..........................................................................................................................................3
Task 1...............................................................................................................................................3
Background of the Organization..................................................................................................3
Operational Plan- Scope and Purpose..........................................................................................4
Operational Plan- Key Deliverables............................................................................................4
Consultation Strategy...................................................................................................................6
Resource Requirements.............................................................................................................10
Budget........................................................................................................................................11
Budget Monitoring.....................................................................................................................11
Key Performance Indicators......................................................................................................12
Contingency Plan.......................................................................................................................14
Implementation of Contingency Plans.......................................................................................14
Staffing Plan..............................................................................................................................15
Record Keeping.........................................................................................................................15
Section 2........................................................................................................................................16
Task 1.............................................................................................................................................16
Recruitment of Human Resources.............................................................................................16
Task 2.............................................................................................................................................17
Physical Resource Requirements...............................................................................................17

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OPERATIONAL PLAN
Section 3........................................................................................................................................17
Scenario 1..................................................................................................................................17
Scenario 2..................................................................................................................................18
Questionnaire.................................................................................................................................19
Requirement 1............................................................................................................................19
Requirement 2............................................................................................................................20
Requirement 3............................................................................................................................20
Requirement 4............................................................................................................................21
Requirement 5............................................................................................................................21
Requirement 6............................................................................................................................21
Requirement 7............................................................................................................................22
Reference.......................................................................................................................................22

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OPERATIONAL PLAN
Section 1
Task 1
Background of the Organization
The main purpose of this assessment is to develop an operational plan for a company and
analyzing various aspects for the same. The company which is considered for this assessment is
AusNet Services ltd which operates in Australia. AusNet Services is one of the leading energy
delivery businesses which operates in Australia. An estimate suggest that the company works
with around $ 12 billion of electricity and gas distribution assets for both domestic and foreign
use. The company is a leading brand in the energy sector and employs around 2500 employees.
The strategic plan of the business is to supply energy and serve as many customers as
possible providing them with improved quality and timely services. The company strictly
adheres to safety programs for employees and delivery partners. The company follows
missionZero Safety vision which requires the businesses to follow their long-term objective to
develop an efficient and safe working environment. The main purpose of the business is to
empower the consumers and their future energy requirements. The business wants to expand the
scale of operations for which the business is undergoing expansion
Operational Plan- Scope and Purpose
The operational plan of the business aims to ensure that specific strategies are followed
so that the management is able to achieve the strategic goals and objectives of the business
(Ullah and Lai 2013). The management of AusNet services aims to achieve growth in the
operational structure and also increase the scales of operations of the business for which an
operational plan is to be developed.

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OPERATIONAL PLAN
The operational plan of the business will be incorporating activities and roles which
every department has to play in order to contribute towards the strategic goals of the business
(Ward 2016). The operational plan will also be incorporating recruitment strategies and also
strategies to acquire physical resources in order to ensure that the human resources and physical
resources requirements of the business are met.
Operational Plan- Key Deliverables
Deliverable/Key
activity and
objectives
Details Purpose Key success criteria
Introducing new
software and
programs for the
Business
The new program and
software implementation
will help the business to
be more effective and
efficient in its operations
Provide assistance to
the business in order to
manage the business in
a better manner.
Better management
of operational
activities of the
business and also
efficient monitoring
of the same.

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OPERATIONAL PLAN
Deliverable/Key
activity and
objectives
Details Purpose Key success criteria
Recruitment of
skilled labour
force
The business will be
requiring additional
human resources in
order to meet the
expansion plan of the
business.
To meet the
requirements of the
expansion plan in order
to continue to provide
quality services to the
customers (Blackburn,
Hart and Wainwright
2013).
Increase in the
number of skilled
workers of the
business in order to
successfully follow
and implements the
projects of the
business.
Acquiring
physical resources
for supporting
expansion plan of
the business
The physical resources
will be consists of
energy distribution
assets, gas pipelines,
other support assets
The purpose of the
physical resources is to
support the operational
plan of the business and
also provide the
efficiency in the
distribution of energy
Increase in the
physical assets of
the business
Consultation Strategy
The consultancy strategies of the business focus on securing approvals from the top-level
management regarding the operational plan and other requirements which are necessary for the