Implementing an Online Enrolment System: Operation Plan for Employee Training

Running head: DIPLOMA OF LEADERSHIP
Diploma of Leadership
Name of the student
Name of the university
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1DIPLOMA OF LEADERSHIP
Executive Summary
Xyz is a company that had launched a new online enrolment system for the company which
will update the drawbacks of the old system. XYZ wanted to train their employees to educate
them regarding the new enrolment system. The report had described an operation plan
consisting of the different activities, resource plan and budget for the plan.

2DIPLOMA OF LEADERSHIP
Table of Contents
Activity 1....................................................................................................................................3
Introduction................................................................................................................................3
Business Goals and objectives...................................................................................................3
Strategy......................................................................................................................................3
Key actions.................................................................................................................................4
Deliverables............................................................................................................................4
Person responsible, Timeline and Budget..............................................................................4
Key performance indicators.......................................................................................................8
Contingency plans......................................................................................................................8
Operational plan discussion.......................................................................................................9
Resource plan.............................................................................................................................9
Activity 2..................................................................................................................................11
Human resource requirement...................................................................................................11
Organizational recruitment policy............................................................................................12
Recruitment strategy................................................................................................................13
References and Bibliography..................................................................................................16

3DIPLOMA OF LEADERSHIP
Activity 1
Introduction
Xyz is a company that have launched a new online enrolment system for the company
which will update the drawbacks of the old system. XYZ wants to train their employees to
educate them regarding the new enrolment system.
Business Goals and objectives
XYZ aims to provide the consumers with best possible service and achieve the goals
of the stakeholders. This will consist of profit maximization and gaining competitive
advantage n the market.
The operations plan will aim to develop an effective plan for implementing the
training and development program for the existing employees. These will aim to increase the
skill level of the existing employees and recruit new employees that are well versed with
modern technology.
Strategy
In order to implement the operation plan the organization has hired a project manager.
The project manager will develop the budget, schedule and the resource plan for success
implementation of the operational plan (Shi et al. 2017). The implementation plan will be
developed based on the goals of the stakeholders and has to be approved by the board. The
board has aimed to extensively focus on developing the skills of the workforce which is
essential for competitive advantage in the market.