Operational Planning Article 2022

OPERATIONAL PLANNING IN XYZ CALL CENTER
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Operational planning in xyz call center
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OPERATIONAL PLANNING IN XYZ CALL CENTER
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Executive summary
Competence in business requires prior and reliable planning. Failure to do robust
planning is a road map to collapse, and since no one starts a business with objectives of making
losses, the plan is no exception. Activities like an additional investment shift in the product, and
operation centers require uncompromised planning to ensure effectiveness on return on both long
term and short term basis. This article is dedicated to delivering a report on subject business
planning in XYZ Communication Company.

OPERATIONAL PLANNING IN XYZ CALL CENTER
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Table of Contents
Introduction................................................................................................................ 6
Consultation plan....................................................................................................... 6
Manager.................................................................................................................. 7
Questions................................................................................................................ 7
Marketing team....................................................................................................... 7
Questions............................................................................................................. 7
Company lawyer...................................................................................................... 7
Questions............................................................................................................. 8
List of items to operate a call center..........................................................................8
Procurement of the resources.................................................................................... 8
Phones..................................................................................................................... 8
Computing devices and internet............................................................................. 8
Power connectivity and backup............................................................................... 9
KIPs to measure the call center using the SMART method.........................................9
Specific.................................................................................................................... 9
Measurable.............................................................................................................. 9
Attainable................................................................................................................ 9
Relevant.................................................................................................................. 9
Time-bound........................................................................................................... 10
Action plan to monitor KIPs...................................................................................... 10
System to ensure the confidentiality of information.................................................10
Risks in XYZ call center............................................................................................ 10
Data breaches.......................................................................................................... 10
Mitigation plan....................................................................................................... 11
Geometric and weather risks....................................................................................11
Mitigation plan....................................................................................................... 11