Operations and Project Management Assignment - (Solved)

Operations and Project
Management

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................3
P1. Conduct a review and critique of the implementation of operations management principles
................................................................................................................................................3
TASK 2............................................................................................................................................6
P2 Prepare a continuous improvement plan based on the review and critique of operations
management principles...........................................................................................................6
TASK 3............................................................................................................................................7
P3 Apply each stage of the PLC along with providing necessary supporting documentation for
the project...............................................................................................................................7
TASK 4..........................................................................................................................................12
P4 Review and critique the effectiveness of the PLC in application to the chosen project 12
CONCLUSION..............................................................................................................................13
REFERENCES..............................................................................................................................14

INTRODUCTION
Operational management is an area of management which is mainly concerned with
developing and managing the production process of goods & services. This project has been
undertaken on AEG, which is the leading United Kingdom based company which is engaged in
consumer electrical products that consists of home appliances, fridges & freezer, gas & electric
cookers. In addition to this, they are looking for new television product of size 58 inches to use
in home, Commercial, parks and garden. Apart from this, report will be carry forward on
reviewing and critical analysis of implementation of operational management principles along
with telling the suitability for new product and also its relevancy for the market. Also, this report
will contain continuous plan of improvement based on review and critique of operation
management principle along with clear analysis of each and every stage of the PLC process for
supporting of project completion. Lastly, project will consists of effectiveness of PLC for an
entire project using relevant theories and concepts.
TASK 1
P1. Conduct a review and critique of the implementation of operations management principles
Operational management is an area of management which is concerned with designing
and controlling the process of production and redesigning business operation in the production of
goods or services. It has been noticed that operation management has played a necessary role
development of new product along with designing the scope for establishing the higher customer
experience (Fleming, 2013). Operational process has made service sector and manufacturing
industry works more productive and effective with best quality of products or services. Also,
operation management has profit based relationship with other function of business such as
marketing, finance, human resource, R&D etc. In order to make operational functions effective,
principles connected to its management are required to be analysed and make clearly
understandable for AEG company to develop their new product such as 58 inch television. These
principles will help this organisation into their production process of new product, which is
Television. Previously, company used to deal in home appliances such as washing machine,
fridges and freezers, gas and electric cookers etc. The critical analysis of operational principles
are as follows:

Six sigma: This is a measurement based strategy for process improvement. It is aimed at
improving process and customer's satisfaction. The major concept behind this approach is to
reduce the variation in the processes. Also, continuous process improvement with less defects is
the goal of this method. DMAIC is the data driven six sigma methodology for improving existing
products and process (Vartiainen, 2016). Whereas, this methodology has been divided into five
components explained in given diagram:
It is critically analysed that Six sigma is used to improve existing services along with
initiating strategies for new product development. The review of these principles says that it will
be most efficient tool that would help AEG to improve existing products as well as their new
product development of television (Artto, 2012). The negative impact that six sigma is mainly
focuses on one factor of any product that it its quality and delivery, irrespective of cost and
damage. When critique over this, this tool has been proven as most reflective and centric over
adding new product to existing portfolio of the AEG. Lastly, this tool will be implemented to
Illustration 1: Understanding of DMAIC