operations management

Operations Management
Assessment 1

Leader-
● Is the person who leads or commands a group, organisation or a
country.
● Leader is a person who is holding the dominant and superior
position within the field and the able to exercise a high degree of
control or influence.
Defining the role and characteristics of leader and manager.

ROLE
➢ Integrating
➢ Guiding
➢ Supporter
CONTINUED...

CHARACTERISTICS
➢ Honest
➢ Communication
➢ Confidence
CONTINUED...

MANAGER-
● Is the person who is responsible for controlling or administrating an
organisation or group of staff.
● Manager is the one who is regarded in term of their skill in managing
resources and especially in the organisation.
CONTINUED...

CONTINUED...
ROLE
➢ Planning
➢ Organising
➢ Directing

CONTINUED...
CHARACTERISTICS
➢ Positive attitude
➢ Accountable
➢ Patience

CONTINUED...
CHARACTERISTICS
➢ Positive attitude
➢ Accountable
➢ Patience

CONTINUED...
They both are different in from each other as one role is to lead and the other's
role is to control the task of the enterprise or organisation.

CONTINUED...
Bases Leader Manager
Skills They are having soft skill
leadership style.
They are having hard skill
management style.
Effectiveness and
efficiency
Their role is very effective
as they lead the
organization or group.
They need to do their work
very effectively so that they
can mange the whole
organization.
Authority and influence They are very influencing
in nature as help the
individual to achieve group
and personal goal.
They are at the authorities
as this is a more
professional job than that
of leadership.
Stability and change They are more changeable
in their style as they change
according to situations.
They need to be stable in
their work as they need to
mange the whole
organisation.

REFERENCES
● Sullivan, C., 2017. The Moderating Effect of Leader-
Member Exchange on the Relationship between Job
Characteristics and Organizational Commitment.
● Georgalis, J., Kimberley, N. and Lu, Y., 2015. Change
process characteristics and resistance to organisational
change: The role of employee perceptions of justice.
Australian journal of management. 40(1). pp.89-113.
● Wen, L., and Lu, Q., 2017. The influence of leader’s
creativity on employees’ and team creativity: Role of
identification with leader. Nankai Business Review
International. 8(1). pp.22-38.