logo

Operations Management & Service Excellence Sample Assignment

   

Added on  2021-02-21

16 Pages4458 Words34 Views
Operations Management and ServiceExcellence

Table of ContentsINTRODUCTION...........................................................................................................................1Operation Process............................................................................................................................4Process Map.................................................................................................................................4Four V's Profile............................................................................................................................53. Operations Analysis.....................................................................................................................7Methodology................................................................................................................................8Analysis........................................................................................................................................84. Evaluation of operations..............................................................................................................95. Recommendations......................................................................................................................106. Conclusion.................................................................................................................................11REFERENCES..............................................................................................................................13

INTRODUCTIONThe operation management is known as administration of business practices to improvethe efficiency of organization. It is also considered as the utilization of goods, resources andcapital in right order to gain high productivity in market place. For this report The Ledbury isselected as small business organization.The Ledbury is a restaurant in London, United Kingdom. Its legal structure is Creerycustom incorporation. It was established by Brett Graham in year 2009. the complete address ofthe restaurant is 127 Ledbury road, Notting Hill W11 2AQ, The Ledbury is facing issue with itslocation is the over crowed area because it is located near to the station. Because of over crowedarea restaurant is facing issue of noise pollution.London United Kingdom. Layout of The Ledbury is so simple and bright. The layout of therestaurant is designed to keep it bright and full of light. To enhance the brightness and improve itas well, whole setup of restaurant is kept white with black curtains. White table and chair, clothsare used with wooden flooring. Total sitting capacity of The Ledbury is 55 people at a singletime. Dining style used in restaurant is casual elegant. Issue in the layout of restaurant is related1Illustration 1: Location of The Ledbury(source: The Ledbury, 2019)

to customer service (Parisio, Rikos and Glielmo, 2016). The sitting capacity of The Ledbury is55 and there in not enough space to handle more customer at same time and it is so,because theyare little slow with customer service and they need to consider ergonomic consideration again tomake it proper to improve customer services.2

End of preview

Want to access all the pages? Upload your documents or become a member.

Related Documents
Restaurant Field Research Report 2022
|19
|3926
|12

Menu Planning Food Beverage Management Assignment
|10
|3326
|35

Menu Planning and Product Development Analysis
|10
|3326
|17

Operations management and service excellence - assignment
|13
|4332
|95

Service Quality
|17
|2659
|320

Hospitality Operations Management || Assignment
|7
|1947
|16