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Operations management and service excellence : assignment

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Added on  2020-01-07

Operations management and service excellence : assignment

   Added on 2020-01-07

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Operations management andservice excellence1
Operations management and service excellence : assignment_1
TABLE OF CONTENTSIntroduction and overview....................................................................................................................5Analysis of operational challenges.....................................................................................................10Operational system.............................................................................................................................12Interpretations.....................................................................................................................................14Performance objectives......................................................................................................................14SUPPLY CHAIN MANAGEMENT..................................................................................................16Define supply chain and supply networks................................................................................16Supply chain management of Curators coffee studio................................................................19Quality processes................................................................................................................................20Define quality and quality process.............................................................................................20Conclusion..........................................................................................................................................22References..........................................................................................................................................232
Operations management and service excellence : assignment_2
ILLUSTRATION INDEXIllustration 1: Company overview...................................................................................................1Illustration 2: Location map ............................................................................................................5Illustration 3: Menu of coffee studio...............................................................................................6Illustration 4: Types of coffee and teas separation..........................................................................6Illustration 5: Batch processing of coffee........................................................................................6Illustration 6: Processing of coffee..................................................................................................6Illustration 7: Curators coffee studio floor layout............................................................................7Illustration 8: Internal layout of coffee studio.................................................................................7Illustration 9: Operation system used in coffee studio.....................................................................9Illustration 10: Process of making coffee......................................................................................12Illustration 11: Supply chain of Coffee studio...............................................................................18Illustration 12: Supply chain network............................................................................................183
Operations management and service excellence : assignment_3
INTRODUCTION AND OVERVIEWCurators coffee is a special coffee house that was created by a small group ofAntipodeans who are totally devoted to great tasting coffee (Nijssen and Schepers 2016).Curators coffee studio opens its doors in the city of London which is known as one of populartourists destination in the United kingdom. It serves different variety of coffees, teas and freshlyprepared food from in-house kitchen and wide range of leading local raw material supplies.The curator's coffee studio is a small scale enterprise that is why it focus on few peoples withhighly skill and qualification to cater the needs of all the customers. The main specialty of thiscafe is to serve world best beverages and gain more customer satisfaction. The venue isappropriate for the company in order to attract more tourists and local residents. The price of allthe products is reasonable so that all age groups can afford it. The complete list of all the itemsserved here are the following such as coffee and other beverages 2-10 pounds, sandwiches andother snacks 5-15 pounds, event space booking costs around 150-200 pounds per occasion andthe price may inflect according to the different needs of the client (Gustafsson and Högström2016). The venue outsources some baked food items from the local bakery as well as preparingthe food on the spot in front of the customers. The transparency in the operational activities inpreparing food in front of customers shows that the business is using good quality resourceswhile maintaining high level of hygiene. The cafe opens for 7.30a.m to 5.30 pm in order tofacilitates several customers and closed on national bank holidays. The menu of the cafe isdesigned after taking tastes and preferences of the customers and different expectations of theexternal environment. The process of making coffee is using traditional methods that reflect thetraditions of their ancestors. It follows functional layout of the cafe studio and batch processingin preparing foods and purchasing raw materials.It also give more focus on re-designing thebusiness activities so that firm will be able to achieve its desired goals and the objectives withinthe reasonable time frame.4
Operations management and service excellence : assignment_4
Illustration 1: Company overview(Source: Christopher, 2012)The company give more importance to the following key parameters such as Variety,Volume, variation and visibility.Availability - The studio provides different variety of coffees that may includes Nude expresso,Brazilian coffee, Mexican variety coffee, Joe's kid, Expresso, Cappuchino, Doppio. The motiveof firm behind providing wide options is that it helps to attract huge audience towards thebusiness by providing wide variety of options in order to gain competitive advantage over itscompetitors. Base of customer- Coffee shop has large base of client and consumers by serving variety qualityand quantity of products or services to its customers (Dyckhoff and Lackes 2013). The rationalebehind providing good quality product is maintaining long lasting relationship with thecustomers.Demand fluctuation - The firm time to time change their menu and add different variety in themenu in order to grab the attention of the customer.Marketing - It has to promote their coffee products in the eyes of customers to force them tocome and taste the various variety of the company.5
Operations management and service excellence : assignment_5
Illustration 2: Location mapThe Curator's coffee studio is specially designed coffee house located in the heart ofUnited kingdom the city of London. It is existed in Cullum street of London to attract morecustomers especially youngster and all other age-groups. It is a business of serving specialvarieties of coffees, teas and fresh food prepared at the food outlet. The business size of thisstudio is small scale which is weakness of this studio to cater the needs of the large base ofcustomers at a time. To reduce this weakness it provides home delivery to customers in order tohide their weakness and convert it into additional service. As it is small scale enterprise it hasfew staff members which is as efficient as in large scale business. The staff is few but they arehighly skilled in making food and serving the needs of large number of customers.OPENING HOURSMon-Fri 7:30am-5.30pmClosed on bank holidays6
Operations management and service excellence : assignment_6

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