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Operational Operations Management Table of Content Introduction 3 PART 13 Question-1

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Added on  2020-10-22

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7 Question 5- Qualitative forecasting techniques 8 CASE SCENARIO 2 9 1 Operating decisions are facing Chads Thomas business today? Present assignment consisted of two sections one is questionnaire and second is based on the case scenario.Present report will cover the similarities and differences between manufacturing and services. While second part of the report will cover the questions of case scenarios which includes types of operating decision that are facing by Chads Thomas business today.

Operational Operations Management Table of Content Introduction 3 PART 13 Question-1

   Added on 2020-10-22

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Operational Operations Management Table of Content Introduction 3 PART 13 Question-1_1
TABLE OF CONTENTINTRODUCTION ..........................................................................................................................3PART 1............................................................................................................................................3Question-1. Providing a similarities and differences between manufacturing and services. ......3Question 2 – Identify the basic layouts for the manufacturing and services industries...............5Question 3- Identifying the competitive priorities in a service organization and the roles of theoperations management...............................................................................................................6Question 4 -What do you see an opportunity to improve the planning process..........................7Question 5- Qualitative forecasting techniques...........................................................................8CASE SCENARIO 2 ......................................................................................................................91 Operating decisions are facing Chads Thomas business today? ..............................................92. What measures Thomas have done to avoid some of the problems......................................10CONCLUSION .............................................................................................................................12REFERENCES .............................................................................................................................13
Operational Operations Management Table of Content Introduction 3 PART 13 Question-1_2
INTRODUCTION Operations management is the department of enterprise practices to create a highest levelof efficiency in an organization. This department is concerned with conversion of raw materialinto finished goods and services. Present assignment consisted of two sections one isquestionnaire and second is based on the case scenario. Present report will cover the similaritiesand differences between manufacturing and services. Assignment will also provide thecompetitive priorities in a service organization along with the role of operations manager CSFs.Report will also cover basic layout types for both manufacturing and service facilities. Study willalso investigate the various types of qualitative forecasting techniques along with theimprovement of planning process. While second part of the report will cover the questions ofcase scenarios which includes types of operating decision that are facing by Chads Thomasbusiness today. The report will also provide the steps taken by the Chad Thomas in facing theproblems.PART 1Question-1. Providing a similarities and differences between manufacturing and services. Every organization works to provide the service or manufacturing products. Both variesfrom each other’s. Under discussed the similarities and differences between both service andmanufacturing. Differences between services and manufacturing.Basis ofdifferentiationServicesManufacturesTangible outputOperations of services arebasically found inhospitality, consultancy,banking, advertising andpublic sectors. The servicesector outputs are intangiblein nature such as,consultancy or training. Manufactures produces a products or goodswhich are in tangible form i.e. they arephysical product that can be seen and stored.Inventory Service firms do not holdGoods or stocks are being produced by the
Operational Operations Management Table of Content Introduction 3 PART 13 Question-1_3
inventorieslikemanufactures. They createthe services as per therequirements of customers.It can't be stored.manufactures according to the inventorieslevel aligned to forecasts of demands. Costis also represented by inventories.Customisation vs.standardizationService firms do notproduce the service unlessthe customers require it.They design or develop anyservices as per the order ofcustomer's.Manufacturers have a standardised way ofproducing goods en-mass in a factory. Onefinished product is defined, fixed and thesame as the next. They can also produce forstock in advance of any ordersLabour People recruited in servicefirm have specificknowledge and skills in thediscipline that it offers. Ithas labour intensivedelivery and cannot beeasily automated Manufacturers can automatize manymanufacture processes in order to cut downtheir labour requirements or displace tocountries where labour costs are low.Location It does not require anyphysical production site.The people creating anddelivering the services canbe located anywhere.They must require a physical location fortheir production and stock holdingsoperations.Similarities between manufacturing and service Following are the similarities between manufacturing and services.Both uses the technology (Zhong, Zeng and Zhou, 2018).Both have quality, productivity and response issues.Manufactures and services both have the issues of capacity, layout and location. Both have customer's suppliers, scheduling and staffing issues.
Operational Operations Management Table of Content Introduction 3 PART 13 Question-1_4

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