Operations Management: Layers, Capacity Planning, Inventory Planning, SCM and Deming Cycle

OPERATIONS MANAGEMENT

TABLE OF CONTENTS
SECTION A.....................................................................................................................................1
1) “Operation Management Layers”............................................................................................1
2) Steps required to plan for capacity planning...........................................................................2
SECTION B.....................................................................................................................................3
1) Different techniques used for inventory planning for better planning....................................3
2) Efficient and Responsive Supply Chain Management (SCM) with the differentiations
between the tools and techniques................................................................................................4
SECTION C.....................................................................................................................................5
Analyze the case of Emirates Airlines and how the company uses Deming Cycle to attain
excellence....................................................................................................................................5
REFERENCES................................................................................................................................7

SECTION A
1) “Operation Management Layers”
Answer:
Operation management layers are the foundational pillars in any service sector such as teaching,
housekeeping, banking, etc. This helps in running of the operations smoothly and stress-free and
also improve the quality and delivery of the services to attract the targeted audience effectually
(Hu et al. 2018). Here the housekeeping department is going to be considered to know about the
key principles involved in the operations management.
Customer layer: This assists in the understanding of the employees about both the tactical and
strategic operational levels that are essential to perform the housekeeping tasks at any hotel.
Their preferences and taste is defined via taking the information from the dealers and retailers to
fulfill the suitability of the brand and overall reputation.
Operations Support Layer: This is useful in making the cross-functional teams collaborate and
provide a rich experience to the clients of the hotel. The housekeeping when works in unison
with the reception and kitchen areas. This would help in managing the daily activities in a more
organized manner and creates a more comfortable space for the customers. For e.g. use of tools
and Information technology (IT), designing, etc.
Core operations layer: This deals with the key responsibilities of the chosen domain in any
sector. It verses the functional operations and also supports the application of the strategic
planning if any required in maintaining the quality aspects. For e.g. assemblage and delivery of
the services
Supplier Layer: This is mostly linked with the supply chain management to understand the
performance measures of the organization. It is mainly divided into downstream and upstream
flows in which the housekeeping staff gives authentic information in order to receive the
materials. For e.g. this layer includes contractors, partners, several suppliers of the same domain
and more.
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