Operations Management Assignment Pdf

Operations
management

Table of Contents
INTRODUCTION...........................................................................................................................1
MAIN BODY ..................................................................................................................................1
a. The roles and characteristics of leaders and manger..........................................................1
b. Different situations in the organisation can affect the role of leader and function of a
manager..................................................................................................................................6
c. Use a range of theories and concepts to leadership............................................................8
CONCLUSION:.............................................................................................................................10
REFERENCES..............................................................................................................................11

INTRODUCTION
Operations management define as a term of controlling , planning , organizing in context
of production and manufacturing(Helms, 2016) . This control the process of production and
manufacturing. Aim of this is to ensure that an organisation successfully convert input to output
in an effective manner. It design and execute operation that convert resources into desired good
and services. Operation management implement a organisations business strategy. Vodafone
company is a provider of telecommunication services in United kingdom. Vodafone is worlds
second largest phone company founded in 1982. This reports cover role and function of leader and
manager .Different situation which affect the role and function of leader and manger, Theories
and concept of leadership in context of Vodafone.(Aboelmaged, 2014).
MAIN BODY
a. The roles and characteristics of leaders and manger
Manager- Manager refer to a person who is responsible for managing, controlling and
proper running of an organisation. They are responsible for designing and developing strategies
and technologies for the growth of the firm.
Leader- leader refer to an individual who encourage, motivate and guide the employees
for following the strategies and policies that are developed by the manager so that they can help in
the growth of the firm.
In above part it has been discussed the compare and different functional role and
characteristics of leadership and manager . In order to operate any business there is various
operations include in Vodafone . The comparison includes the roles which varied characteristics
of manager and leader.
Management define as managing different activity of an organisation. Its create
effectiveness in profit and non profit organisation that enhance the strategy for accomplishment
of the objective. Organization achieve its objective through availability of the resources and
managing organisation effectively. In this there is a four function of managers according to
Fayol's which is given below:
Planning: This is specify the function in which Vodafone plan about future. In this
Vodafone will predict the future regarding the mission and resources (Hugos, 2018). For
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example, Aim of manager of Vodafone can increase the sales in the market with the help of
making an appropriate plan which work effectively for them.
Organizing: Effective coordination between authority and responsibility. This is focus on
the synchronization of employee in the organisation. Vodafone appoint its employee according to
the skill and ability. For example, manager of Vodafone focus on desired skills and capabilities of
an individuals while hiring employees for specific position in company that helps to complete
tasks perfectly in future.
Commanding: Managers must supervise subordinates in their daily work and inspire them
to achieve company goals. It is the responsibility of the managers to communicate organisations
aim and goals to their subordinates. The commanding of employees should always be consistent
with the company polices and every manager should treat subordinates in line with the standards
of the firm. For example, manager is Vodafone prefer to communicate every important
information to employees and actively listen their views also which encourage people to obey
instructions of their supervisor accurately to achieve set goal.
Directing: This is about motivating directing employee. Inspired and encourage them to
perform well in organisation. Vodafone guide their employee for providing effective services to
its customer. In Vodafone, with the help of it the manager can direct the employees to do work
according to the strategies and polices. For example, manager of Vodafone use to provide correct
guidelines and ideas to employees for directing their efforts in correct direction which are
favourable to attain desired objectives successfully.
Controlling: This is focus employees performance, monitor there performance. Control is
about observing and reviewing the performance of employees. According to performance of
employee management take there possible action. Better performance of employee lead to the
success of organisation. For example, manager of Vodafone observe and monitor the performance
of employee for achieving its objective in market(Anderson and et. al., 2018).
Coordinating: The coordination is very important between employees which can be
facilitate by proper instructions of manager in order to complete the tasks in proper manner. It
includes to improve communication between team members and solve conflicts in order to
establish an effective coordination which impacts positively on operations and related outcomes.
For example, a manager of Vodafone should focus on coordination of staff members as it will
facilitate to increase regular productivity of them.
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Human relation theory of management:
This theory of management focus on the capability of an individual . This is for creatively
and gearing management toward bringing out the potential. Human relation theory focus on
aligning the needs of worker with the need of the company(Karlsson, 2016)
Leadership provide a criteria in which they provide guidance and motivate employee in
the organisation for achieving certain object of organisation. It is about influencing for doing
there best in the organisation. Leader is the the person who set the direction and help other to do
the right thing.
Different theories and role to leadership :
Interpersonal role: This is the role which define personality , lifestyle of organisation.
Practices of organisation varied for division of communication on the based role that focuses on
action. In Vodafone lifestyle and traits of employee constitute that will be valuable for the
organisation .
Decisional role: This is define as decision which is taken by the organisation for achieving
the objective . In this leader should take the decision in the organisation in order to achieving the
goal. In Vodafone it is very important to take take right decision in order to achieving the goal of
the company.
Informational role: this role are the role in which decision are taken in context of benefit
of employee(Kavuri and Kottomtharayil, CommVault Systems Inc, 2014).. This information is
kept by the managerial activity and their relationships. In Vodafone decision are taking in context
of benefit of the employee for there welfare.
Autocratic theory of leadership:
This theory include the involvement of employee in decision taking. This theory known as
the best theory of leadership. if Vodafone apply this theory then they get to know about many
new ideas and different point of views. With the use of this theory employee feel valued in
company and perform well in the organisation.
Differentiate between role of a leader and function of a manager by applying theory and
concept:
Objective, of manger is to set out the role of employee in Vodafone. Leader objectives in
the organisation is to guiding employee, motivate them and inspire to perform well in there
company of Vodafone.
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