Role of Leader and Manager in Organization - H&M

Management
and
Operations

INTRODUCTION
In an organisation operation transform resources or data inputs into desired goods,
services or results and create as well as deliver value to customers. Management is defined as all
activities and task that are undertaken for purpose of achieving objectives and gaols of an
organisation. Both operation and management are concerned with converting materials and
labours into good service in an appropriate manner in order to maximise profit of an organisation
(De Roover, 2017). In this report organisation chosen is H&M, a multinational clothing retail
company. It is known for fast fashion clothing for men, women, teenagers and children. This
report is going to differentiate role of a leader and function of managers in different context of
organisation. Moreover, analysing different theories and models of leadership and key
approaches to operation management that help in achieving business objectives of an
organisation. Furthermore, understanding relationship between leadership and management in
contemporary business environment as well as its impact upon operational management and
decision-making process.
TASK 1
P1 Different role and characteristics of a leader and manager
H&M is a multinational clothing retail company which is known for its fast fashion
clothing brand. It offers fashion and quality at best price in a sustainable way for women, men
teenagers and children. Herein, H&M is following a functional organisational structure, which
focus on job function and functional areas. In operation management leader and manger plays a
pivotal role in operating business. A strong operation leader understand that employees are
valuable resources and can effectively communicate with each other. Moreover, a manager in an
organisation is a master or commander of managing input and output resources.
Leader: A leader is an individual who lead, guide and influence behaviour as well as
work of other towards accomplishment of specific goals in a crucial situation (Fayol, 2016).
Leader has the ability of a manger to induce subordinates to work with confidence and zeal.
Role of Leader
Representatives of organisation: A leader is a representative of an enterprise. The leader
of H&M represents conferences, seminars and general meetings. Its essential role is to
communicate rational of enterprise outside to general public.