Critical Review of Service Process Map in Healthcare Operations Management

The assignment provides a comprehensive review of the service process map in healthcare operations management. It evaluates the importance of information flow, material flow, and value stream mapping in managing patient care effectively. The document also considers the impact of disruptive technologies on the process map, as well as the role of operations management in strategic decision-making. Key themes include the need for accurate information management, effective material flow, and adaptation to technological advancements.

OPERATIONS
MANAGEMENT
Critical review of service process map of
healthcare

Identification of the critical
operations management
■ Flow of information is seen with hospital records information
treatment and attending the physician
■ This information includes consideration of patient’s history of the vital
statistics and insurance information
■ The information flow is also considered with the information flow from
attending nurse to doctor examining patient
■ Material flow is well-thought-out with the attending of the nurse, going
to the waiting area, nurse examining the patient and doctor
examining the patient

Identification of the critical
operations management
■ Material flow is also evident with nurse bringing the medical supplies,
doctor testing the patient and giving information on departing
instructions
■ The departmental information relates to the diagnosis and departmental
information
■ The emergency room mapping needs to be considered with the efforts of
the increasing the flow of capacity constraints which are seen to be
related to the various activities
■ Value stream mapping is understood with the nature of the insurance
information, attending the physician, departing instructions and
information passed to the diagnosis and departing institute

Evaluation and articulation of
the principles
■ Disruptive technology is seen to be based on the various types of the
techniques associated to “quality of life of people, global economies,
business models of companies”
■ The technological constraint is identified as the main challenge which
may affect the disruptive technologies altering the process map
■ The system maintained to keep track of the orders may be
significantly affected with the poor information management
■ The main aspects of maintaining the information flow is considered
with the out-patient registration, patient going to the waiting area

Evaluation and articulation of
the principles
■ The improvement in the technology is further seen to be considered with
the types of the innovations and the adaptations of the various
technologies related to the work flow process
■ The decision makers also need to consider the disruptive innovations which
may influence the overall value chain and capability of the organization
■ Other influencing factor to the process map needs to be considered with the
technological constraints such as “wireless sensor network, Printer, cloud,
internet and automation process” of the knowledge work
■ There is other consideration which is seen to be evident changes in
advanced robotics which may make significantly affect the operating time
and waiting time of the patients

Critical evaluation of the role of
operations management in the strategic
management of the organizations
■ The clinical emergency practice is dependent on the administration of the
ED
■ The value of the operations management and the approach to the
management is evident with the institutional mission/strategic plan and
expectations of the CEO in improvement of the emergency services
■ The dynamics of the organizational change and the service management is
considered with the systems approach and selected management tools
■ The main form of the operations strategies are based on “availability and
quality of material and infrastructure resources for the team to operate for
the care of patients with complex needs”

Critical evaluation of the role of
operations management in the strategic
management of the organizations
■ The visualization needs are also seen to be considered with the important
terminologies which are measured with the overall strategical
implementations
■ The important form of the changes to the adaptation in the technological
aspects as per the pre-analysis phase, by means of floating reading
■ The operations management plays a deciding factor for the collected
material and systematized exploration of the materials
■ The coordination among the empirical structure of the materials is
composed with addressing of the challenges encountered by the
management

Thank You