Case Study on Operational Management by Eljet Printing
Added on 2022-07-21
28 Pages7832 Words25 Views
Operations Management Integration Paper of
Eljet Printing and Services
Submitted by:
J-El G. Gerafil
Submitted to:
Ms. Mary Ann T. Sedero
BM 240 Section 1 Faculty-In-Charge
January 22, 2022
Eljet Printing and Services
Submitted by:
J-El G. Gerafil
Submitted to:
Ms. Mary Ann T. Sedero
BM 240 Section 1 Faculty-In-Charge
January 22, 2022
1
Table of Contents
I. Introduction ........................................................................................................................................ 3
A. Objectives of the Study............................................................................................................... 3
B. Scope and Limitations ................................................................................................................ 4
II. Company Background..................................................................................................................... 4
A. Company Background ................................................................................................................ 4
B. Mission and Vision ...................................................................................................................... 5
C. Organizational Structure ............................................................................................................ 6
III. Documentation of Company Operations ..................................................................................... 6
A. Transformation Process, Competitiveness, and Design ....................................................... 6
i. Transformation Process ........................................................................................................... 6
ii. Competitiveness, Strategy, and Productivity ....................................................................... 9
iii. Product or Service Design ................................................................................................... 11
i. Process Flowchart................................................................................................................... 13
ii. Quality Management / Quality Control ................................................................................ 14
iii. Raw Material Requirement .................................................................................................. 17
iv. Labor and Skills Requirement ............................................................................................. 17
v. Plant Design and Facility Layout ......................................................................................... 19
vi. Waste Disposal ...................................................................................................................... 20
C. Supply Chain Analysis .............................................................................................................. 21
D. Location and Justification......................................................................................................... 22
IV. Recommendation ......................................................................................................................... 23
A. Identification of Problems/Points of Improvement ................................................................ 23
B. Recommendation ...................................................................................................................... 24
V. References / Appendices ............................................................................................................. 25
Table of Contents
I. Introduction ........................................................................................................................................ 3
A. Objectives of the Study............................................................................................................... 3
B. Scope and Limitations ................................................................................................................ 4
II. Company Background..................................................................................................................... 4
A. Company Background ................................................................................................................ 4
B. Mission and Vision ...................................................................................................................... 5
C. Organizational Structure ............................................................................................................ 6
III. Documentation of Company Operations ..................................................................................... 6
A. Transformation Process, Competitiveness, and Design ....................................................... 6
i. Transformation Process ........................................................................................................... 6
ii. Competitiveness, Strategy, and Productivity ....................................................................... 9
iii. Product or Service Design ................................................................................................... 11
i. Process Flowchart................................................................................................................... 13
ii. Quality Management / Quality Control ................................................................................ 14
iii. Raw Material Requirement .................................................................................................. 17
iv. Labor and Skills Requirement ............................................................................................. 17
v. Plant Design and Facility Layout ......................................................................................... 19
vi. Waste Disposal ...................................................................................................................... 20
C. Supply Chain Analysis .............................................................................................................. 21
D. Location and Justification......................................................................................................... 22
IV. Recommendation ......................................................................................................................... 23
A. Identification of Problems/Points of Improvement ................................................................ 23
B. Recommendation ...................................................................................................................... 24
V. References / Appendices ............................................................................................................. 25
2
List of Figures
Figure 1: Organizational Structure of Eljet Printing and Services .......................................... 6
Figure 2: Transformation Process of Eljet Printing and Services ........................................... 7
Figure 3: SWOT Analysis of Eljet Printing and Services ...................................................... 10
Figure 4: Products Sold at Eljet Printing and Services - 2 ................................................... 12
Figure 5: Products Sold at Eljet Printing and Services - 1 ................................................... 12
Figure 6: Products Sold at Eljet Printing and Services - 3 ................................................... 13
Figure 7: Process Flowchart of Eljet Printing and Services ................................................. 13
Figure 8. Gantt Chart of Eljet Printing and Services Processes ........................................... 14
Figure 9. Layout of Eljet Printing and Services Production Facility ...................................... 19
Figure 10. Facility Layout of Eljet Printing and Services Shop ............................................. 20
Figure 11: Supply Chain of Eljet Printing and Service ......................................................... 22
Figure 12. Location of Eljet Printing and Services via Google Maps .................................... 22
List of Tables
Table 1: Eljet Printing and Services Table of Employees......................................................18
List of Figures
Figure 1: Organizational Structure of Eljet Printing and Services .......................................... 6
Figure 2: Transformation Process of Eljet Printing and Services ........................................... 7
Figure 3: SWOT Analysis of Eljet Printing and Services ...................................................... 10
Figure 4: Products Sold at Eljet Printing and Services - 2 ................................................... 12
Figure 5: Products Sold at Eljet Printing and Services - 1 ................................................... 12
Figure 6: Products Sold at Eljet Printing and Services - 3 ................................................... 13
Figure 7: Process Flowchart of Eljet Printing and Services ................................................. 13
Figure 8. Gantt Chart of Eljet Printing and Services Processes ........................................... 14
Figure 9. Layout of Eljet Printing and Services Production Facility ...................................... 19
Figure 10. Facility Layout of Eljet Printing and Services Shop ............................................. 20
Figure 11: Supply Chain of Eljet Printing and Service ......................................................... 22
Figure 12. Location of Eljet Printing and Services via Google Maps .................................... 22
List of Tables
Table 1: Eljet Printing and Services Table of Employees......................................................18
3
I. Introduction
Managers should have proper knowledge on operations management since this aids
the business to fully utilize its resources to their full potential in order to attain maximum
customer satisfaction to very good or service a business delivers. Improving these resources
could involve making employees more productive, proper use and implementation of current
technology in operations, improving supply chain, and adding more value to every output
produced.
Operations management is an area of management mainly concerned with planning,
scheduling, and controlling of various activities that transforms inputs into outputs with the use
of resources such as machineries and labor. Operations management makes use of concepts
and systems that could generally affect the effectivity and efficiency of business operations
such as supply chain, information systems, accounting systems, quality management, and so
much more. This area of management covers several management issues as well such as
inventory management, below quality-standard production, mishandling of products,
unproductive workplace, and ineffective supply chain.
This paper aims to discuss the current situation of operations of Eljet Printing and
Services, a t-shirt printing service provider at Guimbal, Iloilo, through identifying the business’
transformation process, competitiveness, and design as well as its production/operations
process. We will also be looking into the supply chain and location strategy of Eljet Printing
and Services to see how effective it is. With the help of operation management theories and
techniques, we intend to identify points of improvement within the business and analyze
alternatives on how to improve their operations management in order to continue provide
quality goods and services to their customers.
A. Objectives of the Study
This paper generally aims to conduct a comprehensive study on the current operations
management of Eljet Printing and Services with the help of the knowledge and understanding
of concepts acquired for the semester in BM 240 – Operations Management course.
With this, the paper specifically aims to:
A. Study and evaluate the current situation of Eljet Printing and Services and apply
fitting operations management concepts to the business.
I. Introduction
Managers should have proper knowledge on operations management since this aids
the business to fully utilize its resources to their full potential in order to attain maximum
customer satisfaction to very good or service a business delivers. Improving these resources
could involve making employees more productive, proper use and implementation of current
technology in operations, improving supply chain, and adding more value to every output
produced.
Operations management is an area of management mainly concerned with planning,
scheduling, and controlling of various activities that transforms inputs into outputs with the use
of resources such as machineries and labor. Operations management makes use of concepts
and systems that could generally affect the effectivity and efficiency of business operations
such as supply chain, information systems, accounting systems, quality management, and so
much more. This area of management covers several management issues as well such as
inventory management, below quality-standard production, mishandling of products,
unproductive workplace, and ineffective supply chain.
This paper aims to discuss the current situation of operations of Eljet Printing and
Services, a t-shirt printing service provider at Guimbal, Iloilo, through identifying the business’
transformation process, competitiveness, and design as well as its production/operations
process. We will also be looking into the supply chain and location strategy of Eljet Printing
and Services to see how effective it is. With the help of operation management theories and
techniques, we intend to identify points of improvement within the business and analyze
alternatives on how to improve their operations management in order to continue provide
quality goods and services to their customers.
A. Objectives of the Study
This paper generally aims to conduct a comprehensive study on the current operations
management of Eljet Printing and Services with the help of the knowledge and understanding
of concepts acquired for the semester in BM 240 – Operations Management course.
With this, the paper specifically aims to:
A. Study and evaluate the current situation of Eljet Printing and Services and apply
fitting operations management concepts to the business.
4
B. Identify problems and discuss points for improvement in the company’s operations
management.
C. Compare and analyze alternatives, and provide appropriate recommendations for
the defined problems and points of improvement.
B. Scope and Limitations
The scope of the study is only within the operations management of Eljet Printing and
Services. This means that the assessments and recommendations to be made will focus on
improving the efficiency and success of the business’ operations.
The data and contents of this study is only limited to the information that will be willingly
disclosed by the manager of Eljet Printing and Services. Furthermore, this paper will not be
using unrelated management models and will strictly use and apply operations management
theories and concepts only.
II. Company Background
A. Company Background
Eljet Printing and Services started in 2005 as a t-shirt printing sideline of the
owner. As his sideline grew and tapped more customers and places, he focused more
on his t-shirt printing business and eventually became his main source of income. The
business then expanded its services by offering digital and sublimation prints aside
from traditional silk screen prints. Moreover, they were also able to print not only on
cotton shirts, but also on jerseys as well as on souvenirs like mugs, umbrellas, etc.
Throughout the years, the business was able to put up a physical store located
at Guimbal, Iloilo where they accepted printing services as well as sell plain shirts and
t-shirt printing products such as paint, silk screens, paper, and many more. In 2018,
Eljet Printing and Services opened a second branch at Miag-ao, Iloilo in order to cater
to the local market and tap potential customers.
In 2020 months after the pandemic, much like most businesses, Eljet Printing
and Services took a big hit in its sales due to the low number of customers and events
because of the imposed lockdowns. The business still continued its services and
B. Identify problems and discuss points for improvement in the company’s operations
management.
C. Compare and analyze alternatives, and provide appropriate recommendations for
the defined problems and points of improvement.
B. Scope and Limitations
The scope of the study is only within the operations management of Eljet Printing and
Services. This means that the assessments and recommendations to be made will focus on
improving the efficiency and success of the business’ operations.
The data and contents of this study is only limited to the information that will be willingly
disclosed by the manager of Eljet Printing and Services. Furthermore, this paper will not be
using unrelated management models and will strictly use and apply operations management
theories and concepts only.
II. Company Background
A. Company Background
Eljet Printing and Services started in 2005 as a t-shirt printing sideline of the
owner. As his sideline grew and tapped more customers and places, he focused more
on his t-shirt printing business and eventually became his main source of income. The
business then expanded its services by offering digital and sublimation prints aside
from traditional silk screen prints. Moreover, they were also able to print not only on
cotton shirts, but also on jerseys as well as on souvenirs like mugs, umbrellas, etc.
Throughout the years, the business was able to put up a physical store located
at Guimbal, Iloilo where they accepted printing services as well as sell plain shirts and
t-shirt printing products such as paint, silk screens, paper, and many more. In 2018,
Eljet Printing and Services opened a second branch at Miag-ao, Iloilo in order to cater
to the local market and tap potential customers.
In 2020 months after the pandemic, much like most businesses, Eljet Printing
and Services took a big hit in its sales due to the low number of customers and events
because of the imposed lockdowns. The business still continued its services and
5
operations, however, they were forced to close their second branch in Miag-ao
because of the lack of customer and profits.
Today, Eljet Printing and Services has recovered from the losses it incurred
during the early months of the pandemic and is slowly getting back on track with the
return of its customers due to the ease in quarantine protocols.
In this paper, we will identify the business’ vision and mission as well as analyze
its transformation process, competitiveness, and design. We will also tackle their
production/operations process, supply chain analysis, and its location. With the help
of operation management theories and concepts, proper recommendations will be set
in accordance to the identified problem and points of improvement.
B. Mission and Vision
Eljet Printing and Services’ Mission
Being a still a small scaled business in the community, Eljet Printing and
Services’ finds ways to help people in the locality who are looking for part-time jobs or
a source of income who have cannot apply in other jobs since they cannot reach
minimum qualifications. That is why Eljet Printing and Services came up with a mission
to give job opportunities and meaningful work experience to both skilled and unskilled
people in the community.
Eljet Printing and Services also aims to form strong and lasting relationships
with its customers by delivering quality products along with great customer service as
well as give joy to customers by making simple occasions memorable with the shirts
and printing services that the business provides.
Eljet Printing and Services’ Vision
Eljet Printing and Services aims to be recognized as a business that provides
exceptional service and quality products to its customers at an affordable price, while
striving to grow and expand in the next five years.
operations, however, they were forced to close their second branch in Miag-ao
because of the lack of customer and profits.
Today, Eljet Printing and Services has recovered from the losses it incurred
during the early months of the pandemic and is slowly getting back on track with the
return of its customers due to the ease in quarantine protocols.
In this paper, we will identify the business’ vision and mission as well as analyze
its transformation process, competitiveness, and design. We will also tackle their
production/operations process, supply chain analysis, and its location. With the help
of operation management theories and concepts, proper recommendations will be set
in accordance to the identified problem and points of improvement.
B. Mission and Vision
Eljet Printing and Services’ Mission
Being a still a small scaled business in the community, Eljet Printing and
Services’ finds ways to help people in the locality who are looking for part-time jobs or
a source of income who have cannot apply in other jobs since they cannot reach
minimum qualifications. That is why Eljet Printing and Services came up with a mission
to give job opportunities and meaningful work experience to both skilled and unskilled
people in the community.
Eljet Printing and Services also aims to form strong and lasting relationships
with its customers by delivering quality products along with great customer service as
well as give joy to customers by making simple occasions memorable with the shirts
and printing services that the business provides.
Eljet Printing and Services’ Vision
Eljet Printing and Services aims to be recognized as a business that provides
exceptional service and quality products to its customers at an affordable price, while
striving to grow and expand in the next five years.
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