Total Quality Management Impact on the Performance of Project Based Firms in Kuwait - Conclusions and Recommendations

Running head: CONCLUSIONS AND RECOMMENDATIONS
Total Quality Management Impact on the Performance of Project Based Firms in Kuwait
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1CONCLUSIONS AND RECOMMENDATIONS
Topic: Total Quality Management Impact on the Performance of Project Based Firms in
Kuwait
CHAPTER 5: CONCLUSION AND RECOMMENDATONS
5.1 Introduction
Total Quality Management (TQM) is an organizational framework, which entails the
organizations to build an infrastructure where they would be able to continuously improve their
abilities in delivering high-quality goods and services to the consumers (Dale 2015). This
concept was very important during the period between late 1980s and early 1990s and after that,
it was overshadowed by other techniques such as Lean manufacturing, Six Sigma and ISO 9000
(Ross 2017). As seen earlier, the businesses in Kuwait follow the TQM though the consultancy
firms. The TQM process is integrated in the business projects to generate the desired revenue as
well as to meet the timeline of the scheduled delivery, which helps in gaining competitive edge
in the market. While some organizations are focusing on achieving efficient financial
performance (project cost), some other are focusing on improving their non-financial
performance (project schedule) and both type of organizations are implementing the TQM
process.
From the literature review, the overview of the macro environment in Kuwait was obtained.
Along with that, the researcher also highlighted crucial elements in Kuwait’s economy and
culture, which would have significant impact on the working practices. For example, the
tendency to avoid uncertainty would push the people in Kuwait to focus more on cost benefit
analysis before implementing TQM (Gimenez-Espin, Jiménez-Jiménez and Martínez-Costa
2013). The factors of TQM focus on continuous improvement of the quality of the products and

2CONCLUSIONS AND RECOMMENDATIONS
services to increase the value proposition to the customer. This requires high level of investment.
Hence, the economic condition and culture of the nation are important as that would determine
the application of TQM in the industries. Through the literature review, the researcher presented
an in depth discussion regarding different aspects of TQM, project management and continuous
improvement. It is seen that there are 9 critical success factors which influence the organizational
performance in various ways. All these factors were discussed individually to evaluate the
relationship between TQM and continuous improvement process and the business performance.
It was found from multiple literature study that TQM has a significant influence on the
production and delivery process, and continuous improvement is an essential factor, which must
be implemented with the TQM. Thus, the researcher created a theoretical background for the
study, which made the reader acquainted with the research topic.
In this research study, the researcher focused on to explore the impact of Total Quality
Management on the performance of the Kuwait based project firms. For the study, the researcher
formulated three research hypotheses, which segregated the relationship between TQM and
project schedule, project cost and whether continuous improvement significantly moderates
project management in construction, banking and healthcare sectors. The researcher conducted a
survey through SurveyMonkey for primary data collection and quantitative data analysis method
was applied to get the findings. The response data was converted into numerical value and
statistical tools, namely, descriptive statistics, reliability test, correlation and regression, were
applied on the data. From the data analysis, it is found that, there is no significant relationship
between TQM and project schedule, while TQM is found to be have a strong positive impact on
the project cost. It is also found that continuous improvement acts as a moderator for project cost
enhancement. This is a significant finding for the Kuwait based project firms.