Operations and Service Management in ASDA

OPERATIONS AND
SERVICE MANAGEMENT

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK...............................................................................................................................................3
1- Identifying one operation management practice within ASDA..............................................3
2- Critically analyse how this operation management practice impact the supermarket in
regard to efficiency......................................................................................................................4
3. Evaluating how technology could be en rooted in the process or evaluating how this has
already been achieved .................................................................................................................6
4. Support functions are linked to the operation management practices. ...................................7
CONCLUSION................................................................................................................................9
REFERENCES..............................................................................................................................10

INTRODUCTION
Operations and service management refers to procedure of managing essential and
beneficial operational activities of an organization, that contribute to increase productivity and
performance level (Wolniak, 2020). The current assignment will be based on ASDA, which falls
under the category of leading supermarkets in the UK. The study will explain one operational
management practice within chosen supermarket, and also specify how this practice impact
business in regard to efficiency. Furthermore, the report will also justify how technology could
be embedded in procedure of supply chain management and supporting functions that are linked
to chosen management practice that assist with assuring organizational success.
TASK
1- Identifying one operation management practice within ASDA
The success and growth of any company, either large or small, public or private depends
on operational management practices. Each practice may contribute to increase organizational
performance and productivity level, which is quite essential and beneficial for business growth in
the market. In case of ASDA, supply chain management may play this role in effective and
appropriate manner, as it may support to grow company effectively and enhance their customer
satisfaction successfully. Supply chain management practice refers to the procedure of managing
flow of products and services that an organization plan to offer or provide individual customer,
who tend to purchase quality goods (Tan, 2020). This practice may include some key elements
such as active streamlining of a venture supply side practices and activities that enable
administration to take pleasure of increasing customer value and gaining competitive advantages.
Supply chain management operational practice encompasses different types of steps such as
planning, sourcing, making, delivering and returning that affect success and progress factors of
ASDA.
Planning element of chosen operation management practice is imperative to manage
inventory and production procedure as well as to control both activities effectively (Aslam and
et.al., 2021). In the retail industry, supermarket and its management may always attempt to
match supply with aggregate demand of needs in term of developing a course of action by
utilizing analytics. Planning may provide them chance to reach desire outcomes by using
analytical data. Another element of supply chain management practice is sourcing that determine
vendors who may produce or manufacture goods, for purpose of meeting plan or actual demand

in the most effective and productive manner. Making, delivering and returning are the other
components that makes supply chain management operation effective and beneficial in chosen
organizational context (Habib and et.al., 2021). As per the need or requirement of target
audience, firm may move to conduct a specific practice such as making which enable them to
perform all the useful activities that are related to alteration of raw material to final item. The
best element that make supply chain management practice more effective and essential for
ASDA success is delivering (What is supply chain management, 2018). As this component may
contribute to direct or indirect integrate with target customer, that may take interest to purchase
goods offer by the chosen supermarket. The process of return is considered as post delivery
customer support action or decision that relate with each form of returned items. This term may
also fall under the category of supply chain management practice elements, which in turn
provide desire outcomes to the organization.
Supply chain in the ASDA is managed and monitor in term of hiring skilled people who
are able to perform in this section and use technologies to monitor everything, from raw material
collection to final formation of products.
2- Critically analyse how this operation management practice impact the supermarket in regard
to efficiency.
Supply chain management practice may put positive impact on ASDA and its success as
it may support company to provide or offer customers quality products on time which they tend
to purchase and use (Khan and et.al., 2022). It may contribute to increase operational
effectiveness or efficiency of venture in term of delivering goods that individual person may buy
and refers others to do so, which in turn lead to enhance their satisfaction, that is important for
management to do that. In the recent time, with effective supply-chain-management practice
organization may stand competitive, that play significant role in its success in the intense
competitive market, where competition level is increase day by day. This practice may never
been so difficult as it enables venture to manage, production, distribution and other operational
practice that integrate with that across varied contents.
Supply chain management as chosen operational management practice may affect
positively upon ASDA in regard to efficiency in form of making communication better with
sustainable and profitable suppliers (Alghasawneh and et.al., 2021). It may drive the attention of
administration toward collaborating and conducting collaborative practice with those suppliers