Operations and Service Management: Impact on Efficiency of Caterham Cars

Operations and Service
Management

Contents
Contents...........................................................................................................................................2
INTRODUCTION...........................................................................................................................1
REFERENCES................................................................................................................................1

INTRODUCTION
Operations and service management is responsible for the functions of the company for
providing services directly to the customers. For the production the decisions are taken by the
operations manager as well as consumption of an intangible product. Operations management
refers to a business function which is responsible for handling the creation of goods and services.
It benefits the mangers of the company in motivating employees, getting sustainable advantage
in the market, customer satisfaction and also provide high revenue. For better understanding of
the given topic Caterham Cars is the company taken into consideration. It is an automobiles
manufacturer of lightweight sports cars which was established in Caterham, Surrey in 1973 with
its headquarters located in Crawley, Sussex England.
The report highlights operation management practice as well as its impact on the
efficiency of organisation. Evaluation of the technology used in the process or already being
achieved in the company. Various supporting function which are connected to operation
management practice and also evaluation of their achieving it with the firms success.
MAIN BODY
1. Operation management practices taken in the company
Operation management practice refers to the management of business practices in order
to create the maximum level of efficiency in the enterprise (Barnes, 2018). With the purpose to
increase the profit in the company operation management of Caterham Cars is concerned with
converting labours and materials into good as well as services efficiently. The operation
management practice used by the managers of Caterham Cars is automated stock control. It is
the way use for the modern retailers in tracking, organising stock, suppliers and sales while
working in the company.
One of the biggest benefits of automated stock control is that it makes better and high
accuracy in the organisation (Bordoloi, Fitzsimmons and Fitzsimmons, 2018). The management
practices is helpful for the managers of Caterham Cars in making improvised decisions in order
to make healthy decisions which satisfy the needs of everyone in the firm. It also improves the
efficiency of the staffs to work which helps in achieving the organisational goals. The managers
of Caterham Cars saves their time by using the automation which includes the online inventory
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