INTRODUCTION Employability skills are necessary for an employee tomaintain employment in an organization.Someofthecorecompetenciesaretimemanagement,teamplayer, communication, ambitious and so on. On the basis of these, staff members will be able to get rewards and incentives from their manager. The manager can conduct training and development programs in the enterprise so that all employees can enhance their core competencies along with the potential. The Present report is based on BT Group which performs their operations in the telecommunication industry (Baker and Henson, 2010). They focus on the skills of their workers so that quality services can be given to the customers. The below mentioned report is based on employability skills which explains motivational techniques which are used to improve the performance quality of staff members. Along with this, it explainsdifferent communication styles and time management strategies in detail. Furthermore, it stresses on appropriate strategies to resolve all problems that workers are facing in the business organization. TASK 1 1.1 The Assistant HR manager of BT Group has to develop some responsibilities on the basis of objectives of the organization. These own responsibilities and performance are related to self management and self evaluation of the person (Belt, Drake and Chapman, 2010). On the basis of these techniques, the manager will be able to develop his own objectives so that overall growth of the firm can be improved. Being an assistant HR manager, I have some responsibilities like I have to motivate employees by givingrewards and incentives so that their performance can be improved. Along with this, I have to analyse the performance of workers on continuous basis and on the basis of their performance feedback is given to them so that they can improve their skills.
In order to develop these responsibilities, I have to identity my own strengths and weaknesses by using the self evaluation method. Further, relationship among all employees should be improved. For this, the manager has to use some strategies like give tasks in team and conduct meetings so that conflicts can be reduced and overall objectives can be achieved. There are some of the performance objectives of HR manager and these are related to the objectives of telecommunication industry. Performance objectives should be developed in an efficient manner so that customers will be able to get quality services from the employees of BT Group. Some of these objectives are: Recruit the right candidate:As the HR manager of BT Group, I have to recruit the right candidate on the basis of their talent and skills. New workers can improve growth of the firm in the market through their innovative ideas and creativity (Benson, Morgan and Filippaios, 2014). Boost employee morale:It is the role of the manager to motivate their employees by giving them some rewards and incentives so that their performance can be improved. Compliance:Being a HR manager, I have to provide a healthy and safe environment to their employees. So for this, he has to comply with the companies policies with the state government laws. On the basis of these, overall performance of the firm can be improved. (Performance Objectives, 2017) Illustration1: Performance Objectives, 2017
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