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Operations in the Telecommunication Industry - BT Group | Report

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Added on  2020-02-05

Operations in the Telecommunication Industry - BT Group | Report

   Added on 2020-02-05

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Employability Skills
Operations in the Telecommunication Industry - BT Group | Report_1
Table of Contents
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................3
1.1...........................................................................................................................................3
1.2...........................................................................................................................................4
1.3...........................................................................................................................................5
1.4...........................................................................................................................................6
TASK 2 ...........................................................................................................................................7
2.1...........................................................................................................................................7
2.2...........................................................................................................................................8
2.3...........................................................................................................................................9
TASK 3 .........................................................................................................................................10
3.1.........................................................................................................................................10
3.2.........................................................................................................................................10
3.3.........................................................................................................................................11
TASK 4 .........................................................................................................................................12
4.1.........................................................................................................................................12
4.2.........................................................................................................................................13
4.3.........................................................................................................................................14
CONCLUSION..............................................................................................................................15
REFERENCES..............................................................................................................................16
.....................................................................................................................................................18
Operations in the Telecommunication Industry - BT Group | Report_2
INTRODUCTION
Employability skills are necessary for an employee to maintain employment in an
organization. Some of the core competencies are time management, team player,
communication, ambitious and so on. On the basis of these, staff members will be able to get
rewards and incentives from their manager. The manager can conduct training and development
programs in the enterprise so that all employees can enhance their core competencies along with
the potential. The Present report is based on BT Group which performs their operations in the
telecommunication industry (Baker and Henson, 2010). They focus on the skills of their workers
so that quality services can be given to the customers. The below mentioned report is based on
employability skills which explains motivational techniques which are used to improve the
performance quality of staff members. Along with this, it explains different communication
styles and time management strategies in detail. Furthermore, it stresses on appropriate strategies
to resolve all problems that workers are facing in the business organization.
TASK 1
1.1
The Assistant HR manager of BT Group has to develop some responsibilities on the basis
of objectives of the organization. These own responsibilities and performance are related to self
management and self evaluation of the person (Belt, Drake and Chapman, 2010). On the basis of
these techniques, the manager will be able to develop his own objectives so that overall growth
of the firm can be improved. Being an assistant HR manager, I have some responsibilities like I
have to motivate employees by giving rewards and incentives so that their performance can be
improved. Along with this, I have to analyse the performance of workers on continuous basis and
on the basis of their performance feedback is given to them so that they can improve their skills.
Operations in the Telecommunication Industry - BT Group | Report_3
In order to develop these responsibilities, I have to identity my own strengths and weaknesses by
using the self evaluation method. Further, relationship among all employees should be improved.
For this, the manager has to use some strategies like give tasks in team and conduct meetings so
that conflicts can be reduced and overall objectives can be achieved.
There are some of the performance objectives of HR manager and these are related to the
objectives of telecommunication industry. Performance objectives should be developed in an
efficient manner so that customers will be able to get quality services from the employees of BT
Group. Some of these objectives are:
Recruit the right candidate: As the HR manager of BT Group, I have to recruit the right
candidate on the basis of their talent and skills. New workers can improve growth of the firm in
the market through their innovative ideas and creativity (Benson, Morgan and Filippaios, 2014).
Boost employee morale: It is the role of the manager to motivate their employees by
giving them some rewards and incentives so that their performance can be improved.
Compliance: Being a HR manager, I have to provide a healthy and safe environment to
their employees. So for this, he has to comply with the companies policies with the state
government laws. On the basis of these, overall performance of the firm can be improved.
(Performance Objectives, 2017)
Illustration 1: Performance Objectives, 2017
Operations in the Telecommunication Industry - BT Group | Report_4

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