Analysis of Organisational Culture, Politics, and Power
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This report analyzes the influence of organisational culture, politics, and power on individual and team behaviour in Intercontinental Hotels. It also evaluates motivational theories and their impact on achieving organisational goals.
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Organisational Behaviour
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Table of Contents INTRODUCTION..........................................................................................................................1 TASK 1............................................................................................................................................1 P1 Analysis of organisation’s culture, politics and power along with there influence over individual and team behaviour....................................................................................................1 TASK 2............................................................................................................................................5 P2 Evaluating Process and Content theory of motivation enabling effective achievement of goals and objectives of entity......................................................................................................5 TASK 3............................................................................................................................................8 P3 Evaluation of effective as opposed to ineffective team.........................................................8 TASK 4..........................................................................................................................................11 P4 Applying concepts and philosophies of organisational behaviour within an organisational context.......................................................................................................................................11 CONCLUSION.............................................................................................................................12 REFERENCES..............................................................................................................................13
INTRODUCTION OrganisationalBehaviourisa phenomenafor studyingboth individualand group performance. Organisational behaviour studies basically, the behaviours of individuals while working in an organisation along with its impacts upon their job structure, communication, motivation, leaderships and performances. This report is developed on Intercontinental Hotels, which is a also known as IHG was developed in 2003. Intercontinental Hotels is multinational British hospitality service provider which is headquartered in England, UK. The hotel is present in worldwide locations and serves to great number of population of different kind with unique taste and preferences every year(Buchanan, 2019). This assignment covers varied aspects of organisational behavioural by starting with understanding the culture, power and politics of company. The influence these factors have over the individuals behaviours, their performances and at the on Intercontinental Hotels. Along with it, different motivational techniques are which can be used by management for encouraging staff and making them work effectively. Moreover, teams development theories are analysed along with application of different organisational behavioural philosophies. TASK 1 P1Analysis of organisation’s culture, politics and power along with there influence over individual and team behaviour Organisation is a very big administration, where number parties are associated with it which are known as its stakeholders. Every organisation follow some culture according to its nature and size, management have few power which are delighted to them and have a political structure which differentiate the entity and its operations. These factors are explained below with the help of appropriate models and in context of Intercontinental Hotels. Organisational culture The culture represents characteristics, knowledge and manner in which a particular group of people behave. Organisation is also group which has number n number of people associated with it, creating a need for having a culture. Therefore, an organisational culture is defined as the underlying beliefs, values, assumptions which contributes to separate socialand psychological environment of company. The culture of organisation serves as a guidance to employees which holds, the norms, vision, mission and customs of company by which it operates. Cultures are 1
classified into few types and it is highlighted through a model. It is known as Handy's model of organisational culture, which has four different kind of cultures and elaborated below: (Source:Handy's Model of Organisational Culture, 2018) Power culturestates that the authority and power stays with one or two superiors who are responsible for influencing and spreading it throughout the company. In power culture, few rules and regulations are needed to be followed. Personnels are judged by their achievements rather than how they act upon to achieve those results. The decisions are taken quickly with having short-term implications or benefits(Wilson, 2018). Role cultureorganisations work with rules and regulations, having highly controlled environment in entity. The authority and power in role culture is defined according to the positions people hold in entity. This culture is mostly followed by tall structured organisation rather than flat. 2 Illustration1: Handy's Model of Organisational Culture, 2018
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Task cultureis basically a team culture, whena team is developed for completing a specific project or resolving a particular problem. The main motive of such team is the task for which it is developed therefore, the power keeps on shifting in between team members. Person culture, is where individual sees themselves as a unique and superior to organisation.Thecompanywithpersoncultureisjustacollectionofpeopleor individuals who work together in the same organisation. The expertise and skills of individuals are similar. In case of Intercontinental Hotels, it is a hospitality service provider having huge operations in different locations. Its structure is complexed as the hotel is geographically spread in vast areas which is Role culture is most suitable. Through role culture every employee will have clarity of job and work in the areas of their efficiency(Coccia, 2018). Organisational power Power is defined as the ability and authority one hold over others to make them work in respective manner according to their needs. Organisational power is also, the similar concept which states that it is an ability to make things work according to the perspective of company by someone else. The manager are responsible for assigning task to employees and guiding them to work in a respective manner. There are different types of power which can be practised by Intercontinental Hotels management. These are as follows: Reward poweris widely used methods, but has mixed results which makes it little weak. Rewardpowerisusedbyleadersormanagementforrenderingperformance appreciations to individuals according to their performances and achievements. This power is useful in increasing morals of employees and encouraging them to work with their utmost efficiency. Coercive poweris the least effective form of power but very commonly used and implemented by leaders. It is basically forcing workers and making them do thing without their will and consent. Intercontinental Hotels is a tall structured organisation which has number of divisions and separate form of employees working in it. Therefore, company can make use of both the powers in order to bring effective results and be most efficient. Organisational politics 3
Organisational politics refers to the actions and tactics used for influencing others and in order to work and improve personal and company's interest. Political skills are helpful to individuals as it enables them to attain better position and have more power, along with managing the job demands(Huffington, 2018). The organisational politics is explained through a chat which has four quadrants. (Source:The 4 Types of Organizational Politics, 2020) 4 Illustration2: The 4 Types of Organizational Politics, 2020
The Weedsis a quadrant in which informal relationships has more power and knows as weeds as it grows automatically without any support and maintenance. It is dependent upon personal relationships amongst employee's. The Rocks, here power is in hands of superiors on the basis of their roles, expertise, title and access to resources. This is known as the rocks as it takes place in managerial teams which keeps the company stable. The High groundsmixes the formal authority with the systems of organisations and occurs while describing the policy, structure or rules of company. The benefits of these rules is it allows the entity to keep a check on individuals. TheWoodsrepresentstheunspokenideas,assumptionsandhiddenplans.These provides cover and safety to organisation but when ignored too much it can result in losing good ideas and necessary changes go away(McShane and et. al., 2018). TASK 2 P2 Evaluating Process and Content theory of motivation enabling effective achievement of goals and objectives of entity Motivation Motivation is one of the key forces which leads to better performance. It is form of encouraging employees of company to be most effective and work with their full potential. It is divided and explained by two broad theories which are content and process theories. Content Theory-Content theory approaches to explore on those factors on that people can get motivate to achieve desirable goals after their needs and safety. Process Theory-This theory defines the psychological and behavioural process which motivate a person to act in a particular way, how it impact on individual person's behaviour and attitude. In case of Intercontinental Hotels company is suggested to make used of Maslow's needs hierarchy theory to analyse the behaviours of personnel's and accordingly motivate them for achieving organisational and their personal objectives in an effective manner. Maslow's Need Hierarchy Theory It is generally potential theory of motivation which provides the Maslow's need Hierarchy theory which defines the human needs. This theory can helps to Inter Continental 5
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Hotel groups to identify the consumers needs and wants in which they can provide and fulfils their services according to their consumer's expectations. These needs pursue according in pattern such as Psychological Needs, Safety Needs, Love and Belongings Needs, Self-esteem and Self- Actualization. Psychological Need-This need is basically derives the basic needs of human life in which it involves the food, water, shelter, air and other essential elements of life which can helps to leads proper survival in life. This need is establish in first stage of the any new start of improvisation element. In case of Inter Continental Hotel Groups First, they have to improvised their basic requirement which reflects purity basic services towards their consumers, such as internal and external environment, the services they are going to provide it should fulfil the common expectation of consumer's food, water, proper accommodation with full specifications(Derakhshan, Mancini and Turner, 2019). Safety Needs-After meet up the expectation of Psychological needs, the next is essential need is determine the safety and security needs. This necessarily defines about the protection of human life to living up in daily life basis such as health and life insurance other allowances which provides the benefits in future as a security. In context of Intercontinental Hotels view, the safety needs would determine the structure of venture is provide full security specification to consumer's where they can get a positive vibe of proper healthy environment and safety. Love and Belonging-After the safety, The next essential need is defines the connection, bond, relationship among with peers, family, friends and others. This need is also known as 'Social Needs', where it comprises about a particular person interactions with others and how socializing with other activities. In a perspective of Intercontinental Hotels view, This need play an important role in it while having a friendly environment structure is essential and in terms of hospitality industry the services and the behaviour is matter towards consumers expectations as well as their feedbacks. This social need approach can bring the healthy and friendly aura in any organization. Similarly, in Intercontinental Hotels this social need can extent the consumers retention and attraction as well towards the services which provided by organization. Self-Esteem-This need consists of 'self- repo' or 'self-respect'. In this it consider the self- beliefs, self-confidence, accomplishment, competence etc, anything which gives a vibe of 6
achievement or succession in work or any other field it leads towards the realisation of particular person's efforts which provides the favourable outcomes towards the objective, it also build 'self repo' around the society which is called as goodwill(Yu and et. al., 2018). In the Intercontinental Hotels views, This need can leads to providesan opportunities of self-growth, a proper succession planning, goodwill around in respective society towards the objective which gives a sense of accomplishment of something that conqueror with internal efforts. To Intercontinental Hotels it if they achieve the targets and satisfied the consumer's expectation by proper dedication it can create a goodwill in the market. Self-Actualization-The term 'Self-Actualization' consists the continuous having a desire of higher need ofaccomplishment, in another words, the ending of Maslow's need hierarchy model is 'Self-Actualization' which is determine of fulfilment. This need can bring a transformation into person's motivation for achievement of aims as many as the person can. To Intercontinental Hotels, by applicable of final need of Maslow's can generate the self-motivation and also creates the work dedication among people's who are working there which can leads to the organisation benchmark in success. Process theories are also of many types and out of them The Equity theory is adopted in case of IntercontinentalHotelsfordevelopinganunderstandingabouttheemployeeneedsand behaviours. And accordingly motivate them to bring the best out of them. The Equity theory This theory was the modification by 'Jane Stacy Adams' in 1963. It comprises the comparison of individual's job duties between inputs and outputs attributes to other and then respond to get rid of any inequality(Zientara and Zamojska, 2018). The higher range of an individual's image of equity, the more motivate there will be. This theory consists of two thing inputs and outputs, Input is basically terms as those attributes which an individual does to achieve the output. Input is determine the contribution by an individuals to organization such as Hard work, dedication, time, commitments and abilities etc. In other ways outputs can be as outcomes by an individual such as Job security, salary, Employee benefits, Sense of accomplishment etc. 7
By approaching this theory in Intercontinental Hotels perspective because it can brings the specification in the organization's inputs and outputs with some modification. While input elements can bring the organization importance to their employees or workers skills, attributes, loyalty, punctuality, work commitments etc. which involve and leads to accomplish the objective which gives the better outcomes. Similarly, workers who are serving in Intercontinental Hotels their skills and abilities can only be the key to generate the favourable outcomes through consumer satisfaction by the worker's services. It basically depend upon the worker's activeness or unique abilities how they can served to the customers. Outputs is directly proportional to the inputs that what worker will give from his or her abilities which brings better organization outcomes on that note the sources of output depends on it such as Job security, wages, other allowances, appraisal, Sense of accomplishment etc. TASK 3 P3 Evaluation of effective as opposed to ineffective team Group A group is a cluster of people or things brought and put together. In context of company a group is a bundle of individuals who are working together in a similar workplace. The people are unique from one another and holds separate expertise and skills. Team A team is also a group of people who are in one workplace but, are aligned with one another. Their goals are same, shares authority and highly interdependent on one another. A team is where people work for the teams aims and objectives keeping their personal agendas aside (Christiana, 2018). Effective team A team becomes effective and efficient when all its members are aligned together and work for attaining a common team goals and objectives. These teams are self-managed and increases employee motivation and productivity of team(Adler, 2018). Ineffective team An ineffective team are made up of people who are not comfortable with one another and do not mix well. Also, they do not hold enough skills which are necessary for performing the given task and working in a team. 8
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Difference between Effective and Ineffective team BASISEFFECTIVE TEAMINEFFECTIVE TEAM CommunicationInateamwhereopen communication is taking place amongstallteammatesis knownaseffectiveteam (Rock, 2018). On the contrary, a ineffective teamdonothaveany communicationchannelsand members stay reserved, do not sharetheirviewswithone anotherandeventalkwith each other. Decision-makingTheteamisveryeffective when decisions are taken by consentofeverymember. Leaders involve all individuals in decision-making discussion, invite their ideas and opinions. Theineffectiveteamleaders do not take view of individuals they just orders them. As there is no communication in team all decisions are made by team leaders and imposed on others. Types of teams inIntercontinental Hotels Functional teams-It is a combination of several teams and functional units which are operating in company. All these functional units have their specific tasks and goals. In Intercontinental Hotels, the functional units are room service team, kitchen team, front desk teams etc. Problem solving-This team is assembled for a particular project which needs some resolving related to its one or more issues(Bratton, 2020). It is project specific team which is of temporary nature. Project team-This team has a manager who is known as project manager and other individuals required to complete a specific project and achieve its objectives. In case of Intercontinental Hotels, these teams are developed for particular events and parties. Tuckman's Team Development theory Intercontinental Hotels, is a multinational hotel chain which has number of operational teams having separate goals and objectives. In order to make their teams more effective company 9
can make use of several team development theory given by researchers. For Intercontinental Hotels company is suggested Tuckman's team development models. It has five stages which enables leaders to make effective and efficient team. Illustration3: Tuckman’s Stages of Group Development, 2018 (Source:Tuckman’s Stages of Group Development, 2018) Formingis the first stage where teams are developed by the leaders with the individuals having similar features and expertise, for the common goals to be achieved. The team member are highly dependent of the leader of the team as they are unclear about the task and the reason behind forming them into a team(Amado and Amato, 2018) (Lyskova, 2019) (Rock, 2018) (Adler, 2018) (Yu and et. al., 2018). Stormingis the second stage where there is a lot of discomfort amongst the team members. They do not know each other, very less communication takes place amongst 10
members. This is the most difficult stage of team development and it is assumed that once this phase is crossed then the team becomes effective and efficient. Normingis the third stage where leaders are responsible for assigning the individual their respective tasks and job roles. Here, teammates are comfortable with each other and interact with one another share their views and opinions openly. Performingstage is where employees have clarity about their tasks and starts working by align all their work so as to achieve their common goal. The leaders role here is to supervise their team and guide them in right directions. Adjourningis the last dimension of Tuckman's team development theory, where the temporary teams are dissolved once the motive is accomplished. The leaders will reward their team members according to their performances and appreciate their contribution and efforts made by them in making the team effective for accomplishing all goals(Amado and Amato, 2018). TASK 4 P4Applying concepts and philosophies of organisational behaviour within an organisational context Intercontinental Hotels, is a huge organisation which has tall structure as the operations are spread in wide geographical locations. The hotel has number of functional units or teams working for it and rendering best quality services to the customers. But the employees comes from different backgrounds, with varied skills and expertise. This situation gives rise to a problem, the employees are not mixed up well with one another. They have unique personalities which making clash in their mentality or thought process and their working style. For resolving this problem, path goal theory is suggested to leaders of Intercontinental hotel. It has four different leadership styles which can be adopted by leaders or manager for managing their staff. The elements of path goal theory are as follows: The Directive styleof leadership suggest that the leaders in such situation orders their subordinates and ask what is exactly expected out of them. This leadership style is suitable when any new comer enters the organisation. The leaders of Intercontinental Hotels, can make use of this style for guiding any new staff and directing them. If they have clarity of task they will be motivated enough to give their best. By this leadership 11
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style the problem can not be entirely resolved but it can help in developing synergy in organisation. The Achievement stylesuggest that the team managers are oriented, which makes them to set challenging objectives for their subordinates and expects them to expects them to perform at their highest level and attain all goals. This leadership style can motivate the staff but inefficient in resolving groups problem. The Participative leaderare the one who encourages their staff to be more interactive and take part in discussions. The participative leaders take opinion of every individual before making any decisions. It will motivate staff and also, help in building relationships amongst employees. This style can help the leader of Intercontinental Hotels, to develop a understanding amongst their staff enabling them to have effective interactive sessions and reach to a equilibrium point which results in lack of conflicts in between personnels. Also, this style of leadership allows more fresh ideas to flourish in company which can make the organisation effective and more efficient(Lyskova, 2019). The Supportive leaderare those who are more bended towards the satisfaction of their employees. They believe in keeping the personnels satisfied and happy, for which they involve them in decision-making actives and increase their involvement in operations of company. They also, works as spokesman for employees and represents them in front of higher staff. This leadership style is not appropriate for the problem of Intercontinental hotels,butcanbe usedtoencouragestafflevelof involvementinbusinessand operations. CONCLUSION The above report is based on organisation behavioural study and concludes that factors such as motivation, leaderships styles, cultures and attitudes of individuals have huge impact on the performances of workforce and the group. The culture which company follows, power which its management practice and level of politics has huger impacts upon the behaviours of employees. Motivation is another factor which influences the workforce and increases their performances for which process and content theories which are suitable are used. Moreover, teams which exist in entity and their behaviours influences the individuals, Tuckman team development theory are applied in order to develop an effective team along with comparing a 12
effectiveandineffectiveteams.Attheend,organisationalbehaviouralphilosophiesare elaborated by making use of path goal theory of leadership styles. 13
REFERENCES Books and Journals Adler, R. W., 2018.Strategic performance management: Accounting for organizational control. Taylor & Francis. Amado, G. and Amato, R., 2018. Organizational change theories and practices: A critical review. InThe transitional approach to change(pp. 29-85). Routledge. Bratton, J. ed., 2020.Organizational leadership. SAGE Publications Limited. Buchanan, D. A., 2019.Organizational behaviour. Pearson UK. Christiana, M. B. V., 2018.Organizational Behaviour. Educreation Publishing. Coccia, M., 2018. Competition between basic and applied research in the organizational behaviour of public research labs.Journal of Economics Library.5(2). pp.118-133. Derakhshan, R., Mancini, M. and Turner, J. R., 2019. Community’s evaluation of organizational legitimacy:Formationandreconsideration.InternationalJournalofProject Management.37(1). pp.73-86. Huffington, C., 2018.A manual of organizational development: The psychology of change. Routledge. Lyskova, I., 2019, April. Conceptual Basis of the Formation of Organizational Behavior Quality in the Condition of Knowledge Economy. In3rd International Conference on Culture, Education and Economic Development of Modern Society (ICCESE 2019). Atlantis Press. McShane, S. and et. al., 2018. Organisational behaviour. Rock, D., 2018, May. A neuroscience-based approach to changing organizational behaviour. InHealthcare management forum(Vol. 31, No. 3, pp. 77-80). Sage CA: Los Angeles, CA: SAGE Publications. Wilson, F. M., 2018.Organizational behaviour and work: a critical introduction. Oxford university press. Yu, H. Y. and et. al., 2018. Organizational citizenship behaviour of men in nursing professions: Career stage perspectives.Collegian.25(1). pp.19-26. Zientara,P.andZamojska,A.,2018.Greenorganizationalclimatesandemployeepro- environmental behaviour in the hotel industry.Journal of Sustainable Tourism.26(7). pp.1142-1159. 14